Nissan Serramonte

I wish I could give them a negative star. I just got my car back after service. They ripped into my dashboard the day of service and said they didn’t have the part but could overnight it. Cool so I rearranged my appointments to accommodate my day so I can come back the next day to pick up my car. They made that promise to get it done that day. Sure enough they broke that promise and blamed an extended day of service on the supply chain and the part came late. I get there are setbacks but they inconvenienced me and I argued that when I checked out to pay and said they can’t do anything about it. No apology via the manager. It seems that they don’t care about keeping their customers when they screwed up. I felt taken advantage of and instead of apologizing for their error in judgment to a customer that has gone to this location several times before, they simply said «not our problem». The manager Lisa seems like she doesn’t care to keep the customers she has. The service people they have are horrible to deal with. I’m not returning to this location and will report this mistreatment to the bigger nissan consumer affairs. I have family in automotive care and they said this is unacceptable for this type of service. Avoid going to this location if you can.

They hooked me up with my Nissan Altima. It was a struggle/​hassle getting the numbers to match up. And not to mention that I spent over 6 hours in that place, but… I walked in there looking for something ²⁰¹²⁄₂₀₁₃ (a couple years old) used, and I walked out of there in a brand spanking new 2015 Nissan Altima. They were pushy (but what dealership isn’t), but they were determined to get me out of there in something one way or another. And I’m glad they talked me up to a brand new car since there is a bigger write off for depreciation and there was a rebate that helped with the down payment. The guys were cool, but a little arrogant (AGAIN, what dealership isn’t that way). Over I was quite satisfied with my purchase and the experience. Highly recommended.

Service department is terrible. Worst I’ve ever been too. They act like they have no idea what you’re talking about. Then when you research the problem yourself and show them where and how to fix the issue, they’re like «oh yeah, we knew that but you weren’t describing the problem right.» YOU ARE A SERVICE DEPARTMENT HOW ABOUT YOU PROVIDE SERVICE!!! And don’t hold your breath if they plan to call you back cause they won’t.
Also, I drive a 5 month old 2015 Murano bought brand new. I’m shocked I’ve even had to deal with these people more than once. Thanks Nissan.
PS. on my last service they returned my car with fumes in the gas tank. My car stopped 20 ft from the gas station and people had to help me push it to the pump. INSANE!!! These people suck.

I have this Nissan Quest 2007 with 8500 miles and I’m the 1^st and only owner, as a women I always bring my car to any shop for maintenance because I don’t know anything about car and the only thing that I know is to drive the car and bring it to the shop for oil change and what so ever the technician will recommend that needs to be replace, back in 2013 while I’m driving my car engine and the power just stop from 25mph I can’t even use the break, so what I did is I use the emergency break, I call my insurance and ask them to tow my car to the nearest shop which is arco I give 5 star to that shop because they did the diagnostic check and they told me that they need to replace the camshaft and the car should be ready the next day, which I did pickup my car as promise. Now same problem 12/​07/​2015 I’m driving my car with my kids this time because I pick them up from school 25mph on a residential area, my car stop again, but this time I call Nissan Serramonte this time thinking that it should be recall by now, so I drop off my car at Nissan Serramonte 12/​07/​2015 spoke to Suzzane and she said that they will have to do the diagnostic the next day since it’s too late already for their technician to do the job, the next day Suzzane call and she said that the cam sensor is bad again and they told me it’s not recall back to my story, so I told Suzzane if the cam sensor is the problem and if that parts have replace is my car will be working already and she told me YES! I ask when it should be done and she said the next day, as Suzzane promise the next day, I didn’t get any call from Suzzane, so what I did is I call her instead! Here’s what she told me there is more problem and the car is still not working, so I ask her what’s the new problem and how come they didn’t fined that on their diagnostic check so this time it’s the spark plug, since I’m not comfortable with all the things that’s going on I have to ask my friend who’s happen to know a lot of things about the law, so what he told me is to ask some help from — I’m not gonna mention it anymore, so that’s what I did and YES! I get some help and my case is handled by Mr. Dennis from — so after a few weeks Nissan called and told me that they will fix my car and my bill is going to add up to $ 1600 that’s already with the help of Mr. Dennis from — so I guess I don’t have anymore choice because that already approved by Mr. Dennis from — after a few days I receive a phone call again from Nissan — Abe told me that my car is ready for pickup, so my hubby pickup my car 01/​05/​/​2016 and we pay the total amount of the bill, so my hubby drove the car home and just pack the car in our drive way and we never use it since I already purchase a new car from Honda and I don’t want anymore milage to add on my old car since I’m going to sell it, now 01/​09/​2016 I have a buyer to check the car and GUESS WHAT?! The car is not starting again so I have to call Nissan again this coming Monday to inform them that the car is not working agin and I will also inform Mr. Dennis about what’s going on again, this Nissan Serramonte is such a headache now I’m hoping that this problem is going to be solve without me paying more out of my pocket and it should be under warranty since the car just got out from their shop once I sold this Nissan car, I WILL NOT BUY ANYMORE NISSAN because of my experience from Nissan Serramonte, they should understand that the money that I use to pay them is my hard earn money, they should fire all their employees and technician since they don’t know what their doing and Hire a new and better employees, who can give a best and excellent service to their clients/​customer. I will post a new review once my new case is done, I’m hoping this time they will make me HAPPY.

