Brambillas RV

This is the first review I’ve ever written but I feel that I need to put «buyer beware» information out about Brambillas.
They are very nice people to deal with and seem fair when you rent. However, they are very vague and do not deliver what they promise and then are extremely difficult to deal with when there are any issues. Issues are basically your problem and its just too bad when it comes time to return the vehicle.
Be careful of the following:
The items that the RV you rent may not match the description you are given even though you are given a brochure that list the exact RV number (they manage their RV’s by number) you will be renting. For example, don’t plan to cook food in an oven because you may not get it. Don’t count on the backup camera to be working because they «don’t guarantee it» — in fact they don’t guarantee anything to be working properly and lots won’t be. Hope that you won’t have to empty the black water (toilet) tanks nearly every day due to a faulty sensor like we did. (They tried to tell us that it happens all the time, but our friends RV rented at the same time never once had that problem, and every time we emptied the tank it only read empty until one or two usages and then it read nearly full).
Don’t rent a newer model if you can help it. I rented the 2014 and paid more money to do so. However, when I returned the RV and told them the list of things that weren’t working right they said that it is normal to have more problems with the newer RVs because they are custom built and it takes time to find all the errors in construction. When I asked why I paid more to have more problems, they said its just the way the price it.
My friend rented an RV the same week we did and got a slightly older model. Yes, he paid less. But he also got a completely loaded RV for a less money than our stripped down model. He got 5 TVs (we got 1 which the kids couldn’t really watch while we were driving because it would swing around and was not securable), he got an oven (like we were told we would have but didn’t), he got leather and upgraded finishes, we got the baseline, he got a functioning backup camera (which was a safety issue for us). All this and more, yet he paid less to rent his vehicle.
I could accept all of this (not easily, but I could) if it weren’t for the belligerent attitude I got immediately when I tried to explain my concerns. It was «just the way it is» and «that’s just too bad».
Horrible, horrible customer relations and customer service when you return your vehicle. Of course it’s all smiles and sunshine when they are trying to get your money.