MacMedics

I went too the genius bar for an emergency, of course because christmas is right around the corner they were PACKED! I was looking online for my next closest Apple Store when I seen a link for MacMedics. I was nervous at first because, well I’ve been conditioned to only go to Apple, but I was put a ease to see that they work directly with Apple. So the next morning I went before work, the store was easy to find, and easy to access. I went in and was highly impressed with how beautiful and clean the store was, I was greeted by a very friendly staff, they immediately went in to action to solve me dilemma. The staff did everything within their means to help me and ultimately resolved my issue above my own expectations. I left the store with a huge smile on my face and my mind at ease, I have since told multiple friends, family members, and clients about Mac Medics and vowed this will now be my go to for my apple devices.
i must also add they just moved into a new building from the brick building show in a few pictures.

Much better than the apple stores in the area. At the apple store I had to make an appointment, show up right on time and wait for my genius to help me. My genius knew how to run tests but that’s as far as her expertise reached. I felt rushed and when I asked questions I received blanks stares and then a non-​sensical response. At MacMedics a person greets you at the door, helps you, explains everything, and keeps in contact through out the entire repair process. Granted the employees are much less interesting to look at than at the apple store but in every other aspect macmedics is so much better.

MacMedics is a local computer business who is home-​based in Millersville, MD. If you are in need of a new Apple product, they have it and there are no lines like the Apple stores in the malls. You experience a problem with an Apple product, they can fix it faster than going to the Apple store and you don’t have to make an appointment 3-​days in advance and wait in a hot, crowded, store.
Mac Medics is your place for Apple products.

I needed a warranty repair done on my MacBook and didn’t feel like going to the Apple store in Annapolis (I HATE going there for anything but window shopping). They told me my repair was considered «damage» according to Apple (I.e. not covered under warranty), but would try to get it covered because there was clearly no damage. They contacted Apple and got my repair approved, ordered the part, and repaired — ready for pickup less than 24 hours later. Dana stayed in contact with me the entire time giving updates as they were available. The tech who repaired my MacBook did a pristine job. My MacBook is one of my most prized and valuable possessions and I would trust these guys with any repair or upgrade I needed.

I was traveling and in the Md. area when my Mac laptop started acting funny. I was referred to Mac Medics by local friends who have previously utilized their services.
The folks at MM were friendly, prompt (no wait) and helpful. I was back in business, which since I was traveling for work, was a must, in no time flat.

I just did two transactions with MacMedics and I felt compelled to come on here and write a review because I was so satisfied. I can’t believe the other review is so negative because my interaction and experience with them– notably dana– was nothing less than superb. I’m not sure what the miscommunication could have been but there are two sides to every story! Here was my experience in a nutshell– I made the HUGE mistake of buying a used macbook from a college kid off of Craigslist. Pause for horrified looks. I know but I am going back to grad school full time and was looking to save some cash. I should have gone to MacMedics to start with so what happened could have been avoided. The laptop that I purchased from this Craigslist person seemed to function fine for about a week. I did notice a humming noise that would get loud at times but no problems with machine. The noise did alarm me a little so I decided to take the Macbook into my local Apple store a few days after purchase to get a diagnostics test done. They checked it out and said it was fine– might need a new battery soon but that was all. However, after about a week of normal use, the sound became louder and the laptop began to intermittently shut off and on. So, I took it back and Apple geniuses looked at it again. This was my second trip into the Apple mecca and I needed answers. I was assisted by a different «genius» this time who had different answers this time around. I had to leave the laptop with them for a day so they could open it up and run more tests. The verdict was tier four repair that would run me 750 dollars. Apparently, the college kid had opened the laptop up and tinkered with the internal components rendering some parts of the machine damaged. They think he did this while trying to switch out the hard drive. So, for 750 they could fix everything wrong with it. I wanted specific answers as to what was wrong with it. Does it need a fan? Does it need a new CPU? They could not give me definite answers and just said it failed so many diagnostic tests that they were classifying it a tier four repair and it was a flat 750 dollar repair. They said they are not the actual tech specialists who do the repairs– they just diagnose and run the tests. Okay, so now i was upset and confused. I drove to the next nearest Apple store to see if they could be any more helpful. this store was in Towson. They ended up keeping my Mac for five days just to triage it and diagnose it. They came back with a diagnosis of water damage and thats all they could tell me. They also said level four repair for 750 but could not tell me what exactly the computer needed to get it functional again just like the other store. The repairs would have a 90 day warranty and thats it. I was about ready to just spend the 1100 and buy a new MAC Pro that the geniuses were pushing me to do (and give up on my Craigslist purchase as a costly mistake) when I decided as a last ditch effort to get one last opinion. Thank God I found Dana and MecMedics. From the moment I stepped in that door, I knew he was going to get some answers for me and I could tell he takes pride in his business and work. He did not find any water damage in my laptop and said the repairs would be quite simple– a new fan to prevent overheating and new RAM. Saving me hundreds in comparison to what APPLE wanted. I also ended up buying another laptop from him that they refurbished and am extremely pleased with it. I would put my neck on the line to recommend them. Very honest small business that takes pride in what they do. Thank you so much!

Oh my gosh, do NOT trust these people! I took my daughter’s iPad in to have the screen repaired because their website says they are Apple Certified Techs. They inspected it and told me they could do it for their advertised price of $ 199. When they gave it back to me, the glass was not on correctly and it broke again. I took it back and they couldn’t deny the shoddy work, so they agreed to do it again. The president of the company, Dana Stibolt, called me and said, «I have a policy to back up my work, but I am not going to uphold it because I can’t properly fix this. I’ll give you your money back or replace the glass again, but the glass is going to break. You cannot bring it back to me when it does.» When I pressed him for more information, he told me his tech had tried to bend the back case to get the glass in.” And by the way, we’re not really certified to repair iPads anyway.” Meanwhile, because of their deceptive advertising, they voided the Apple warranty. What a sham! Then he told me I should call my credit card company and see if they’ll replace the iPad under their consumer protection warranty. I did have another warranty through Squaretrade but he voided that one as well! He told me to send it to them anyway and see what happens. I told him that was dishonest and I wasn’t comfortable doing it. He told me I shouldn’t worry about it, we could probably get away with it. So, I asked him if he is bonded and insured, and if so, would he file a claim on his insurance because he rendered my iPad out of warranty. He said, «How dare you even suggest that to me!» These are NOT honorable people and I would NOT recommend them for any kind of work.

Jeff is like mac Batman… all I have to do is shine my «apple symbol» in the sky & he flies in to save the day… Jeff is amazing,& for an all mac orthodontic completly digital office Jeff has always been very patient & kind to all of our staff & nothing less than professional when he is in our office while our doctors are with patients… I there is any mac needs no matter what the software program you are using… Mac Medics is the only choice for support… The staff @ MacMedics work well together as a team & when Jeff is out saving the day for another client I am directed to another technician who is more than please to help me trouble shoot… I am so pleased with the service & care provided by MacMedics that I jaust had to take a moment out of a very hectic day to let you know… you have a mac then MacMedics is where you need to be…