Tint Doctor

Showed up for a 1 o’clock appointment that no one new anything about. They take my car back right away. About 1:10 the service tech said it takes 1 hour and 15 minutes to complete. At this point the guy disappears to thier co-​business they run next door. 40 minutes later and my car still untouched I decide to leave. So I go I find the tech and tell him I have to go… he politely says okay without even a hint of concern of why!

Holy cow.
Where to start with this mess? I made an appointment, and at appointed time, no one knew anything about my arrival. They only had two tints available. I saw many reviews ranging good to bad so wanted to check this for myself. SHADY. Ever been to a place that just reeks of shady, where you just have that sixth sense, that voice in your head that says run?. This is it. I wouldn’t be comfortable with them washing my vehicle without some sort of damage. I really wanted this business to be good, since it is close to my work location. I spent less than 10 minutes at this place, and quickly realized I am NOT comfortable with them TOUCHING my vehicle. For the owner, here are a few tips:
–If you have someone working the front desk, speaking skills are helpful. As in ‘Welcome to x, how can I help you?” as opposed to grunting something unintelligible, then walking to back room.
–If you have a reservation for a customer, you may want to at LEAST welcome them, as opposed to asking «who are you again?»
–If you want to be a full service tinting service, have more than TWO tints
–Also helpful, knowing the legal limits of tint within the state of MD. I knew them because I researched them, your tech did not.
What also gave me pause was reading the owners responses to paying customers and calling them frauds rather than trying to solve a problem.

Update. So I take the owner of this shop to the Better Business Bureau to file a formal complaint about him scratching my car. He then sends me nasty text messages telling me I need Jesus. Who does that? I would post the guys totally hilarious response, but it has so many grammatical errors that you would swear he didn’t have a business. It’s pretty sad. Please, don’t go to this place.

Service was fast! I called ahead of time and he answered right away, even waited on me to get there after he was closed. I pulled up in the garage and he got right to it, but it wasn’t professional. He ask me what I wanted, didn’t give me a choice of any kind of tint. All he had was 1 type of tint I guess in 3 different tints But I will not be a return customer because there wasn’t a selection of tint at all… He only offered me 5,20and 35% tints available so I picked 20. It looks good but there’s one or two spots on my 98 civic where the tint isn’t all the covering the window. But barely noticeable unless you get right up on it

I had a great experience at this shop. I went on saturday it started snowing but the two gentlemen there had me in and out in a hour. My car looks excellent. I will be back and I also took some of the business cards to pass out to my friends.
Thanks guys.