Genisys Credit Union

Although I have since moved away from this location, let me tell you a story.
Years ago, I bought a vehicle from Huntington Ford in Rochester Hills. It’s my favorite car to date and I keep it alive with my good friends at Auto Zone.
I shopped my bank for car loans, looked around at several and ended up wandering into Genisys Credit Union for a pre-​approval. For the life of me, I can’t remember the young mans name, but he treated me like a client, not a kid. He checked my credit, ran the numbers and found me a monthly payment that worked for my budget. Less than a week later, Huntington Ford sold me a vehicle and I was on the road — thanks to Genisys. Since then I have bought other vehicles, and guess what? I always get pre-​approved from Genisys, and the dealership always checks the rates in the area, and they are always the best for me.
They will treat you like their customer, pre-​approve you so you know where your ceiling is, and get you on the road quickly. We now have two nice Ford vehicles and it’s thanks to my friends at Genisys. My whole journey started with these folks, out in Shelby.
Check them out — they are A+.
Their banking services are pretty great too!

I want to update my review regarding Genisys Credit Union. The CEO called me personally and she was so nice and made sure she addressed all of my concerns. I have to say she was excellent to work with and i will continue to do business with Genisys Credit union. The CEO really made me feel like she valued me as a customer.

I left this credit union angry, disappointed, under-​served and debating filing a fair lending/​fair savings complaint.
I moved to Michigan from Albuquerque last week. It took a lot to move, but I picked out a credit union that I thought would offer a great combination of service, locations and availability that I’ve come to expect from my home credit union in Albuquerque, New Mexico (Sandia Labs FCU). I learned from this experience that not all credit unions are built the same and your mileage might vary.
I contacted Genisys about two weeks prior to my move before opening an account here. I received an email from a rep informing me that they received my deposit and that all I needed to do was to stop in and sign some documents and I’d be set!
Unfortunately upon arriving I met Mallory Pash, a ‘financial services representative’ for the Credit Union. Mallory seemed like she had better things to do than open up my Checking account on the day that I visited. Mallory ignored the fact that I had provided all of the documentation requested of me to an online team member and insisted I go through the account opening process with her a second time. In addition, all of the normal things that one might normally get with a new account opening like starter checks, an account switch kit, a check order, a walk-​through of how to use online services, and direct deposit sign up were completely skipped. I left with a debit card, but I’m not exactly sure what numbers I need to place at the bottom of a check when ordering checks. I also think the candor and respect shown to new members needs some work.
I also wanted to switch over my revolving line of credit, my car loan, my IRA, and needed a new credit card for my new job. I’m going to be traveling a lot and needed a card to keep my personal finances separate from my company billable expenses. Mallory didn’t bother to find out about any of these needs, and tried to get me to leave the credit union offices as quickly as my account was opened. It seemed like she was a lot more interested in following arbitrary rules than getting to know me or inspiring the confidence needed to put my money into a new financial institution. All questions I asked were returned with a snarky «That’s Policy» or «Do this.» instead of finding out about me or understanding me.
The credit union has a fee for closing an account after an account has been opened. After having such a shit experience with Mallory I decided to simply walk away from my initial $ 10 deposit at this credit union and open an account at CU-​One instead.
To the ownership: You should be disgusted at your employees behavior and Mallory either needs a serious attitude adjustment or should be fired.