Napa Auto Parts

My husband went here last Friday attempting to buy a couple of windshield wiper bushings for our classic car. It was an item they don’t keep stocked, so he ordered it for pick up the next day. I ended up going in on Saturday to pick it up for him. At the counter I asked for the part and the employee went to retrieve it. After several minutes he returned and said he couldn’t find it, could it be under another name. I initially gave him our last name as my husband was told it would under that, well they put in under his first name. Not a big deal, at least it was found. When my husband came home from work and saw the part he said it wasn’t what he ordered. The employee that ordered it had shown him the correct part out of their parts book. Somehow after he left they ordered a different bushing. So, he goes back in the next morning, I went and waited in the car, it took him 15 minutes inside. The employee that was manning the counter couldn’t find the right part in the books and finally asked if he’d like to wait for 20 mins. when Andy would be in as he knows how to find the parts better than him. Really! You have an employee at the counter who can’t do the job. We decided not to wait, my husband gave him all the information and left it for Andy to find and order. Please train your employees or don’t have them helping customers who come in to spend their money at your business. Oh and you might want to rent a power washer and spray off all the dirt and moss on your long concrete wall in the parking lot, it looks like nobody cares, well just seems like that after our experience.