Edwards Appliance Service

We have a small ice maker that stopped producing ice and Edwards is a Slotsman dealer so I hestiantly called them for service after reading the reviews on Unilocal.The initial call was fine and the service professional identified the issue immediately and ice maker was working within the hour.

Only way to describe Edward’s Appliance THE WORST! From the woman who I think is the owner that answers the phone to make the appointments to the service tech, they are the most miserable people to speak to and to do business with. First I had a 5 year old GE Oven that would heat up and drop down to 0 degrees constantly. The tech came out had to order a few parts and 2 weeks later returned to install. Problem was resolved. Called Home Depot again for service for our GE Dishwasher and sent the same clown. The problem was the inside cover of door is faded and the dishes aren’t drying. He had to once again order parts, 3 weeks later the parts came in and they came out to install. The front door he told me was normal with GE. Now my LG Washing Machine soap dispenser wasn’t dispensing soap. The same clown again returned told me to take the plastic dispenser out and pour soap directly only the load of laundry (front load washer top-​of-​the-​line) this is normal. The instructions say to fill to fill line and press start. He says I’m using to much soap and that can be the problem. Never had the problem in 4 years all of a sudden. He charged me 97.00 and left. I called another service company and they said it’s not normal. Edwards is the worst and they hear it all the time. He knew exactly who I was talking about. The guy is somewhat older on taller side no personality never smiles and looks kind of Asian but not. Since then I have replaced everything and I purchased everything from Albos with their extended warranty. Do not use Edward’s.

Lowe’s scheduled this appointment for dishwasher repair on 6 month old D/​W. It took at least two weeks to schedule. Tech arrived on time then said had to order a part and the company would order and receive. For three weeks no word, called Lowe’s who called them and found out they hadn’t ordered part yet. Another delay for another appointment, then day came, repair was done., Dishwasher totally didn’t work, worse than previous problems. Had to use another company. Can’t recommend.

I am highly dissatisfied with this company…
On April 24^th called to put in claim for washer issuing E 14 and making load sound
Took till May 1^st to have a service tech come to my home. On the service visit the tech had no parts to make repairs for the E 14…
Had made multiple calls 26^th three parts where replaced. The washer worked for 8 days.
On June 3 placed another complaint and spoke with person for schedule apt for same service tech to come back out and she will call back never did.
Had to call again on the 4^th and now have to wait till June 15 for yet another service call…
This is not a good way to conduct a business … I have expressed on many occasion that I have a family of 5 and it is very expressive to take clothing to a laundry matt.
Pretty much from April 24– to June 26^th without my washer… (over a Month) 31 days
Again for another 11 days before I have another person come back out.
They have no way to reimburse not get someone out sooner.

The worst service ever. Unpleasant, it took two weeks to get an appointment (in which the appliance was under warranty) Another two weeks for the part to come. They inconvenienced us in their total disregard for our schedule, then took ANOTHER week to preform service. Once the service was completed (4 hours past the time they set up) the service person left all the Debris and packaging on the Floor for us to throw out! Nasty comments, unpleasant. Horrible.

DO NOT CALL THIS COMPANY… they are a NIGHTMARE! so expensive… they charge for a service call .$ 95 then they charge multiple times to fix the same appliance! For example. your appliance needs the light fixed, a coil fixed and a door handle replaced… they charge the service call and then $ 30 for EACH thing they fix on the appliance! TOTAL rip off… don’t be scammed! Doesn’t even matter if the whole thing takes 20 minutes… which it did in my case. still racked up ridiculous labor charges!!! And the woman who answers the phone has an unpleasant way about her on top of it…