Chipotle Mexican Grill

Good, but be prepared to wait in line for at least 10 – 15 minutes. I usually go to Quadoba instead as is just as good, has more selection, and there’s no line. Order on line if you’re planning on eating here.

One of the worst chipotle ever worst customer service really cheap on the servings. Employees need to know there role and satisfy a customer

I like Chipotle but this is the worst managed place I’ve been to. Extremely slow, a 5 person line takes forever. My suggestion is drive by and take a look and if no one is in line then give it a try.

This by far is the best chipotle I’ve been to. I don’t know why people give this place so many bad reviews but the people there are nice & friendly. They always try their best to accommodate us & gives generous portions. Best chipotle ever.

I like Chipotle, but not a good experience here. There were 4 tables occupied at 645 tonight. I was trying to find a spot for five of us. Most of the tables were dirty so we cleaned our own. No one attended tables while we were there for 20 minutes or so and it was not busy. No staff to clean? The tables and floor were dirty… pretty gross. And, oddly, the restaurant was really cold… Like 60 degrees. Maybe a bit cooler. I’m talking to the manager.

Fuck this place. This place got me fucked up. Getting my girl sick and Shit. Zero stars bitch. I used to like it but now they whack.

This location is a joke. Total waste of your time!!! «Sometimes» they seem to have plenty of staff but the wait is excruciating! Been to other Chipotle’s with long lines but they go fast! Management needs to get in check or something! People have figured out calling ahead is better to avoid the long wait– but only affects the people waiting in line because phone orders get priority. I’ve waited 10min before just for them to fill a phone order– a lot of angry people in these lines! The food isn’t as good as other places too– mostly cold. We gave this place too many chances and now we’ve agreed WE ARE DONE here! Willing to drive 20min to the Burnsville location vs this one! Even choosing Qdoba over this location!
Wish this place the best though.

I honesty don’t realize why people give this a bad review. This is good just like any other Chipotle. I have been there multiple times and the only issue I had was one of the bags of chips I had was stale.
Service — Good
Prices — Guac should not be extra
Facility — Crowded/​Clean
Food — Good

Like everyone else said, usually love Chipotle but this location was bad. Not the usual flavor you get at every other chipotle. Bit into a chunk of undercooked fatty meat and immediately lost my appetite. Please, no matter how much you want some Chipotle don’t go to this location. Someone higher on the ladder needs to go to this location and figure out what they’re doing wrong and fix it or just shut it down.

Too pushy. She got my order completely wrong & didn’t pay attention to fix it. I couldn’t even explain to the check out lady what my meal was cause I don’t even know what’s on it. And my lemonade tastes like water. Terrible!

Fantastic… I love the chicken burritos and Hot salsa, sour cream, black beans, and cheese. Also buy the side order of chips and guacamole. I buy 2 burritos so I have leftovers for the next day. The chicken is cooked very tender and awesome smoked flavor. the best burrito in Shakopee for sure!

I love Chipotle and this location is within walking distance of my home. We only come in here when desperate as its by far the worst Chipotle I’ve ever been to, consistently. Long lines, staff is nearly hostile and they’re always out of something critical like… Cilantro, black beans, etc. We actually place bets on what they’ll be out of when we walk in. I don’t know what the issue is here but I really hope Corporate puts a laser focus on this particular location soon. It’s sad.

Worst chipotle location we’ve ever been to. This was our second time at this location. Similar experience the first time, but gave them the benefit of the doubt. Unbelievably slow service, only ten people in line ahead of us and we stood in line for 30 mins. Staff completely lacked any urgency whatsoever. Staff exhibited zero enthusiasm. My steak was cold. Wife’s chicken was cold. The guac tasted strange. Steer clear. Will not return to this location.

Leaving one star for me is honestly a hard thing to do. Chipotle is my go to spot for lunch during the week. I usually eat there 2 – 3 times a week. It had been a year or so since I had been to the Shakopee location. I stopped in last week with a few friends before heading to the range and it was a terrible experience to say the least.
As I was in line I was asked by three different employees if they could have free RedBull and one even was a prick enough to say «where is my redbull» (I drove an event vehicle to here)
I had my younger cousins behind me and they did not even bother to take their order so I had to order for them.
To top it off the food itself was no where near up to par. Both carnitas and lettuce where soaking wet as well as the salad dressing had a taste that was worth taking a trip to the trash can.
This location gives an amazing company a bad name.

I absolutely love Chipotle, however this particular location has changed over the past few years. In the beginning their was great service, generous portions, quick and easy ordering from start to finish. Now the lines are long, slow service, small portions and usually out of something. Today’s trip consisted of rare steak that I had to nuke as soon as I got home. Hoping this review will contribute to getting much needed improvement to this location so I can continue to come back with the great experience I once used to get.

Normally I LOVE chipotle, but I avoid this location if I can! The service is extremely slow which is weird because normally they’re fast at chipotle… not here! Every time I’ve been to this location I wait forever, even with just a few people in front of me. On top of that, the chicken usually has a bunch of fat and gristle in it — it’s disgusting. It’s a bummer because this location is close to where I live, so I have to drive out of my way to a further one if I want a decent burrito with fast service.

My wife offered to pick up dinner for me and our son (12). We live 6 miles away. 1 person in the line when she arrived. The steak bowl I ordered was piled together, which I don’t mind but the steak was colder than all other ingredients! I’m quite sure the warmer was never on or they never heated the steak. Other bowl (barbacoa) meat was warm at least and sons meal was a cheese quesadilla with chips and quacamole. Kind of hard to mess that up?
I’ve given them a fair share of chances over the years. I will opt for any other Mexican joint in the future. Taco Bell? Taco Johns?

Love the food, hate the service at this location! Always a line out the door because they don’t know how to process customer orders. Latest event was waiting in line for 30 minutes while people complained because they quit taking walk in orders so they could work on call in/​internet orders. Asked manager what was up, and he said come back and help if you don’t like it. So sad. Time for a new Manager at this location and a revamp of how they take and process orders. Maybe build online/​call in orders in back like other restaurants do it.

I love Chipotle, what can I say. I can harp on about the benefits of veganism, the joys of juicing, and how much better I feel when I eat super clean, organic, sustainable crap (all of which is true, by the way), but the bottom line is that I absolutely love Chipotle. This outlet is no exception.
A couple of ground rules to have the proper experience:
–If someone is in the bathroom for more than 3 minutes, don’t use it after them. Find alternate means. Think Walmart across the way, or, if you can, race home.
–The hot sauce is never, and will never be, sanitary, or appetizing. A true connoisseur brings that stuff from home, anyway.
–Be specific about your quantities when you’re creating your ultimate feast. One ingredient generally means one huge, gloppy spoonful. Curtail this if you care about cleanliness, portion control, and sanitation.
–You’ve been cross contaminated. Period. It’s the nature of the Chipotle game.
It’s a popular location, so know that dining hours will probably mean strained parking, and a bit of a «queue» if we want to be British. Belt up your hot sauce, put on your boots, and head on over to the Shakopee Chipotle for a delicious lunch (and, possibly dinner, if you economize your taco servings).

I really love chipotle. Fresh food, quick, delicious.
But this location is awful. They are always out of food. This last time I went they were out of fajita veggies, barbacoa, and lettuce. On top of that it was a good 5 – 8 minutes before anyone even waited on me.
Last, but not least, I got to my car, looked down, and the girl behind the counter did not seal my burrito bowl all the way. Burrito bowl juice all over my car.
Major fail, Chipotle.