Firefly Credit Union

I transferred all of my accounts to US Fed a couple of years ago and couldn’t be happier. I’ve refinanced my car, saving a ton of money from Wells Fargo. I got a great deal on a Home Equity Line of Credit. The employees have all been great to work with. I was a little skeptical about the transition from US Fed to Firefly but so far so good. The only area I would suggest needs improvement is the mobile deposit app, which can be a little glitchy. Overall, very satisfied!

I’ve banked here personally and for business. My review is based on our business relationship with the bank which I’m very disappointed with. Not from a local branch, employee or teller perspective, they have all been great. It’s from a HQ perspective. The way that the bank doesn’t support small business startups with funding. I’ve noticed a lack of enthusiasm, skill, motivation, education, leadership, and direction from their senior business lenders. They don’t do much of lending at all. They don’t do much in terms of supporting me as their member to get my goals met. Although I am set on proving to be one of the fastest growing startups ever. I find their attention to the matters I put forth disregarded and disinterested without even looking at my P&L or Balance Sheet for 2K15. So I’ve scouted other banks and lenders to work with and move my assets to. It’s sad how old guard leadership can prevent good opportunity for bank growth and development. They had a great name but they are even losing that next year. It’s a bad time to be with US Federal.