Liberatore Landscape Construction

When I got my own house, I wanted a company that would just take care of everything. I wanted someone who would cut the grass, clear the driveway, and take care of my plants and trees without my having to tell them what to do when (and without having to know myself!). They succeed in that goal. In addition, I chose to have a landscaping plan done since the previous tenants in my house had let the yard get so overgrown that there was no way I could possibly keep up with it. He was able to refer me to an excellent landscaper who drew me a beautiful plan and has been wonderful about being more than willing to make adjustments and answer any questions (including just random plant identification emails!) since then.
I do understand the other reviewers’ concerns regarding timing. It’s owned by a single man and has all the problems that startup businesses have. He’s been plagued by staffing and ownership problems. However, I’ve always found him more than willing to openly explain to me the cause of any delays and to sincerely apologize. However, as an economic development person I’m willing to be patient in order to support small businesses since I understand how difficult they are to succeed in and how essential they are to the regional economy. Customers should be aware that this isn’t a massive company with hundreds of employees who can respond to requests on a dime but does an excellent job for an owner-​operated company.
The most important tip I can give regarding this business is that it’s a LANDSCAPE company, NOT a plowing company. Plowing isn’t a profitable business, and so they’re not particularly excited about customers who only want plowing. However, for customers who want year-​round service and want someone who takes a great deal of pride and puts a lot of work into continuing education on health and maintenance techniques of trees, soil, plants, native yards, and many other factors that mark the difference between a pretty yard and a pretty, productive, and ecological yard in order to truly offer the best service this is definitely a great one.

How hard is it to clean up after cutting the grass? These guys left clumps of grass on my lawn and clippings blown onto my house. They also blew clippings into the street, to which my neighbor told them not to. Funny, after being told, there were still clippings in the street. I called to complain and didn’t hear back from them. Here’s the thing, who leaves work for a disabled person to clean? Had I been able to do the work myself, I never would have called them!

This was the worst customer service experience of my life. Hired them to plow my driveway and found myself constantly having to call them to get them to come In a timely fashion. Sometimes it would snow all the previous night and day and they wouldn’t come till late at night. The guy who answers the phone is openly hostile. Once it was snowing all day and they hadn’t come yet, I called and asked when they would be there. They yelled at me for «calling on a f-​Ing Sunday. Several times during the winter I need to push my car up the driveway because it just wasn’t getting plowed. Other times I gave up and just shoveled. I tried to cancel my contract and get a partial refund. They said there are no refunds then threatened to cancel my contract with no refund. They said it is in the contract that they can cancel on you and provide no refund!!! This seems criminal to me but that is the way they work. The last snow of the year they didn’t even bother to plow at all. I wouldn’t send my worst enemy to these people.

I had used them in the past for some random snow plowing. Two summers ago they trimmed a large hedge that ran the length of my lawn. I had them come back this year and do the same, plus a mow and to cut some branches hanging over my house. I got talked into them mulching a very small area around a tree in my front yard — that alone cost $ 75. This after I explained I didn’t want anything too expensive. They ended up mulching all of my flower beds — and I had to talk to 2 people to ensure I wasn’t charged for this. However the man hours were certainly indicative of being charged. I was planning on planting more over the next few weeks, so this was a nuisance. There were several people at my home in various stages of working and non-​working. At one point a crew member sat outside for over an hour waiting on someone to bring gas to refill the lawnmower — this was the first oddity. I was at home and would frequently be interrupted to explain what was supposed to be done and to be offered a crew member’s phone number. Really unprofessional. While the work was more than last year (around $ 300) it was a huge sticker shock to receive the bill — over $ 800. Wish I had read the reviews on Unilocal — I had originally found them through Angie’s list. Yikes!

Dominic and his crew at Liberatore Llandscaping did a great job. From start to finish, they were on time, accurate, and made our back yard look great. They are local, and Dominic the owner, came out to personally give me a quote and supervise the job on our yard. I have not seen that any other landscaping company we have used. Highly reccomened.