Eagle Auto Rental & Sales

Unfortunately I had to use their tow service twice in 7 days as my car had an intermittent problem that the repair shop (not eagle auto) was having trouble diagnosing as after sitting overnight it started and ran fine. Eagle Auto was dispatched by my insurance company the first time and it was a Saturday evening and I was stranded in Auburn and they are close to 20 miles away. However they showed up within the estimated window of time and the driver actually apologized for not coming sooner he was very helpful, friendly and personable and towed my vehicle where it needed to go. The next time, again on a Saturday evening the first company dispatched was a local company and when the driver showed up he was unbelievably rude and when he saw that it wasn’t just a dead battery he told me it must be flooded and simply left. Eagle auto was then dispatched and the experience was the polar opposite. Although a different driver this time, he was also vey polite courteous and friendly. I had him tow the vehicle home and when we got there he took the time and effort to unload my car right into my garage and then even offered to help push it by hand in further. This is customer service that is very rarely seen and I was impressed to the point where if I am ever in the market for a used car I will check their inventory first

This place is an utter joke. Do NOT buy a car from this place. I won’t even take my vehicle here for the free oil changes that I got with the purchase of my vehicle. I bought a minivan recently (5 months ago) and many cosmetic things went wrong and are still going wrong (glove box door broken, sliding door lock, drivers door lining came loose, etc. The ABS light went on and I was told it was only a sensor, only to find out 2 months later it was a bad wheel bearing that «was no big deal.» It in fact is a big deal. The wheel could seize up while I am doing 65 down 690 and cause a terrible accident. After a long arguement and stressful many calls which they ignored me and left me on hold for 20 minutes or longer, they changed this wheel bearing at their cost which was great… until the other front wheel bearing went and they would do nothing about it. They insist that one can have nothing to do with the other going bad, which is untrue. I drove around on the first bad one long enough that it caused strain on the other one. Trust me it got very bad in the time that I argued with them. They sell you a car with a warantee that gives you this warm fuzzy feeling unless something goes wrong. Now I know why they need a parts warantee for their vehicles. I was told «How long do you think we should cover a car that had 90 000 miles on it when you bought it?» The manager basically wanted to talk to me to get me to feel all warm and fuzzy about the fact that he was going to do nothing. Not even meet me half way. Its funny that the only major thing to go wrong was the one thing that is not covered on my warantee because my car had over 80 000 miles on it when I bought it. They can’t diagnose problems with a vehicle. The real kicker is thatI thought someone backed into me and caused damage to my back hatch. It turns out that it was just a bad patching job someone did to cover up a previous accident and painted over. The plaster that they put on it just crumbled. The previous wreckage wasn’t popped out and fixed just covered over and busted from slamming the back hatch. Now I will be suing.

Don’t use this garage for repairs.
I knew before I dropped off my car exactly what was wrong. He took 2 days to diagnose the problem and now I am on day 4 of waiting for a part my regular mechanic would have had the same day.
Never again.