Texas ENT Specialists

Staff was terribly rude and unhelpful in managing medications. They were returning my call and before we even spoke about what I needed, I could tell the nurse wasn’t in the mood to be helpful. The nurse couldn’t understand the doctors notes and/​or was uninterested in helping. For my doctors visit, the doctor was great and discussed things in detail. Maybe he didn’t leave good notes, or the nurse didn’t want to help. Originally the doctor had the attitude that whatever I needed would be supplied, just call the nurse for refills. NOPE!

I live in Austin but I made an appointment here based on a very good recommendation to see Dr Chimenti. I made the appointment two weeks in advance and filled out the medical history questionnaire ahead of time online. I drove 3 hours to see this doctor arriving 10 minutes early. I filled out some paperwork within the first few minutes of being there and then sat and waited. The wait for this place felt like a trip to the DMV. I was sitting there for nearly an hour before seeing anyone. My appointment with the doctor was fine. Based on my experience and the reviews of others, I don’t think this place understands either doesn’t understand or doesn’t respect people’s expectation when they make an appointment.
Update: I went back for a follow up appointment, arrived 30 min early, I waited in the lobby for an hour and 15 minutes and then in the waiting room for at least 45 minutes. It took about 7 ½ minutes to review my MRI scans with Dr. Chimenti. The only reason I gave this place 2 stars opposed to 1 is because I appreciated Dr Chimenti’s expertise and professionalism.

Some of the others who have mentioned a long wait are correct, I have sometimes had that experience here also; but, Dr. Newland took such good care of my daughter (who was almost 1.5 years old at the time of her ear tubes surgery) that I have to give 5-​stars. This is definitely way more important to me than the wait time and I have a very busy life with a 45+ hour a week job and 2 little kiddos. Dr. Newland is a very skilled doctor who gave us advice that slightly contradicted that of our pediatrician’s to go ahead with the ear tube surgery based on my daughter’s history of ear infections. I’m so glad that we did because my daughter literally added another word to her only 4-​word vocabulary at the time by 2 days after the surgery. She has not had to use another antibiotic since the surgery (2.5 years ago). She seemed to just be able to hear so much better and everyone’s life in our family was improved because of dr. Newland’s help. Thank you!

I wish I had read the reviews on here before coming. Checking in, wait. Waiting room packed with adults and children, misbehaving children. I waited one hour for a hearing test. Complained to audiologist, no comment from her. Then back to the insane waiting room. Then tech took me to the room. I complained to her. She was rather cold and «I don’t care» attitude. She said the waiting room was always like that. My BP was ¹⁷⁵⁄₉₀ because of this. Then finally doctor came. She was great. She was not a fan of the waiting room either. I feel she told me what the problem was. Then to check out, another line to wait in. Goodness, I will not be back.

Wonderful service, customer service and timely! They are very friendly and getting you in on time. When i am anxious about my shots they help to ease my nerves and calm me down. They wait after the shots is not to bad either. I love the timer they give us.

Nothing happens fast in this place, if you are planning on coming make sure to bring a movie to watch, because you are going to be waiting a very long time

I’ve been probably 10 times at Pinecroft and Indian Springs office and it was always 1 – 2 hours wait time. While I understand a doctor should be evaluated based on his knowledge and performance, this waiting time is pure disrespect to the patients.

Dr. Burke is absolutely amazing. She’s very knowledgeable and willing to let you partner in your care. I’ve had nothing but a positive and uplifting experience with Dr. Burke!

Dr. Rosalia Burke performed my handicapped sister’s tracheostomy and continues to manage the care of her trach. She discovered a very rare condition — her artery was in danger of rupturing. Dr. Burke rallied with our family in finding a cardio-​thoracic surgeon to perform a procedure never done before — cutting off the artery before it would rupture (causing her to bleed to death, drowning in her own blood). Dr. Burke could have looked the other way, focusing on her other patients, but she shared our desire to find a solution to save my sister’s life. WIthout her involvement in convincing a surgeon to perform an unorthodox procedure, my sister would probably not be alive today. We LOVE Dr. Burke! She’s TRULY a healer. And, if we have to wait two hours in the waiting room before we get seen, SO WHAT?!? She’s worth the wait.

Awesome practice! They got me back exactly on time and it is probably the most high-​tech clinic I’ve ever been to. Everything ran very smoothly and everyone was friendly and the doctor I saw was very knowledgeable.
Best doctor visit I’ve had in a long time!

Doctors seem to be very knowledgeable and answer questions/​concerns. However, their scheduling is a nightmare. 1 hour+ wait times are the norm.

I am a new patient and I don’t understand the other negative reviews. My visit on 6÷25÷12 was great. The staff was courteous and friendly at the desk, and the nurses were also great. I was taken inside right on my scheduled time. Dr. Raney was very pleasant and thorough. He explained in detail and answered my questions fully in terms I understood. I’m totally satisfied and glad I was referred here.

They left surgical soap in my husbands eyes for 2 hours and burned his cornea. Dr. would not return his calls at all. DO NOT GO HERE!!!