Explore USA RV Supercenter

I saw an add on the San Antonio Craigslist for a 22 foot bay boat for sale. I called the number and got Kevin the sales manager on the phone. He told me the boat had a 2012 Suzuki 140 hp outboard in perfect condition. He described the boat to me as in incredible condition. I live in Oregon, so I asked hem to take pictures of everything, especially anything that would be of concern. After viewing the pictures of the boat and being told the motor was a 2012, I decided to pay for a boat survey. This survey cost $ 550.00. When I got the close up survey pictures of the motor cover, it showed that it was damaged and had a very poor repaint job done. It also showed the motor to be a 2008 and not a 2012 motor like I was told. There was also a picture sent to me by the surveyor of the battery compartment and bilge area that were in very bad shape. Kevin never sent me a picture of either of these problem areas nor did he tell me about them. Had I been told and shown the condition and true year model of the boat motor I would not have paid $ 550.00 for a survey.
I left a message for Kevin to discuss the situation. He left me a text saying not to leave him any messages. I then called the dealership to voice my concerns with the general manager. Ben Notgrass answered my call. He listened briefly to my complaint. He then raised his voice and started to give me a bunch of BS. I asked him, please not to raise his voice, two times. He then hung up on me.
Please be very careful of this dealership. They are not to be trusted and are very rude. I am out $ 550.00 and never even got a simple apology. WOW! What bad service!

In September 2015, my parents traded in their Heartland RV for a 2015 Heartland Big Horn 5^th wheel. This is their third time purchasing a 5^th wheel from Explore USA so they know the routine. After making the final purchase, my parents had to wait TWO WEEKS for Explore USA to get the RV ready. They never had to do that in the past. When they went to pick it up, the Dyson vacuum cleaner that came with the RV was missing (it was there when they picked it out and finalized their purchase two weeks earlier). The service department basically had to poach one from another unit.
Shortly after picking up the RV, one of the A/​Cs went out. It took several trips to Seguin and several hundred of their own dollars (that has yet to be reimbursed) before Explore USA gave in and just replaced the entire unit. A brand new RV should not have any issues, especially with the A/​C. At one point when my parents went to the service department to check the status of their RV, no one was working on it yet the door was unlocked with my parents belongings inside. Not cool. Speaking of cool, I believe my parents made four or five trips before the A/​C was finally replaced.
During one of their many trips to the service department in Seguin (most of this lemon’s mileage comes from trips to Seguin for service), it was also discovered that a gas line was rusted.
Another issue my father discovered was with the underside. Also rusted. Imagine that.
More recently, my father was doing something underneath and noticed a water tank was falling through the floor and the only thing holding it in place was the spare tire. You can’t make this stuff up, people!
While at Explore USA and standing next to the RV talking about the water tank condition, one of the service people noticed a shock was incorrectly installed. Brilliant! How comforting to know my parents will be traveling with this lemon on wheels.
Now my parents are taking a chance to see if they can actually enjoy this lemon on the road. Again, this thing has gotten more mileage from trips for service than for leisure. They are on their way to visit me in Virginia. While on the road, they have now discovered some sort of power issue. They contacted Heartland who gave my father some suggestions for when they pull over again on the road. We’ll see how that goes. It doesn’t really matter because there have already been way too many other issues, even if this is a minor fix.
Sorry for not using the most technical terms for some of these issues as I am not familiar with RVs and this is based on multiple discussions with my parents. Although this should ultimately be on the hands of Heartland, what was Explore USA doing during that two week period before my parents could pick up their purchase? They obviously weren’t vacuuming it out since the Dyson grew legs and walked off before they picked up their new purchase. Also, why on earth did they sell this piece of crap lemon to my parents? How did they NOT inspect the underside and see rust, etc. This vehicle is too new for my parents to be dealing with this nightmare. Explore USA should have offered something of equal value to my parents rather than take advantage of them and give them the runaround on multiple occasions. Shame on Explore USA for the way they are treating my parents. This was a very expensive purchase that my parents have not even been able to enjoy and possibly might not ever enjoy because there seems to be one problem after another.

Bought a trailer from these folks a couple of months ago. Had great sales service from Joseph and we’re totally impressed by the fact that every time we walk in the door, someone asks us if we’ve been helped.
They got the trailer to us when they said they would and were willing to work with us on price. Overall a great buying experience.
As for service, we need a couple of things to be repaired. We made an appointment and showed up on time and expect the trailer back soon.
No complaints at all.

we bought our 2015 Redwood 38RE RV in July. the arguing location did not have the one we were looking for, but they did have it in Dallas. Ty Harrelson, our sales guy, said he would request that Dallas transport it to Seguin. It made it a couple days later, we went to look and were sold!
We purchased the RV, and left, as they said it would be 5days before we could take it so they could «get it ready». we went to pick it up, moved all our stuff from the trade in to the new and drove it off the lot.
October was the first time we stayed in the trailer, and have been pretty disappointed so far.
one of the brackets on one of the slides is bent (we are assuming in transit, since it was fine until now), so we can’t close the bedroom door all the way, and the shower was leaking (assume this is also due to the bent bracket), but hubby caulked enough to stop the leak.
today has been a little chilly, so we tried to turn on the gas heater, but that isn’t working. went online and tried the tricks recommended (turn on and off 4 – 5 times to prime igniter, turn on stove to clear lines), but nothing.
I can understand the bracket not being caught before we drove the RV off the lot, but the heater not working is unacceptable.
I thought part of the «getting the trailer ready» would be to test all the systems. I guess that was not the case here. we will try calling the roadside assistance number tomorrow, hopefully a mobile unit will be able to come repair, as we can’t bring the RV back to the shop to wait for it to be fixed.

Ben the GM went above and beyond to get us our trailer. We ran into issues with our own brake assist, he took the time to call around to find us another part. He and his staff also stayed with us after hours to make sure we left with our trailer without having to wait any longer. One happy family :)

We bought a brand new 2013 crossroads and it started falling apart and having electrical problems from the start! Had to replace the inverter and it was still popping outlets and it was separating from the seams. We traded it in which lost about 5 grand by doing that. Then drove off with our big horn. Paid 57k for it and decided 3 months later we wanted to go smaller. Presented it to Ben (DM) and he said I will give you 30K but nomore even though he knew what we have gone through with their trailers. I told him that was a rip off and I could get more on CL. He said put it on for 30 days and I promise you will be bringing it in. I said we will see. He said ok, see you in a month sarcasticly! I listed it on CL and sold it within 2 weeks for what I was asking for. Then I took my money to Crestview in shertz and got a Jayco. I was treated with so much respect at Crestview and they are VERY easy to work with. I will never shop at Explore again! I highly recommend CRESTVIEW and talk to ED :) tell him I sent you :)