Superior Storage Of Shelton, LLC

At the beginning of November 2015, I reserved a 16′ Budget moving truck at Superior Storage in Shelton, CT for a move on December 5^th. On December 3^rd, I received a call from Superior Storage saying that corporate swept their inventory to give to UPS for the holidays. When confronted, Superior Storage said there was «nothing that we can do» and gave me a number for Corporate Customer Service. Superior Storage seemed very indifferent to my new-​found plight.
After explaining the situation to Corporate Customer Service, I was promised a call back within 2 hours from a supervisor to arrange for where I can pick up a replacement. It has been over 24 hours and I am still awaiting that call back. Again, this morning I called Corporate Customer Service requesting to escalate my concerns with a supervisor. After told I was being connected to a supervisor, the phone kept ringing with no answer; which leads me to a question if a.) there even is a supervisor on call, b.) if the supervisor is avoiding my call or c.) they didn’t really try to connect me anywhere in order to get me to hang up.
This negligence is absolutely condemnable. Not only will I not refer anyone to Budget for truck rentals, I will warn anyone looking to move to completely avoid using Budget and to use UHAUL instead.