Bright Images

I purchased a Living Social package for newborn photos. I messaged Leah prior to purchasing the deal to confirm that she would be available around my due date. I messaged her in the weeks leading up to my due date just to confirm her availability. She was great and very responsive. Fast forward to the day I left the hospital after giving birth I texted her but received no response. Three days later, with a five day old, I tried to reach her again. She did not return my phone call but texted me after multiple attempts on my part to reach her.
She said she thought she would be available «next Sunday” — I asked which Sunday she meant and she didn’t respond but «didn’t have a calendar with her» and would have to let me know. Fast forward five days and still no response. I messaged her to let her know I booked with another photographer and that I didn’t appreciate the lack of communication. Then she said she emailed me a confirmation email — didn’t I get it? And to check my spam. There was nothing in any of my emails– inbox or spam. She couldn’t tell me which email address she sent the confirmation to, which was not surprising because we had never corresponded over email, text only, and I had never even given her my email address.
Bottom line: poor communication, bad business practices, waste of $$. It’s 2014, the line «the email must not have gone through» doesn’t work anymore. If you are a new mom thinking about getting newborn photos save yourself a headache and book with someone else. (You get what you pay for.)
I’ll be contacting Living Social.

My husband and I learned about Bright Images and Leah through a referral and were not disappointed! Leah is an amazing photographer and knows how to capture precious moments. We had some specific ideas for settings, and she was able to translate them easily right out our front door since I was 8 months pregnant with twins. Out maternity photo session was seamless, and as part of the Living Social package she was running at the time, received a newborn session as well for the price of one photo session. I highly recommend enlisting Leah and her husband for your family portrait photography needs.