Selma Auto Mall

Customer service and friendliness is top notch, but I feel like the service takes too long. Other people seem to be in and out rather quickly. Maybe my cars problems are complicated. They have a fairly comfortable waiting room with many chairs, a large TV, free cookies and free coffee.

I didn’t read the reviews before I came here and a cousin of mine bought her car here and said it was a good experience but ours was just OK. We had inquired about a car and went in and it was fine up until we talked about prices, they didn’t take our word for what price we wanted and kept saying to not focus on the price but monthly payments. And then we left stating it wasn’t what we anticipated and they proceeded to call me and let me know they sold the car for the price I wasn’t willing to pay, did they want a round of applause? I thought that was very unprofessional. You should say sorry that car didn’t work out but we have more of the same kind if you are still interested… The statements and remarks you make towards your customers are very important when you are a sales person.

Selma Crysler/​dodge Flat out lied to us. We found a vehicle on their website that we were interested in and submitted an online request to see it. We received a phone call the next day, let them know we’d be by in a few hours to see it and wanted to double check it was really on the lot because we were traveling from Clovis. She assured us it was on the lot and we were on our way. We arrived as promised and the salesman approached us «you guys are early!». We were made to wait in the lobby for 20 mins while the «internet» gal was on a phone call, only to have her come out and tell us the salesman would help us as «she just hides in the back». The salesman then proceeds to tell us the vehicle we wanted to see was in fact, NOT on the lot, in fact, they sold it A WEEK AGO. «But, we have an even BETTER one for you to see. It’s newer and only $ 7k MORE. really?
I asked why they didn’t actually check the lot and his excuse was «well, she can only see what’s on the computer and it said it was still here». I explained the lot was mere steps outside the door and someone could have made a visual check — or, you know, updated the inventory when it was sold A WEEK AGO. «Well, we get like 50 phone calls a day…» I’m sorry, I saw at least three people sitting or standing around looking very bored. I don’t buy it. It’s also your job to give accurate info.
They knowingly lied to us about the vehicle we wanted to see so they could get us to drive 35 mins only to find out they used the ol’ bait n switch on us. You really thought we’d spend a dime with you, let alone an extra $ 7k. SWINDLED!!!
UPDATE: I can’t figure out how to reply to the company’s response so I’m leaving it here.
There was no mistake with the vehicle. We found a vehicle online and submitted a request to see it. We didn’t describe the vehicle, the submission form is attached to that page. The stock # and the VIN # are sent automatically with the submission form. And we were called the next day by someone who was chatting with us about that specific vehicle. Even read us the Carfax. I’m sorry, but facts are facts. I understand you want to save face, especially on a forum like Unilocal,but you and I both know what really happened. Tactics like this may work for some, but not for us and lost you a customer Indefinitely. We spent our money at Michael Toyota. Have a good one!

Free train rides for my kids free of charge weather I buy or not? AWESOME! Our kids love it here. Thanks for showing us the mini vans in stock too.

I will never spend any money here. This place is a JOKE! I called because their website said they had the vehicle I was looking for. I spoke with dave cox and he said «yes we have it come on in» So I drove from Fresno and when I got there he said «I was on lunch and it must have sold while I was out» What a waste of my time! So he tries to sell me a more expensive one. HA! Yeah right! Not falling for that trick. DO NOT do business with this place.

Love this place !!! Many thanks for many years of service! Trenton, Angel, Jesse, Toni and of course Chris Miller your all the BEST! Gave me a great deal on my CRV and we love it! Keep up the great work !!

Shady. Vulture type salesmen. Took them a month to pay my trade in. Told me to schedule a free detailing on the car purchased, but hung up the phone when my wife called and never replied back. Fit the stereotypes of shady car dealership. I understand people need to eat but try giving better service-​I wouldn’t mind paying for it.

We tried to do business with Selma Auto Mall but they’re the worst of them all. When you hear about sleezy dealerships, these guys take the cake and add to the stereotype. They are masters at doing the switcheroo, telling you over the phone one thing only to change it once you get there, banking and hoping that the customer will either not notice it, or will overlook the contract they are signing.
Over the phone they gave us a quote that we agreed was good enough to come in. Everything was fine with assurances left and right that all that was needed was to come in and sign the deal. The deal agreed to on the phone was for 6 years, but come to find out at the VERY END of the visit about to sign the contract, that they had put it down for 7 years. Sleezy!!! «Oh, how did that happen? What happened?» After getting the higher up, he said take that or leave it, we’ve done all this work already. Uh, no, that’s not how it works!
Throughout the whole ordeal they try everything, from sharks approaching you as soon as you park the car, to even asking for pity for «all the work already put in» so just take this final deal and sign the contract. STAY AS FAR AWAY FROM SELMA AUTO MALL AS POSSIBLE. It’s possible that there MIGHT be honest salesmen out there, but chances are more often than not, that you will not get one. The lot is full of sleezeballs.
After getting treated like that we ended up going to a rival dealership in Fresno and walked away with guess what, a brand new car. Why? Because they were honest from the get go and not sleezeballs out to try and get the better of people or have people sign contracts without reading them… These guys are lucky they don’t get turned into the Better Business Bureau. If I sit down and think about it some more and have time I just might give the BBB a call for an investigation into Selma Auto Mall.