Sold me a car with no inspection. 1 months ago now im still paying out of pocket to get the car in good shape. In 1 months i have had to get the brakes done, the censor for the tires replaced, new battery, a smog check and now since i gave to replace tires… bad place to buy… go to the honda dealer… i didnt have problems with the car i bought there i wouldnt even give them a star…

This Serramonte Nissan dealership/​service is the worst of them all. I’ve been to almost every Nissan all over the Bay Area as I am a field sales rep. The people there are just GHETTO! I would advise you to go to the one in Burlingame or SF and do not waste your time.

They do not understand the meaning of appointment.
GTR tech was not there for my first appointment because of a doctor appointment, okay I figure is the winter people get sick.
Make another appointment and this time he’s at class.
No respect for customers time

These people suck ass. Went with my rich girlfriend to buy a car. She paid cash. Poor service and poos follow up. We waiting for hours for them to finish washing and detailing the car and they couldn’t even put gas in the car.
Went back the next weekend to get the windshield and bumped fixed. Making an appointment was pointless. They never returned calls. Took them almost a month to finish the car. Waste of time. When we picked up the car the people were so pushy and not to mention ugly and fat. We took the car and left and it smelled like fart in the car. This place just needs to be shut down. I cringe everytime I drive by them and end up flipping them off.

This has to have been the worst car buying experience I have ever had in my life. From the pushy sales person, to the dishonest finance guy and then the lack of professionalism and follow-​up after the purchase was complete. It’s impossible to get a response back about anything, it’s basically like sending an email or phone call into a black hole… all your $$$$ goes in and no communication gets out.
If I could give zero stars, I would. Please take your business elsewhere. As for me, I’m stuck with them and the car for quite a while.
I love Nissan as a car/​brand/​product, but stepping onto this dealership lot was the most expensive mistake I’ve ever made. Hope this helps somebody avoid the same mistake.

