Almartin Volvo

The best car buying experience ever. Larry M. my sales agent was truly awesome. Gave me a unbelievable deal with no hidden games. I drove 4 hours from Boston to purchase my car and it was well worth the trip. Everyone at the dealership was super friendly and Larry even called my the next day to make sure I arrived home safely. If I lived in Vermont I would take my new car there for service, but hopefully I can find another dealership with the same high standards as Almartin. Great job guys!!!

I find it very interesting that every time I bring a vehicle into Almartin Volvo, they never can find the real problem with it. However, conveniently, I always seem to pay near $ 1000 to have the car fixed. Customer service in the service department is the worst. After owning at least 8 Volvo’s in my life I will never buy another one in Vermont. If you have one, I recommend going to the Swedish Pit to have your Volvo serviced. At least they know what they are doing.

So I have a long story but the overall is do not bring your car here for work, they don’t know what they are doing and I had to tell the head technician how to fix my car and after they tried to screw me with a fabricated bill. So here’s the story.
I had my car towed their for starting issues, they told me it was the throttle bottle valve which I insisted it was not because I had replaced it myself already. They insisted and $ 1000 later they gave me my car back. It was stuttering and driving horribly right out of the driveway so I brought it back and they said «the new throttle body we put on is bad» So they replaced the same part AGAIN. Well as I said it didn’t fix anything yet I was stuck with this $ 1000 bill I reluctantly paid. Talking with the head technician he said he rewired some things and had no idea why it was having starting issues. So I decided to do my own research on the internet and found a common problem with starting issues is a clogged fuel pump. So I brought it in again and asked them to change the fuel pump and I thought that would fix it. They insisted it was not the problem but said they would replace it (even though volvo forums say this is a common problem, you would think a head technician knows this or could use a computer)
So the service guy approaches me sheepishly and hands me my keys and says «Well it was the fuel pump, you’re all set» and hands me my keys. I say «Ok how much do I owe?» He responds «It is all taken care of, your all set» I say thanks the desk lady smiles at me while hearing this conversation and I leave realizing they were probably embarrassed they had to rely on a kid with a smart phone to fix what their head tech could not figure out. So a few months pass and they send me a $ 150 bill for the fuel pump. I call and talk to the service guy that told me I was all set and he denies saying that. This place is a joke, take your care to a real mechanic that will actually spend some time with your car and not just replace things until they figure it out. Typical Stealership.

I have tried so hard to give their service department the benefit of the doubt over the past few years but it just keeps getting worse.
1. Abrupt — borderline rude service reps.
2. Woman who has job of calling to check on quality of service is defensive with any feedback you give.
3. Bring your car in for something simple and who knows what other, totally unrelated issues will suddenly appear?
— lack of competition keeps them in business.

Both my parents and myself both drive Volvos purchased through Almartin. While they’ve had better luck with their Volvo’s they purchased new, I’ve put a lot of money into my car. That being said, Almartin has fixed each problem swiftly and with great service. And if too many things piled up at once, they let me know if some may be put off longer so I didn’t have to pay all at once. My car is the oldest of the bunch and had two previous owners, so more repairs are expected, but none of my problems have arisen since they were addressed at Almartin. And if ever a part seems to be delayed in arriving, they’re always happy to give me a loner for the night if I need one. Same goes for a ride around town if it’s going to take the day. Everyone is kind, and understands the stress and expense of car repairs and I recommend them highly for that reason especially. If you’re looking for new models, this is the best place to get them.

High fives and five stars for Dave Friedman! His personal care and attention throughout the sales process was way beyond the call of duty. We’re grateful to you, Dave! Thanks also to Peter Leonard for getting us started in the selection process.
–TW & CF

Purchased a used car here 2 years ago from A «Sam» … If I could give 0 stars I would.
–he told me there was an aux jack in the car (there wasn’t…and yes I should have checked but silly me to believe him)
–they had me purchase a warranty for an extra $ 1000, which was supposed to be standard 5 years/100,000 miles. little did I know (again my own ignorance about cars) that the 5 years started when THEY acquired the car not me … Giving me only about a year on the warranty
–the temperature sensor wasn’t working properly, I had called to complain about the crappy misleading salesmanship I had received and they said they could cut me some kind of deal on the repair (conveniently not covered in my warranty: see above) and instead of replacing the temperature sensor (a $ 95 job, which I later had done at sears) which seemed almost too obvious (DUH!) they replaced ALL the wiring in my driver door (approx $ 500) and of course that wasn’t the problem (see above) .that all being said it’s great that some people had a great experience here, but mine was NOT one of them! Will never be back and warn everyone I can about this place!

Almartin is simply the best dealership. We used to drive Audi’s and switched to Volvos because of their excellent sales and service staff almost 10 years ago. I feel like I am treated like their best and only customer everytime I am there regardless of whether it is a minor or major visit.

Wow! These folks are wonderful. They treated me and my family with respect and genuinely cared! No sleazy salesmen here! No cheap gimmicks, games or hassles. Ignore «Alice L’s» review! They will take the time to help serious buyers, they are honest and forthcoming and wash your car anytime you take it in for any type of service! Hats off to you, Peter and the service members!

I highly recommend Almartin Volvo, they have excellent integrity and you can count on being treated right. I will always recommend them to my friends due to their reputation as an great shop. They are always honest and provide top notch care. I will always take all my family’s volvos there. They are thorough, honest, keep their promises. Especially nice are Jeremy and Jason of the service team. Hats off to you both, you do a great service for Volvo owners.

I went to Almartin to purchase a brand new S40. They had one in the showroom and said it would be «too much of a hassle» to drive it out to let me test drive so they said they would let me test an older model.
First of all, I was not looking to Purchase an older model. Second, it was like 5 year’s old! It was a used car, it may have even had a cassette player in it! The inside was gross. The dashboard from from the ice ages. I drove it around the lot and took it back. Waste of my time. I went to Acura down the block and testdrove a real car. Purchased right away. Good Luck selling your junk cars Almartin!

Been an Almartin Volvo customer since we leased a 1998 V70 and they’ve always treated me really well, Currently have a 94 940 with 200k miles and they treat me as if I’m driving one of their new models. The service organization is very responsive and competent. They don’t recommend work that doesn’t need to be done and have always given me good advice about what needs to be done urgently and what can wait. If you own a Volvo or are considering buying one — new or used — these folks are great to work with.