So, I had a small shoebox sized package that had a UPS return label already on it. I just needed to find a place to drop it off. Located this store on the web, and thought: perfect! Not so. As I was just visiting, I had no stationary supplies with me, and I needed approx. 8″ of tape to close the top cover. I asked the clerk if he could put a strip of tape on the top and leave it for the UPS driver. He said that would be $ 1.00. Really? For 8″ of tape and leaving a small package to be picked up with others waiting for the same pick-up? Went over to Staples a few doors down. No hassles, FREE8″ of tape, Scanned in as being dropped off, and set aside for driver pick-up. Why do some businesses see a need to squeeze a dollar(Literally) everytime someone walks in the door?
Kay Z.
Classificação do local: 5 Allen, TX
I received my mail there for quite some time. The owner & manager was an absolute delight. He was always on top of absolutely everything. The rest of the staff were warm and courteous — always willing to help. Whenever a package was delivered, a notification email was immediately forwarded to me. No complaints.
Marilyn V.
Classificação do local: 5 Sedona, AZ
This store should get higher ratings than it has. People there were extremely helpful and polite(I wondered if they were trying to increase their Unilocal ratings!). A pleasure to use their services.
Jennifer T.
Classificação do local: 1 Kihei, HI
Completely and utterly the worst customer service. I went in to pick up a package that had arrived for my boyfriend. The troll behind the counter that had chewing tobacco stuffed in his lip was immediately rude and condescending to me. I find it hard to believe that an employee of any business, let alone a UPS store, would allow their employees to use chew on the job. Additionally, he was dressed in a t-shirt and looked like some random guy that came off the street. I was wondering if indeed I was in fact in a UPS store. Learn to treat your customers with the respect they deserve before you give the company a bad name.
Dave R.
Classificação do local: 3 Anchorage, AK
I sent an email, via UPS General info, to the company. I was contacted within 12 hours via email. Then I was contacted by the shift supervisor, and District Manager within 48 hrs. I was impressed in the timely fashion of the response. Both the Area Supervisor and District Manager listened to my concerns, contacted the employee and expressed their goal was to prevent these situations from reoccurring. I was satisfied with both UPS response, and concern for fixing the issue as to prevent future problems.
Neil S.
Classificação do local: 1 Yavapai, AZ
I brought an expensive painting to be packed and shipped. After they assured me that they would pack the painting well, and charged me $ 120, I left the package to be shipped. Needless to say, the package arrived and the glass was shattered. All they used was some bubble wrap and peanuts and a flimsy cardboard box to ship a $ 6000 painting! The manager claims they wrapped it well and takes no responsibility. Needless to say, I will pursue this matter in court.
Summer C.
Classificação do local: 1 San Diego, CA
Do not go here. I went in to mail a 6×6×6 box standard mail. I do this quite frequently. I know that the price is around $ 3.50 give or take a few. I also have my post office look up zip codes from time to time. I was told that it would cost me $ 11.00 to mail out my small box, and the boy… no, no… child, behind the counter told me he couldn’t look up a zip code. Bullshit. I asked him to get someone who knew what they were doing and he ignored me. I finally told him to give me my box. Went down the street and mailed it for $ 3.25!!! DONOTGOHERE!