Complete Chimneys

I’ve used this company for years and have been pleased but this time I was given a 2 hour window 9 – 11 for arrival. I called after 11 and asked where the service technician was and was told he should be there by 12:30. «What about the 9 – 11 window?» I asked. Was finally told he’d be here by 11:45.
Is there new staff? Usually I got a confirmation call the day before and they were always on time.
On the plus side, they do a good job.

From what I understand Complete Chimneys is under new ownership. I had them out to provide and estimate on sealing the exterior of my chimney and repairing the cracks in the crown. Matt the manager and his assistant were prompt and provided me with an estimate that was substantially less then other Chimney Services I had inquired about.
As our fireplace, chimney, firebox ratio was out of sync, my hubby and i decided to have a new wood stove insert placed as well. Matt was great in helping me navigate the stoves that would work for our home. He added the work to be done outside to the quote as well.
With in two weeks of our decision to install the wood stove and have the outside repairs completed, Complete Chimneys were helpful and responsive. They called to confirm appointments, showed up on time, made sure my furniture was not damaged or soiled when installing the wood stove. Unfortunately, it rained in the morning of install so the outside repairs has to be delayed. However, they promptly made a new appointment and one day later they had a Job Well Done! I would recommend Complete Chimneys… I guess the new owner was the key to success!!!

I recommend Complete Chimneys to anyone I know who needs chimney work!
Recently, my condo association notified the residents of the yearly chimney inspection. A company had been hired to do the inspections — the cost of which was included in our monthly condo fees.
However, I HIRED Complete Chimneys to do my inspection because I have worked with them many times in the past and have a very positive history with them.
I’d do it again! Complete Chimneys comes up all aces!

Complete Chimneys is a small business who cares about the client. They came on time, ask the right questions, try to get to the bottom of problem and are simple to work with and pay. I have used them for several years and they are a good company.

I had Complete Chimney’s give me an estimate to replace the cap on my boiler chimney. They day before the appointment they left a message that they wouldn’t be able to perform the work due to the weather (understandable) and that they were putting my job on their «weather permitting» board and would send someone out «soon». After waiting 2 months (Feb 25 — Apr 23) with no repair and no contact, I assumed that my job had fallen off their radar. No, they knew exactly who I was and promised that they would have someone scheduled to perform the repair «soon».
What I expected when I called was an apologetic acknowledgement that my repair had fallen off their radar or something similar. What I got was a snotty version of «!@# happens, do you want us to come out or not?»
These people are not deserving of my, and your, money
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I would like to add more to a previous review. Please note, this is related to the same service events described by tim g. I did not mention that my wife asked the crew about the final gas connection. They said they would leave the insert jutting out of the fireplace until the plumber came to make the final connection. My wife was then told that we ourselves could push the insert into its final place. I did not feel that was appropriate, since we spent thousands of dollars on the insert and installation, only to have to risk scratching our hearth and performing the manual labor of completing the installation. Not to mention the safety concerns if something was damaged or dislodged by use while pushing it in.

We are frustrated and angry with the series of events that occurred after we hired them to replace our damaged gas fireplace insert.
1) Initial visit: Tech supposedly made the measurements he needed, and left brochure. He told us to choose insert of our choice, & call back to place the order. He warned us they were busy now, and even said that another company also sells fireplace inserts. I thought this was odd, now realize I should have gone elsewhere.
2) We called tech to place order. He asked same questions over and over again, and so phone call took 45 minutes. Inefficient. I asked what next step would be, he said we’d receive call back in 2 days to confirm install date. After 1 week, no call back. I called and learned order was never placed, technician was unavailable, so they had no record of order.
3) One week had been wasted, and I didn’t appreciate not receiving the confirmation call back as promised. I felt it was wrong they didn’t have order on file (since it took the technician 45 minutes to place it). I was given various excuses (earthquake, etc.), was promised there would be no more problems. However, this was tip of the iceberg.
4) They could not schedule our installation date for over one month. Notably, we were able to receive a two-​week installation time frame from a local competitor.
5) On installation day, the crew unpacked the fireplace insert which was much too small in scale for the space. This was confirmed independently later. When wife questioned crew about small size of insert, she was told that it would look fine once they added faceplate. She viewed crew’s response as dismissive of her concern.
6) Crew tried to install chimney liner, which they realized was too short for the chimney. They left for over an hour; it was not made clear to us what they were doing during this time.
7) I called crew to inquire what problem was. I was told that manufacturer sent wrong size liner, since our chimney was too tall. I was skeptical of this, and questioned the crew further. They would not admit they errors in measurements and ordering, instead they continually stated that manufacturer sent the wrong size liner. They stated repeatedly that our chimney was over 35 feet tall; however, an independent installer later determined that our chimney was not that tall. Thus, Complete Chimney made critical errors both in the size of the fireplace insert that was appropriate for our space and in the length of the chimeny liner, as verified by a local competitor.
8) The technician promised that I would receive a call back the next day, by 8AM. I did not receive a call, and had to call myself. I was told that technician was ill, this is why I didn’t receive the call. Given the scope of errors, I was upset that someone else in the company did not fulfill the promise to call me.
9) Owner told me that chimney was too tall and we needed to order different, more expensive insert. His suggested insert did not include decorative stones we wanted. I was offered option of ordering this at a $ 300 discount, or getting a refund. This was insurance claim, the discount would not help me. Owner said I could settle with insurance company for the full amount and then receive the $ 300 from them. I didn’t feel this was right, and had lost confidence in them.
10) I went to competitor, who was able to order original insert in a larger size, at a total cost that was almost $ 2000 less than Complete Chimney.
11) We posted a shorter review on Unilocal,using a hyperbolic word to express our opinion that the company was not reliable, and received a call from company saying this word was a «liable» statement; we presumed they meant libelous or defamatory, and thought, in our opinion, that their notice of a deadline to revise or remove the comment implied an intent to sue.
12) Due to the company’s errors, we have wasted lots of valuable time. Their errors delayed our completion of this project by at least 6 weeks (nearly three months total to complete), and we were unable to have our insert by Thanksgiving as hoped. We feel the company should spend its time getting orders right and returning calls, not acting as the Unilocal police. We felt that company made a lot of excuses (busy, technician/​owner not in, manufacturer error, ill staff).

The company gave us a one-​hour window to expect them, and showed up just a few minutes into the window. Good start. Finished the chimney cleaning — excellent job — in just a few minutes. The tech climbed up on the roof to check the top of the chimney and give us an estimate on gutter cleaning. He knocked a few leaves out of the ends of the gutters at no charge.
Showed up on time, did a good job, didn’t paid the work, and was gone. We will use them again.