Superior Rooter and Plumbing

If I could pick 0 stars I would. In my experience, plumbing issues are usually an EMERGENCY! I was assigned to this company through my home owner’s insurance. The master bathroom toilet was running and the valve to shut the water off broke also. I waited the requested 24 hours after submitting the work request and heard nothing from Superior Rooter. When I call them, the lazy/​unfriendly female put me on hold twice while trying to look up my work order. When she finally returned to the phone I was informed it would be 2 more days before they could even come out. This is not good customer relations. They should have called me once they received the work order and told me the status, that way, I could have called the warranty people back and made other arrangements (which I had to do anyway). Now my toilet has been running for 2 days. The company I was subsequently assigned to has excellent service and called me within 10 minutes of receiving my work order and will be out today!!! I would not recommend Superior Rooter to anyone.

I had my water heater replaced through my home warranty shortly after I moved into my house. It took about a little over a week to even get them to come out but we weren’t in dire straights. There were two guys that showed up, one who sat on a bucket and told another guy what to do the entire day. They showed up a few hours late and spent several hours at the house replacing the tank. They replaced the water heater and left a ton of sediment piled in our grass near the front door.
Now almost a year later the cold water intake pipe is leaking and there is no warranty for that work. I get it and I can’t fault them for that but I called on a Sunday and they refused to send anyone out. On Monday i got in touch with them and they said they would charge 200 for just coming out. So much for being on call for the weekend and not charging for trip fees and what not.

Our second bathroom was backed up and after a disastrous experience with RotoRooter we called this company to fix the problem. The techs showed up on time and were friendly and efficient — they solved the blockage without any issues whatsoever. It’s great to find plumbers who know what they’re doing and I’d have no hesitation in using them again for any future plumbing issues.

Superior rooter is awesome. They are so prompt to rewspond and committed to excellence, it’s refreshing. We had a water leak and they arrived within an hour and found the leak and repaired it. They did a thourough job of testing after the leak to make sure water pressure was right. They gave me a fair price, spoke to my insurance adjuster and really alleviated all fears I had about the issue. What a greta bunch of guys!