If you have to deal with this bunch of incompetent practitioners be prepared to experience the worst run around experience with the billing person. after 3 routine visits with no results went to a fourth, the person handling billing apparently change as we recieved a bill stating insurance denied claim. WE had to call bcbs to resolve the issue, was on a conference call with claim rep and billing office claim rep told her EXACTLY what to do, They resubmitted the same claim 2 more times then billed us with highlighted insuance reject. They never changed what they sent to bcbs even though they told them what to do to get paid. Never deal with this bunch again. and the original problem that we were referred for wasnt even solved. You thing for billing insurance OVER $ 200 each visit there would be some form of result other than no change. You need to get rid of the rude person who is handling insurance filings and get somone who wants a job. There are plenty of people in shelby who may be qualified and want a job.