I don’t even know where to begin… First, let me say that I do love Nissan cars. My very first car was a Nissan Sentra and it lasted over 11 years with very little problems. I drove everywhere with it and rarely serviced it because I was young, dumb and broke. Then again, a part of me wonders why now that I’m older, wiser and somewhat economically stable am I now experiencing car problems?! Insert: Nissan Serramonte Service Center (or what should be called, «Useless Service Center…») here.
I had my Rogue since 2013 and in that time, I drove it about 30K miles. I bought 2 premium warranty packages just in case I may need it one day… Little did I know I’d be using it religiously for the past year. How can this be when the car is roughly about 2 years old? Well, when I’m dealing with a place that has no idea what they’re doing, it’s surprising that it’s not put together with spit and bubble gum!
I always bring my car in as expected, rarely going passed the suggested deadline (date or mileage). So last Friday, I came in for basic maintenance. I also mentioned that at the last visit, I had issues with the steering wheel making a weird screeching noise. I was glad a new service advisor (Henry Eng) was helping me since the last guy did absolutely nothing (as expected). I even informed Henry that they said there was nothing else they can do and that the next time, my warranties may be up. Henry apologized and even shook his head in disbelief. He confirmed they were wrong by assuring me my warranties were in tact for the next few years! He said he would contact me with updates and if they needed to keep the car, I’d get a rental. He even cracked jokes to keep the energy light. I was hopeful.
Key word: WAS.
After not hearing back, I called mid-​afternoon but EVERYONE was busy and NO ONE but Henry could give me any updates to my car. Really?! So I waited… but nothing. I called at 530P and received the same run-​around response and by 6P, I was car-​less for the whole weekend. I checked in with the sales team thinking maybe I misheard and maybe they left my car with them. Nope. Just as clueless. Ok, ok so I calmed down, dealt with it and thought, «Monday for sure.»
Monday rolls around. I called, held on for dear life and then got disconnected. This happened twice. Finally, a rep said Henry was busy and would get to me later… mind you, I drive to work and now, I was running late. Finally, Henry calls back:
Me: «Hello?»
Henry: «So what, you’re mad at me now?»
I didn’t know how to respond. Did he know who he called? We ain’t homies!
Me: «Car updates?»
Him: «Look, I said it may take a while. My coworker was late this morning. I’m doing the best I can and I’m frustrated because you’re rushing me.»
Me: «First, take it out on your coworker. Annnnnnd I didn’t know you were going to keep my car. You never called me back.»
I asked for a rental. But no can do because there’s no claim number. Am I supposed to know what this means? So I asked what’s wrong with my car?
Him: «It’s the transmission. It’s going to take a while to replace…»
Me: «Steering wheel noise = damaged transmission?!»
I was done. I asked for the manager.
The manager, Abe Quinoas returned my call an hour later apologizing, but also excusing Henry’s frustration. He kept saying there’s no excuse, but continued to excuse it. He reconfirmed it was the transmission. Seriously?! Whatever. At least Abe offered me a free rental.
The next day I got a rental and for the next 3 days, it kept me sane. Oh and somewhere between this madness, Henry stated it was NOT the transmission. He thought I was someone else and made a mistake… I have nothing more to say about this bullsh*t.
Then Henry calls me TODAY. Finally, my car’s ready. He advised me to return the rental first because the rental place closes earlier. So, I did just that. I returned the rental 10 min before closing and hitched a ride to Nissan less than 30 min before they close. I went to the cashier to check out and got hit with a $ 100 bill!
Deductible?! Deductible! Oh hell no am I paying for anything after this whole mess! So what does Henry do? He throws a few fake sorry’s my way and proceeds to hold my car hostage until I pay it!
I refused. Got it waived. And left.
Don’t get me wrong. I tried to give them the benefit of the doubt. Maybe they’re new. Maybe they think I’m «new.» But sh*t, even if I was still young, dumb and broke, it doesn’t take a rich genius to see the quality of their work is a piece of sh*t. I picked this location because it’s the closest and I tolerated their lack of professionalism and competency because of this small convenience. But NEVER AGAIN. I’d rather travel a distance than endure another visit to this horrendous shop of horror!
Oh and the screeching noise is STILL there.

**Update**
Just checked my balance and it looks like the refund posted to the account on 10÷9÷2015. I requested for the refund since April so let’s see… took only 7 months to get it posted!
So very very VERY relieved that I won’t have to give them a call for a follow-​up. Moral of the story – don’t expect to get any response back from this group unless you get corporate involved.

I had my car serviced there in August because the fuse was blown and the same issue happened a month later in September. The same fuse blew again and only this time did they recognize it was the starter causing it. They charged me around $ 500 both times when this should have been fix the first time around. Henry was nice and seemed concerned but could do nothing for me and referred me to Ab who also seemed nice in person, but was very unhelpful and rude over the phone. Bad business.
I would maybe have expected this level of service from a local auto shop but this is the Nissan dealership and it is disappointing that they couldn’t fix the issue the first time around and charged me twice.

I noticed a lot of negative reviews on here and thought I would give credit to their service center. I always set up my appointments online and my car is taken in right when i get there. I am always given a pretty accurate estimate of how long my wait time will be and their shuttle service is always convenient. I really recommend Sinivaldo as your sales advisor. He is always so nice and helpful, answers my questions and gives me a full break down of what was done to my car and what it may need in the future. It’s hard to find a car dealer that doesn’t make you feel hassled or pressured, even in the service dept. But Sinivaldo gives you that relaxed approach which is very much appreciated from a customers point of view.

We recently went here to try to purchase a Nissan Pathfinder. We decided to go here because it’s only 5 minutes away from our place. Big mistake.
I found the finance person rude and disrespectful. Whenever we had questions she would respond in a angry manner and after would just walk back to another desk. During the negotiation, I showed similar vehicles around the area that have been discounted significantly for the end of the year sales. She would always bad mouth the other Nissan dealerships, stating they won’t sell you the vehicle for that low and they only post it for potential buyers to come in (fishing).
Another No-​no is that during the negotiation, we asked what is the bottom price and trade in value for our vehicle. Before she wanted to give us a quote, she asked for us to apply for a loan already. This is a big NO NO in my book. She stated its policy. BS the other Nissan gave us a quote before this step. I was hesitant to complete the application for the loan. But my in-​laws really wanted the vehicle and wanted to make a deal right there and then. After an hour an half of negotiating, we felt disrespected and neglected. We finally left and went to another Nissan dealer where they treated us with respect and were patient with us, and most of all they sold us the vehicle at the discounted price they advertise online.
CONCLUSION– save yourself the pain and hassle. go to another Nissan dealership.

