Qwik Picz

We hired Qwik Picz to set up a Photobooth for our wedding. While the concept was great I am on the fence with my feelings of this company. For price they were unbeatable and the fact that the owner let me design my own bottom logo for the strips was very cool. I do graphic design as a hobby and can be picky about stuff like that so when he said I could design something if I wanted that made me feel a lot more comfortable. While this was all fine and dandy, the image I made is a lot more darker on the actual photo strips that the pictures printed on then the original. It is to the point you can barely read our last name as I used a darker color for the font (in the final product I sent him the name is clearly visible). This is easily noticeable and I really wish they would have sent me an email so I could have changed the color to something else.
That was a downer for me, but what upset me the most was the attendant of theirs who manned the booth. I never heard him say one thing to anyone and he just sat there like a bump on a log the entire time as if he didn’t even want to be there. After you take a picture you get a copy and one goes in an album that you can write a message to the newly married couple. He failed to inform anyone of this and so only a small handful of people wrote down something. This was meant to act as our guest book for the wedding so our friends and family could wish us luck on our new journey together.
To add insult to injury so many people used the booth that he ran out of pages in the initial album. Yes he had extras that he used, but at the end of the night when he presented us with the album those extra pages were not added to the book, but were sitting out loose. His exact words to me were «Here is your album. You have some extra pages that you will need to add in to the binding. I’m gonna take off now. Bye.» and then just walked away. He didn’t explain how to do it or anything. Luckily it was easy enough to do by removing a few screws, placing the pages in and putting the screws back in. Why couldn’t he have done this for us? Did he not come fully prepared for the job? Who knows.
I highly recommend the use of a Photobooth as it is something new and unique, but I would suggest finding another company to work with.

The pictures were a lot of fun and we had a blast. I was the maid of honor at my cousins wedding in Michigan, and live in Boston. I was told by the customer rep at the wedding that I would be able to order the pictures online (for free, because it came with the package the bride and groom bought). So I gave the strips of photo that I took with my family to my family members, thinking I would order them later.
After numerous voicemails that went unanswered, I resorted to email and when they finally responded, I was told they were never free extras. I offered to pay, and placed an order for approximately $ 35 worth of photo strips and a few frames, and 2 months later I still have no received them. The wedding was the end of September 2009 and it wasn’t until after Thanksgiving that I was even able to place an order. It’s now July 2010 and I will never see those pictures.
The photobooth is a great idea but hands down I would go with another company. Qwik Picz is awful with responding to their customers and their customers needs. I don’t get to see my family as much as I would like, being so far from them. I would pay double what he told me it would cost to get those pictures of me and my family. Customer’s needs aren’t important enough for Craig from Qwik Picz to respond to a paying customer.