After 37 minutes on the phone with the customer service lady wanting to know how my experience was, I was told it would get passed on to the owner and general manager and I would be called back… still waiting. I’m kind of hoping they call me out so I can go down there, show them the paid invoice and then shove it up there ass

They bent over backwards to get me a vehicle that fit my needs and fit my budget. I’ve had nothing but positive experiences at the Selma Auto Mall and refer all my family/​friends.

I’ve been to Selma Auto Mall many times with friends as they have shopped for their own cars and have never been very impressed with the salesmen. When it came time to shop for myself I went to the Auto Mall because they seemed always willing to give you a test drive and look at the cars. That’s all I went there for. I made that perfectly clear to the salesmen that walked up to help me. He was nice and friendly and kept the conversation light at first. As soon as we got in the car for the test drive I was grilled on what car I drove, what year it was, how many miles were on it, and whatever else he needed to know. He then proceeded to ask me what I could afford and such. I felt that he was being very pushy and I didn’t feel valued as a customer. I felt like I was a dollar sign for him and only represented money. Not how I wanted to feel when I plan on buying a car eventually. When the test drive was over I asked him what payments would be a month on the car I test drove because I didn’t have any idea. I had also tried to get out of him how much the car cost because the price was not listed, but he kept avoiding the question and instead tried to talk the car up by telling me it was turbo charged and such. All I wanted was the price of the car. So we get into a room and he starts asking for my information which gets very personal. They ask for your ss#, address, phone number, and where you’re correctly employed. Then after you’ve sat for 45 minutes you have to sign three different papers apparently just «verifying» that all the information you gave was correct. Now this is where you KINDA talk numbers. All I wanted was a rough estimate of a monthly payment for a car that cost $ 12,999 (I finally got the price out of them) I don’t know how they came up with $ 350, but I was floored because I told them I didn’t want to go over $ 200/​month and I was going to put down $ 2000. The $ 200 didn’t sound unreasonable to me, but they told me that was not possible. My friend just bought a brand new 2013 2lt Cruze and is currently paying $ 350 a month and the car I test drove didn’t have half of what her car has. 2009, cloth seats, no sunroof, high miles = $ 350? 2013, leather seats, sunroof, no miles = $ 350. Something was not right. Now I know interest rate and credit scores play a part in the monthly payment, but I have my credit score and I know it would make my payments better than $ 350/​month. Overall I felt they were not being honest or up front. I felt they were going in circles and not being helpful. I don’t see how people ever buy cars from them. I went to another dealer and was out in 10 minutes with a monthly payment of $ 220 and I didn’t have to give them all my personal information. Don’t waste your time in going to the auto mall. You’ll be going in circles.

Stay Away Don’t waste your time or money. General Manager rude. I can see why all these bad reviews are here. I go online to traders a web site that takes info on your car and gives the amount they will give to you at a Car lot it’s a written voucher. i just entered the vin number it gave me the amount I didn’t add anything. Before I leave home I call to confirm that the voucher is accurate at Selma auto mall. They said sure bring your car and voucher in it should only take 20 mins. Well I get there and had to wait on the general manager. Of course when they fine out your not there to buy a car no one cares that you even exist. 10 guys standing around doing the same thing I’m doing nothing. So about an hour goes by and I go find the general manager bc he was no where to be found after telling me he would be with me in a few mins. So they take the voucher and they might as well threw it in the trash. It meant nothing to them. He appraised my car and I was told that the car was only in fair condition and would probably need an oil change so the amount changed by almost 1500 dollars. Funny I had just changed the oil and had the receipt. My car was almost brand new still had the warranty on it and a little over 30,000 miles on it. So you tell me how could they give it a fair when and if anything was wrong they could have repaired for free. Although nothing was wrong. Funny thing was they only included about 5 things on the car that it was equipped with. They left out all the blue tooth feature hearted and air conditioning seats and on and on. They were truly out to steal my car. I drove on 20 more mins to a dealer in Fresno that honored the voucher and said my car was in excellent condition and I was done in 30 mins. I will never ever do business with Selma auto mall and if your smart you will stay away from that place. This wasn’t the first time I had issues with this place but it will definitely be the last. If I can stop at least 10 people from buying a car there maybe it would make the arrogant general manager get a better outlook on who keeps him in a job.

I came in saying i wanted to test drive only. I got Fine, friendly customer service on the test drive, but when I said I wasn’t ready to commit and just wanted to take some information home with me, the hard sell started and would not relent. Honestly people if it’s such a good deal you’re offering me, whats the harm in letting me go home and digest the information? Don’t sales ppl know that that hard sell is sleazy and a turnoff? If I had received more respectful customer service I might have actually made a purchase that day or soon thereafter, but now I want to avoid these guys and shop elsewhere.

