Verizon Wireless – Cellular Plus

Wow. Where to start? How about the excessive waiting times? It was only about four hours of my lifetime that I will never get back. Now I’m not a very mean person and don’t let things get under my skin but at this particular verizon store they were rude incompetent and as I sit here still waiting as I made a second trip here today in the store the employees have yet to look at me or even talk to me. Don’t waste your time going to this store they bamboozle and try and make sales for comission. I guarantee you will walk out of this store thinking someone stole your wallet. Not to mention the girl with the same haircut as me (I’m a man) is the main culprit. Good luck going to this «verizon». Ps it’s not a corporate store.

What a NIGHTMARE. The wait time here is absolutely ridiculous. I’ve been here for a over four hours today, and I’m STILL waiting for someone to take care of me (mind you they closed at 7pm and it’s now after 750pm.)
The employees are extremely rude, uneducated about Verizon products, and total scammers. They lie to make commission. They are NOT a corporate store and they can charge anything they want while adding on their own additional fees. Do not sign a contract with them. Go to a corporate store.
The new girl in training (Danielle) is super sweet and the only pleasant one to deal with but she is being trained by monsters.
Go to the corporate store on Colorado and Evans and ask for Ryan. He’s been more helpful over the phone than this place has been in the 4+ hours I’ve been here.

6÷23÷15
Ok seriously there are some crappy businesses and places that shouldn’t exist but this place should be wiped off the face of the map. Wtmfsm!!!
I walked in on a Thursday at 0930, one person staffed and a huge line. Don’t even know what the only employee was up to but it seemed like she was hiding…
For real!!! There should be a law against staffing a store like this with one person!!!
The liability just for starters but I won’t go any further cause I realize the owner is a retard. No offense to people that are really disabled cause the owner of this verizon is really set back… way back.
Verizon corporate will be notified…

Due for an upgrade through Verizon so I stopped by this place. The woman working there walked me over to a piece of crap phone and said that it was the only one I could get at a discounted price. I told her I am pretty sure I was eligible for an iPhone and she told me that I was wrong and that if I wanted an iPhone I would have to pay full price. I drove four miles down the road to a real Verizon store and walked out with a new iPhone 6 (with Otterbox case, screen protector, and car charger) for 100 bucks. Don’t waste your time at this place there are real Verizon stores nearby.

I agree with everyone here. The people who work here really shouldn’t have a job. And it’s not that it’s not a corporate store. What happened to customer service skills? Who is the manager here because he/​she obviously hasn’t trained the employees well. I have been to this store 3 times, had a young guy help me (only helpful one I have dealt with) and two woman. Both woman were too busy listening to music and on their phone to pay attention to the customers and when you ask them something they are very short with you and act like your bothering them. They shouldn’t be working here. And it’s the same employees working their everytime so there shouldn’t be any confusion. She didn’t have a name tag or I would call her out on here, but has a butch type haircut and very rude. I won’t be going in here anymore and I hope that everyone who reads this won’t either because your wasting your breathe and gas driving here. I came in today to ask of there is anything I can do to fix my phone as since I downloaded the new update, have had issues. Her first question was if I had insurance and she said I need to claim it on insurance and pay a $ 100 deductible! Seriously, do you even know anything about the phones you are selling?! I then had to pry to get some help and asked if she had anyone else complain about the update, answer was no of course (or maybe they have but she wasn’t paying attention) and I told her I have read online that people have had same issue. Her answer was not to believe the Internet?! Haha, and yeh I know you can’t believe everything but when it’s on androids website and their are hundreds of people blogging about the same issues, there it is.
Just don’t waste your time. Hopefully someone reads the bad reviews on here and does something about it. Many people much more deserving of jobs that will act like they want to be there. Wish I could give this no stars

This place is a SCAM– They present themselves as a true Verizon store but they are not they are privately owned and are not a corporate store. With that being said if you get on the verizon edge program be careful they mark up their phones over $ 100 more expensive than verizon. You wont see this till it is too late. On top of that once you do realize they charge a $ 50 restocking fee and tell you that’s what Verizon charges. After talking to Verizon they restock fee is only $ 35 so they mark that up on you too. We brought this to the managers attention and she told us they were closing early and kicked us out of the store so we couldn’t even return the phones. This place is a total scam!!!

Don’t waste your time going here if you need to do anything other than buy a phone or pay your bill. My boyfriend’s phone hasn’t been working so we went here on 3÷7÷2015 to see what we could do at around 11:15am. When we went in there were 2 other people and it didn’t look like anyone was being helped. We finally spotted the employee hiding in a corner on her phone. We waited for her to approach us and when she did, she was beyond rude, asking us if we had a «quick question» as if those were the only ones we could ask. We told her about the problems we were having and she didn’t even attempt to pretend she cared, she just said nope, nothing we can do. Turns out there was a bunch of options she could have offered us as we found out at a Verizon store with much better customer service. She just didn’t want to actually do her job.

I stopped by the day the iPhone 6 came out and there was no line, many service people available to help me and the manager was just delightful and more than helpful. I will definitely go here any time I need cellular help!

I love Samsung and they now have the note 4. I plan on getting it right away. This phone has the best screen on the market.