Enterprise Rent-A-Car

I reserved a car and when I arrived I was told I needed to provide a utility bill with a zero balance. I provided this information to the person at the location and was then told because I had an out of state drivers license I could not rent the car without a major credit card. I provided the major credit card and it still took forever to get the car. The phone lines never work. I called to extend the rental and the phone rang to a fax line and then hung me up. I was not close enough to the location where I picked the car up to return it the day it was due and did not want it to be reported missing. So, I called the 1 – 800 number for enterprise and was told I could drop the car off at another location because they were unable to reach this location as well due to the phone line issues. They also told me they would send a note to the office asking them to call me. This location never called me back for three days and when they did I was told they were charging me $ 150.00 for dropping the car off at another location without permission although they were unavailable to be reached. I called the 1 – 800 # back and they told me that they could see the notes in the system where this location was having phone line issues and customer service submitted a request for them to call me. I asked for a manager phone call back 4 days ago and have yet to receive a call back. Please drive somewhere else to rent a car if you have to. The trouble and unprofessional behavior of this office is not worth it. Spend your money elsewhere. I would give less than a 1 if it was possible.

Reserved a car. When I got there, was told I needed a utility bill with a zero balance in order to use a debit card. I’ve rented from Enterprise all over the country and this is the first time I’ve ever had to do this. I live 15 miles from the location and had no way of going home to get one. I eventually got a receipt from Entergy on my smart phone. Then had to e-​mail it to the branch while I was standing there. Renting a car I had previously reserved took 1.5 hours.
Okay, the young lady in charge tried her best to give good customer service, hence the 2 stars. But– The car was dirty. Not washed or cleaned out. it was hosed down. But there were candy wrappers and trash under the seats. I went to a coin op car wash and vacuumed it out myself.
Oh, and after ordering the full insurance coverage, my estimated bill DOUBLED. No mention was made of how much it would cost until I returned the car. A day early.
I like Enterprise by and large, but as this is the only rental vehicle location within a 30 mile radius. I’m stuck.

I really don’t know what is wrong with this place! Made a reservation on Tuesday, called back Wednesday to make sure everything was in place to pick up the car on Friday. We are leaving town Monday and they aren’t open on weekends so had to get it Friday. Anyway, made a call Friday morning to see what time we could pick it up and immediately started to get the run around. They didn’t know, we would have to call back. Long story short (too late, I know) we called on and off all day. They close at 530 PM so about 445 we were told they didn’t have a car for us and they guessed they over-​booked! What? We were scrambling to find another rental car place on a Friday afternoon at ten till five! Come on, it is Spring Break and everyone is booked. Apparently they know how to take the reservation, but they don’t know how to hold the reservation and isn’t that the most important part of the reservation? (Seinfeld reference there). My husband is the one who did all the calling and I wasn’t satisfied with the answers he got. So I decided to call. I am a stone cold b**** and he is too nice. I honestly was calling to go off. I wanted answers. I called gave them the name (this was about 5:15) and lo and behold they just got a car in for us! HMMMM wonder if they were going to call my husband and let him know that? I told the girl there was no way I could get to Senatobia by their closing time and after being put on hold she finally said «It’s ok we will be here.» Well I should say so, after giving us bulls*** all day. We arrived at 545 and they were there and the car was ready. I was honestly surprised. I guess I will have to do all the talking from now on. Sometimes honey doesn’t work, you need vinegar!

Great team and fantastic manager! I love this location. They are always friendly and helpful.