VOM FASS

My cousin from out of town is a cognac drinker and recalling from my previous excellent experience I’ve had at Vom Fass I decided to bring her in this past Sunday afternoon while we were in town.
There were two ladies working and many people walking in and out. The last time I was in this shop I had purchased a 375ml of the cognac xo and a 200ml of the absinthe. I don’t recall the salesperson working my first visit but he was very friendly and knowledgable.
Our recent visit was not the same as I was hoping. We went in hoping to sample a few selections and wanting to purchase a bottle of cognac but ended up leaving empty handed.
The sales lady looked very judgmental as if we weren’t going to buy anything because she serviced a couple quite older than us who did end up leaving without purchase and we had to go up to her to ask to sample the cognac. She never approached us or ask if we wanted to sample anything. I can tell my cousin wanted to sample a couple of the selections they had since they all sounded so appealing such as the fruit punch liquor and the coconut liquor but we felt uncomfortable asking.
We decided to leave and purchase our liquor elsewhere. I wish we had the same service I did when I first visited this shop!

Potentially a very nice place to shop, but, horrible customer service. I have visited this store on two occasions and have been ignored both times. The first time the store was empty. The second time there was only one other couple in the shop. I would have been satisfied to wait for service if someone had the courtesy to acknowledge me with a smile or «be with you in a moment». I walked in front of a salesperson and was completely ignored. Great place to window shop but spend your money elsewhere.

Excellent selection of liquor, however, the worst customer service imaginable. Nobody asks you if you need help. There is one employee at the cash register and another giving out samples in a packed store. By «giving out samples» I mean reluctantly handing them over and guarding them like a certain hobbit guarding a particular piece of jewelry.
You are not allowed to grab your samples, totally understandable. I asked the employee about the difference between two liquors and you would have thought that I asked the dumbest question by her expression. There were people asking for samples and the employee’s attitude was incredibly rude.
It crossed my mind that perhaps this is a strategy to discourage customers from asking for so many samples, but if anyone is going to pay the pretty penny listed on those price tags, a little attention and positive attitude would be helpful.
Like I said, they have a unique selection, so this issue is certainly unfortunate.

Delicious and unusual. They’ll assist you with tasting any of their products and have a wide variety ranging from blood orange and limoncello to variations on liquor like whiskey and absinthe. Bought the sweet but tart limoncello; should have bought two since it was finished the same day.

This place is terrible. My husband and I walked in on Friday night, there was only one other couple in the store. We weren’t even greeted. When I saw they also had specialty liquors, I was very intrigued. My husband and dad love whiskey and I mentioned it would be great for my husband to pick one for my dad as a Christmas present. The lady that was helping the other couple didn’t even budge. The other man that was working in the store squeezed right in front of us to put new tasting glasses in the basket. Not a word to us at all. I said! «Oh look, Hun, I’ve been looking for a good spicy vodka, I bet this is good» nothing. I still walked around for another 5 – 10 min and completely ignored. I don’t know if they assumed we wouldn’t buy anything because we were young, if they didn’t want to help us because we spoke some Spanish in the store… Whatever it was, they convinced me to never go back. TERRIBLE CUSTOMER SERVICE!!! I did give them 1 star because they had a very organized store with very nice displays.

Great store. Great concept. Superb customer service. The store manager, Hank, is very knowledgeable about their wide assortment of products and goes to great lengths to ensure customer satisfaction. This will definitely be my «Go To» store anytime I am in the Sedona area!

What caught my interest was the outside advertisement of Calamansi oil. In my culture we use that tiny lemon like fruit a lot in our foods. Walked in and it looks like a chemistry lab for adults. Awesomeness! I didn’t catch the nice ladies name that assisted me. I was curious about it all. Infused oils, variety of vinegars. A pyramid of whisky in barrels and a separate room for liquor. The nice lady shared its a German company. She handed me a tiny ceramic spoon with a sample of some exquisite vinegar and I let out a loud «Oh my gawd that’s yum!» I asked to try the Blueberry and she mixed it with something else and all I could think of was, «Dang! This would be fantabulous on artisan bread.»
I move on to the liquor room and I meet Hank & Ellen! I spot a very unique liquor that most of my peers have no idea about and Hank & Ellen share in the joke because they are well informed about this prized bottle. I’m smiling ear to ear that they have it and know the process on how to drink it. This is a very fun shop. Go in here and get cultured. Expand and boost your culinary pallete. Wonderful flavors await at this highly unique shop. Thanks Germany for putting a shop in the village full of art galleries and romantic architecture. There are gift bottles that stack on top of each other and the bottles are reusable. Finish a bottle, clean, return and refill. Lovely shop that was a delightful Sedona experience with a German twist.