Reading the other reviews I’d have to go against them and say my experience wasn’t the worst, or the best, it was just fine actually. I went to test drive and that was it. Unlike the other reviewers all 3 sales reps that I dealt with were able to locate the car keys in about 30 seconds lol.
I began with Kia at the Auto Mall. At first it was annoying there was no one in site. So I went inside and stood around for 3 – 4 minutes and just as I was literally about to yell (to hear my own echo) if anyone was there, the manager came in to greet me. I told him I was in the market and only wanted to test drive. However, he kept wanting to ask me about financing and trade-​ins which was annoying. I just kept saying, «Umm I just want to test drive, I’ll worry about money and gadgets once I find the car I like.» After that he sent me to Dan Arthur, an older salesman who came on the test drive with me. Test drive was fine but once we got back I asked for his card and told him thanks and that was all I wanted to see from Kia. However, my buddy Dan had other ideas and showed me other cars around the lot that I had little interest in. ugh! Then I said I wanted to drive a Mazda and asked if he could help me or if I needed to go to that section of cars. I know the Selma Auto Mall is all one business but they have their make/​model sections and I wasn’t sure. He told me I’d have to see another sales rep for mazda, so I did.
Next I went down a few cars to test drive a Chevy and Mazda. The guy who helped me was named Tony Moreno (yes I have all their names because I have 3 business cards lol). As soon as he saw me walking around the lot he came right up to me asked what I needed. which was hard to do because they have music playing over loud speakers EXTREMELY LOUD! I literally had to yell to the guy. maybe turn it down a few notches guys. Weird I didn’t really hear the music at the Kia section but once I hit Chevy, the music was louuuud! Anyways I told Tony what I was there for and he didn’t even ask for my ID and he already had the keys in his pocket. So in less than a minute I was sitting in the car and drove around the Chevy. After that I took his business card and because of what Dan told me about seeing a different salesmen I just figured I’d have to see a different one for Mazda as well. So I went inside and stood around with no one in sight but a little girl eating McDonalds behind the counter staring while chewing with her mouth wide open. So I walked outside because I saw 4 salesmen just standing there. One (who I’m guessing was the boss) welcomed me and asked what I needed and I said I wanted to test drive a Mazda. Then he told one of the 3 salesmen to assist me. Well, one of the salesmen just walked away and the other two looked at me and asked, «Didn’t Tony just help you?» and because Tony was with another person at the moment, I thought that’s whom they were referencing. So I said, «No he was with someone else right now, I was with him maybe 5 minutes ago so I’m waiting to be helped for the Mazda» and one of the jerk offs with a thick mexican accent says, «THAT’S TONY (and pointed) he was JUST with you» like I’m a retard it was EXTREMELY disrespectful He talked to me like I was a little child. So being the smart ass I am I rolled my eyes and said in a mexican accent, «can you esssplain… porque how I can get help to drive that car» as I pointed to the Mazda. Then I saw Tony coming my way and I literally called the guy an asshole fucker (rightfully so because that’s exactly what that pos was to me) for being SO rude to me and walked away. Anyways, Tony helped me right away and within a minute I was sitting in the car. I don’t know how he just had the keys on him already but I didn’t mind I was ready to test drive & leave. After we were done Tony just said, no pressure but how much did you want your car for that you didn’t want to trade in? I told him maybe 3500 – 4000 bucks and he said well if you can’t sell it on your own bring it in and we’ll try to match 3500 for you and if you don’t like our price you can keep trying to sell it yourself until your happy but I assure you i’ll do what i can for you. which I thought was really cool.
Next we drove down to the hyundai section which is a few stop lights away, why they have the auto mall so spread out is strange but there are a ton of cars so it’s understandable. I was helped by K.C. Kirkland whom I was told was a new salesmen. He was very nice, not pushy, and took me on two test drives.
I’d say my experience was fine, nothing amazing, but nothing that was oh my fucking god unbearable. Aside from the fact that they have some hispanic salesman prick working for chevy/​mazda who gave me a rude attitude for no reason when I wasn’t even talking to him. Even with that little annoyance I still had a decent time there.
the prices are a little high so i’m going to shop around. i recommend checking it out yourself than following the other reviews!

I went to Selma auto mall with the intention of buying a car, but the anticipation and high hopes clearly was on my mind was interupted by the poor inexperienced and without a doubt poor sales service reps !! While talking with the sales rep (clearly inexperienced) I asked to test drive the car that actually bought from another dealer later that day he stated «I can’t find the key» now WTF!, am I suppose to say to that? Public please stay clear from this place, in no way is your car buying experience gonna be pleasant in this wack place!

Went to look at a car there and the salesman says they can’t find the keys. Ahhhh HELLO are they even in the sales business? It all worked out better for me though. I went to CarMaxx and actually test drove and bought the same car. Their loss!!!