Precision Tune Auto Care

They way overcharged me 800.00 for plug wires and hung up on me on the telephone. This place has very bad service. I would give it 1 star

As a college student you are always pinching for pennies and look for ways to save. On my way home, a sign thrower caught my attention with his sign that says, «$ 16.99 Oil Changes»! I say this is exactly what I need, and the price matches. So I go into Precision Auto to get my oil changed. When I enter I am greeted by an older gentleman with a rusty voice. He takes my information, and says it’ll be about 20mins. I said, «great, I’ll wait here». Once they completed my oil change, they told me I should come and check out a leak that they found, which they believed it to be Power steering. I asked if they could write down the information and I’ll have it checked out later. Fast Forward, today, as I am traveling to work on interstate 95N, I heard a rattle, and a crack, and BOOOM! My entire tire flew off of my vehicle, and across the highway, I lost control of my car, as I am riding on 3 wheels and an sparkling axle. My angels lead me to safety on the side of the shoulder, and was able to bring my car under control. I nearly could have lost my life today, on such a busy intestate and at the speed limit (55mph). I towed my vehicle to my trustworthy mechanic who, immediately said I was lucky and upon working on my damaged car, he immediately noticed a malfunction with the tire (that flew off on 95). He said the bolts were missing, as if someone took them off. He began to question whether I had recent work done. I mentioned the oil change, he said again, that something wasn’t done correctly and isn’t right. I don’t know what imbecile, incompetent, so called auto repair shop/​facility you call yourselves but an investigation needs to be done, ASAP. As I read through other reviews, it’s alarming because I am not the first (and sadly probably not the last) customer who experienced such a tragedy. This is not something you can just sweep under the carpet. I plan on taking legal action against Precision Auto in Severna Park (off Richie Hwy)!!! Lives are at stake.

Honest and straight forward. Very pleased with their service! Have had plenty of opportunity to charge me for work that is optional or not needed but always have been honest.

I had a groupon for 3 oil changes at this location. Each time I called for an appointment to make sure they could fit me in. Despite this, it always took them at least an hour to complete the oil change. If I was a walk-​in I would understand, but it seemed like the fact that I made an appointment didn’t make any difference.
During the first visit they recommended having my power steering fluid flushed. I talked to other mechanics and did some research. The procedure is extremely simple and unnecessary in almost all cases (some would argue always). It is usually a way to pad the bill.
Something else happened during a visit that left an uneasy feeling in my stomach. A woman came in irate because they had serviced her car less than a month ago and it was having the same problem. She took it to her dealership where they identified the problem, but of course she didn’t want to pay to have it fixed again. She brought the dealership paperwork to the shop and showed it to the person at the front desk, who said they were trying to bilk her out of money. Strange, considering that the problem persisted after they supposedly fixed it. From the sounds of the conversation, it seemed like this had been an ongoing problem with the lady and the shop for somewhere between 4 and 6 months. I don’t know if it was ever resolved, but she was told to come back later so they could fix it again. If they didn’t fix it correctly the first, second, or possibly even the third time, I’m guessing she said «forget it» and didn’t come back.

You are absolutely the worst car repair place ever. We took our truck to you last summer to get the power steering rack replaced. You did so, at great cost, but failed to properly tighten the lug nuts to one of the tires. That tire fell off while driving, luckily at a slow rate otherwise people could have died, due to the lug nuts sheering and snapping off. Due to the fact that it had been a month since we took the car out of your shop, you told us that you hadn’t done anything wrong, that we must have loosened the lug nuts on our own. So we paid out of pocket to fix the damage done by the carelessness of your employees. You replaced the tire rods, wheel bearings, and suspension. We took the truck to get it aligned elsewhere, because your store couldn’t handle it. The other store told us that the bolts on the power steering rack hadn’t been properly tightened, which you guys again being the source of, luckily they were able to complete the job you were supposed to do before any more damage occurred. Now we find out that the tire rods weren’t installed properly (left loose, imagine that) and it is going to cost us another $ 1500 to fix your mistakes. Again.

This place is a disaster. I cannot begin to tell how horrendously they treat long term customers. I would rather junk my car than let them near it. The absolute worst in history.

At this franchisee shop, Stan & his crew really know how to take care of their customers. There are far and few auto shops in between that will accurately, and honestly, give you feedback on auto issues. This one really has that «good neighbor» feel to it. Who would have thought that an auto-​mechanic would be capable of giving off anything other than a money-​hungry vibe?
I took my 2004 Saturn Ion here for oil changes initially, and recently began taking it back any car repairs. There’s a convenient drop-​off slot on the garage door for after hour drop-​offs, and Stan takes the time to reassure his customers that the keys were received and notifies them of when they’ll begin trouble-​shooting the problem (if they haven’t already done so).
The team is friendly, professional, and trustworthy. They have my loyalty, and I fully recommend this shop.