I liked the idea of it and they had a large variety of liquors and olive oils that I enjoyed. What I did not enjoy is how rude hank was. I walked in asked to sample the various drinks he gave me glass and walked away helping others which I understand but he never came back to see if I needed help. I then just handed my spouse the glass so she could try a little then he came over and said we couldn’t sample on our own. Which ok than why couldn’t he help me so I wasn’t on my own. He than took my glass ignored me and when I tried to get further help still ignored me, I was unable to sample any further drinks. I only had sampled 3. I bought one thing I really liked but if I had better help I would have bought more. He was very rude. If the customer service was better I would go back.

This was my very first time at Vom Fass! This place is amazing… Hank walked us through the whole store and explained all the drinks offered, what they were made from, how to mix them for drinks etc. We taste tested and Hank was a great form of entertainment. I tried a few oils and vinegars to start off my new diet ! Very cool place and super nice/​knowledgeable staff! I will come back! I recommend the grapefruit vodka & pumpkinseed oil with apple vinegar! !! Keep up the great skills Hank!!! Your newest favorite customer Tifiny!!! :)

Beautiful little store! Very friendly and knowledgable staff. We tried several different oils before buying a container of peanut oil (think fried chicken) and white truffle oil. Every oil is sold & bottled in a container that you need to purchase separately. The containers are very affordable and come in sizes 100 ml and up. They also have wine, balsamic vinegar and hard liquor.

This place is awesome! Great staff! My girlfriend and I visited this place in January and bought Jalapeño Oil and Star Apple vinegar and had to go back when we finished it. We are both 21 now and decided to sample a few liqueurs while we were there this time and Hank definitely made us feel comfortable about it. He definitely knew what he was talking about when it came to the alcohol! Oh, and as reluctant as you might be, ask Hank about the absinthe! Short history lesson made tasting it that much better! Every time we’re in Sedona, AZ, we’ll stop here to sample and buy!

Love Von Foss! Incredible selection of oil and vinegars. Extremely knowledgable and helpful staff, Hank and Ellen (hopefully I am spelling their names correctly) were so nice and walked us through every liqueur tasting! The scotch/​whiskey selections were wonderful! Walked away with an Irish whiskey honey Liqueur and lavender liqueur! I would recommend visiting when you are in town!

This is an amazing shop, especially if you love infused oils, vinegars, and liquors. I have been to many shops like this, but the flavors at Vom FASS are the best. Plus the staff are friendly and extremely knowledgeable about their products. It’s an experience you will thoroughly enjoy!

Don’t need an insolent manager pointing the finger at my kids when I’m buying $ 100 in wine. Save your money and buy online.

Had a wonderful experience in this wonderfully structured shop. Nestled in the beautiful shops in Sedona, the staff were very friendly and VERY knowledgable! They took the time to give us not only expert information if the blended bourbon I sampled, but also took the time to give history and locale information for other products as well. Not pushy or attempts to up-​sell! Great shop that I go out of my way to revisit!

We had a great experience here. The staff was extremely knowledgable and not pushy. We were able to sample several types of whiskey/​scotch and different liquors. They were a bit pricy but we didn’t mind paying for the experience and the scotch (which was delicious)! My husband ended up with a bottle of smoked scotch that he loved. I bought myself a bottle of red wine that was reasonably priced. We would highly recommend it!

Me and some friends were checking out the shops at Tlaquepaque and found this place interesting. We walked in and when we asked for some help the lady was lecturing us on how we can only taste if we have the intention to buy and then asks what can we afford and what is our price range (with a bit of attitude). I immediately walked out. We walked in with every intension to buy wine I was interested in and a Tequila my husband was interested in, but I will not be treated like a teenager with no money. If I am asking for a sample it is because I am interested and most importantly CAN afford what I am interested in. Poor
business judgement, dont like businesses that profile people. Lady the most expensive tequila we were looking at was $ 100, I buy more expensive whiskey so do yourself a favor and let someone else handle the customer service who will not come across as a rude condescending person. I for one will not come back. I decided not to give them my money. Oh yeah I guess its best to mention that guys were in normal jeans, sweaters and hat attire and my friend and I were kind of dressed up, which made it even more offensive because its not like we were dressed poorly (not that this place is fancy at all).

I had been to the Vom Fass in SF, but this one was different. On the plus side, it had liqueurs, which was very interesting. And they offer tastings of anything, so you can try before you buy. And almost everything is really yummy.
On the minus side, the pricing is a little confusing. They price by ounce, but I believe you have to buy the bottle separately, and that adds up. And you can bring in a bottle, but I think it has to be one of theirs. Not quite sure on this part. Also, the staff tries to give everyone personal service, which means they will spend a lot of time with you. However, if there are more than a few people in the shop, most of them are either waiting for help or feeling ignored.
They have some very lovely gift sets, which would be great for hostess gifts.

Beautiful shop. We would have loved to buy something but we couldn’t get anyone to help us. Left the place without buying anything & feeling snubbed.

This experience was delightful. The manager and staff were friendly and knowledgable. We had a terrific time and are not only enjoying the fabulous taste of the oils and vinegars we purchased but also the elegance of the packaging is worthy of display!