Dealership– Fair
I purchased my car there about 2 years ago with a trade-​in and went through the typical negotiation and paperwork procedures. NEED to watch out for insurance that they include as add-​on. The billing person tried to add some theft or protection insurance of $ 99 without telling me about it. When I noticed, he just told me, most people get it (I wonder how many of them noticed this add-​on).
Service– Poor
Experience 1: After I had my tires rotated there, the key to lock/​unlock the tires was gone. I went there to look for it. They claimed they are now under new ownership so no liability on their part. I see the same persons working there but they didn’t bother helping. They just asked me to go to Lexus next store to look for it since the old ownership also owns Lexus. It cost over $ 100 to buy new key, not to speak of labor which is another $ 50. To order replacement key, I need to have my ownership verified, mail the verification card and would take weeks to get the replacement.
Experience 2: They called me at 11 am that my car was ready for pickup after maintenance and shuttle was on its way to pick me up. Expect arrival no later than 11:45 am. The driver did not arrive until 1:30 pm. I called in between and was told the driver was on the way dropping off and picking up many customers. I found out from the driver that he was taking orders for the Nissan team at 11:30 am, went to the restaurant to pick up, waited 20 min there for the food to be ready then realized the team did not order on credit card. The driver then had to go find an ATM. When I finally got picked up, I rode in the shuttle with the driver along with a dozen of chinese take-​out boxes.

0 stars are deserved
the staff here is racist, prejudice, lazy, and undeserving of anyones business!
please go somewhere else.
my father came in today (after work, and humbly dressed).
he inquired about a nissan leaf.
the sales rep (who gave my father a fake name)
literally laughed in his face.
he judged my father based on his appearance. big mistake.
called to complain to the lame ass manager– jason.
no help at all. he laughed as well, and asked if my father wanted to come back.
please do not support this racist business.
next stop. .. bbb
*****i’m assuming nissan gives a lot of $$$ to help because all the real reviews are hidden on the bottom under ‘unrecommended reviews****

The new car experience was okay, but the service department is terrible. Why do I keep going back there when Boardwalk is always reliable. We took our nissan leaf that we bought new at this dealership and had a sassy and unhelpfuil service writer who has one goal. GET PAID. Not help us out, try to use our extended warranty for an issue which BTW the car is only a few months out of the full warranty.
i will never EVER EVER go to his place again, I promise. For new car purchsae they were fine although I found their sales rep lied to us about several things in our maintence package we bought, but I know one thing, Boardwalk service wriers will try to help us get things fixed and covered.
While going to other dealerships they are always very quick to make sure that you were happy, Serramote doesn’t seem to care one bit.

Top notch crew at Nissan Serramonte!!!
Just recently purchased the Nissan Armada Platinum, and my family and I are head over heels over it!!!
Everyone that we dealt with were very responsive to our needs,
starting with Ray Abad. Ray greeted us with a huge smile, patiently listened to us
about our situation and our wants and needs. Not only did he not play games, he was honest, thorough, super friendly, and not only did he take the stress out if buying a vehicle, but actually made it an enjoyable experience for my family. Ray also mentioned that «we dont just sale cars, we make miracles too». We also worked with Dennis Dul and the General Manager John, whom are very friendly and nice to deal with.
All I can say is that we had an overall great experience at Nissan.
DEFINITELY RECOMMENDING TO ALL FAMILY AND FRIENDS!!!

They didn’t even great me when I arrived. When I asked to test a car, they got all confused getting me the exact model to drive. I ended doing a test drive with this old guy, who didn’t talk to me at all, and every time I asked a question, he said to go to the website. Lame. He also didn’t let me take the car on the highway, and the only time he really talked to me was when he told me where to turn. The test drive only last 5 minutes, and then he just walked away. I asked for his card just in case, and that was it. No passion, no follow up, no questions. I mean there is one thing to be said about not being overly aggressive, then there is another thing to be passive. I am certainly not going to drop over $ 35k on a vehicle if this is the service and car I get. Nissan’s in my opinion are not impressive cars, but this dealership takes the lack of that to a whole new level. No wonder this place has a crappy star rating. You want a Nissan, it’s the Bay Area, it’s a big area, there are several other dealership, go there.
Peace, Unilocaler friends.

We bought nissan frontier last week then with the help of Dennis Dul we got the best deal and he was very friendly and told every details of the cars. Their manager David Tran give us very good deal about the price and the monthly payment.
Just look for Dennis Dul if your looking for a new car coz he will give you the best option for buying cars