Aubrey Alexander Toyota

Excellent dealership on all points. Good new vehicle prices, honorable sales staff, and excellent service department. Major loyalty to regular customers.

Their service department is excruciatingly slow. 3 hours to replace a headlight and run inspection, WITH an appointment? Note that this was replacing the replacement light they had put in several months ago that was out already. In an older Prius, this is a more than $ 300 operation because they made the headlight unit so difficult to access. To their credit, they did not charge me the second time, but sitting in their waiting room for three hours felt like a form of payment.

Want to see a specific car from their Chevy lot in Muncy, PA they brought it down and even showed me other vehicles at the same price with similar features. They didn’t push me into anything every bit of the car buying process at Aubery Alexander was easy as pie. They even give you free oil changes, car washes, and service pick up for the life of the car. They even gave me new windshield wiper blades when I asked while buy the car and matched the gas in the tank to the car I was trading in. Over all fantastic car lot or at least the best one I’ve been too so far.

December 5 2011 we purchased a 2012 Tundra from Aubrey. After we got it home we noticed the temperature blower fan chirped on low to medium speeds. We took it to Aubrey they could not hear it, after a second trip they did hear the chirp and told us they needed to replace the heat exchange unit. It was a two day job and the dash had to be removed. I told them to go ahead but I was concerned about rattles or noises that may occur when reinstalling the dash. I was told that would not be an issue. Unfortunately there was a squeak, that resulted from the reinstall, that after three trips still exists. The service manager asked if we would be willing to exchange the truck. I told him we would so he had our salesperson call. Mike found a truck and told me we could do the trade with an additional $ 4100.00. I told him I thought that was high as our truck only has 2600 miles and this was not our fault. He actually told me our truck was used, that our mechanical issue was not their problem and we would need to talk to an area manager. The area manager is requesting a field specialist look at our truck. We live in State College which is a 90 minute drive. We were told this person is not available until May 30. We have had enough of Toyota and Aubrey. While the service people have been polite, the length of time to resolve this issue and response from sales has led us to never buy from Aubrey again.

Best dealer in the area by far! Everyone always says how fun they are to work with and how they always go the extra mile, well its true!!! I wish everyone did business like Aubrey Alexander Toyota does!