Hertz Rent A Car

Sorry, this place kind of sucks. Please believe the bad reviews.
Made a reservation. Showed up in the morning. Asked for my car. Learned that a reservation «only means that you want a car, it doesn’t mean you are guaranteed a car.»
So I left and said I would call later. Called, and said nicely but firmly, you need to find me a car. The lady said I was «harassing» her. What?
The car she gave me later in the day was the same car that had been there that morning, when I had said to myself, hey, why can’t I just have that car?
Disgusting business. People extremely oily (sorry, both women.) Not going into detail on that last point, just that they said a lot of things that gave me a bad feeling. Wow, pretty nasty place.

This location is horrible! We were in Sedona about 2 weeks ago and my sister made the RSVP for the rental we landed on a Saturday in Phoenix and took a shuttle from there to oak creek to the Hilton and Hertz had promised us a pick up at the hotel. They told us no, cause they only had the one person working. Ok like really? On a sat afternoon on Labor Day weekend! So we had to call a taxi to come take us to the rental place and they closed at 12pm really guys once again on a holiday weekend? So we made the one girl working to promise she would wait for us because we were on our way. She said ok. So about a little passed noon we get there and the taxi is about $ 40 and the taxi driver was on our side that this guy went inside the rental office and told the girl our cost and demanded that she took it off the rental. Sweet! She did by the way! But then to proceed the girl was new didn’t know how to run the software and she was on the phone with her manager to guide her step by step, really??? So then she tells us that they didn’t have the class rate of car we Rsvp for but she was going to give us a higher class but she had to charge us for it no exceptions. Now I don’t know about anyone else but all the car rental dealers I’ve gone to if they don’t have the class I reserved and they give me something better Ive never gotten charged the difference. My sister was mad, so was I! So we said screw it, we needed the car cause then we couldn’t get anything until tue cause they are closed Sundays and were going to be closed Monday for Labor Day and enterprise didn’t open on Saturdays, like really also enterprise! But anyways never again will I rent from hertz in Sedona! Rent a jeep or from enterprise!

Never ever rent from this company. My sister-​in-​law had a contract with this company out of Lamb Chevrolet in Prescott. After not having a car at the designated time, the agent was rude to her and said she was a no-​show for an 8:00 am pick up, even though the contract said 10:00 am and we were there ten minutes early. I believe Hertz should fire this obnoxious agent. He even was rude to her when he was unable to provide the vehicle that was contracted for. We were able to get a car at Avis/​Budget at the Sears in the Gateway Mall and all was smooth. Please go to them first and forget Hertz. They used to be a fairly good company, but I guess Avis is no longer number two.

I fly into Sedona every few months and have used Hertz the last 2 times… never again! They charged me an extra day and when questioned, the agent promised to «escalate it to the higher ups»…never heard anything more from Hertz.
On another trip, I had to call Customer Service to get the quoted rate since my invoice billed had a much higher rate than that quoted.

My experience at this Hertz in Sedona was horrible. Not only discourteous, but I believe dishonest.
We rented a car for five days. When we returned the car and asked for an inspection, the young fellow (with no social skills) said he didn’t need to inspect it. He was the only one in the office — no other customers. We retuned the car with the gas tank filled to the top which we had just done at the Giant Station across the street.
When we got the receipt from Hertz a week later, there was a fuel charge of $ 92.90.
When we took the invoice to the Sedona office, the young fellow was there with the same attitude he’d had when the car was rented. We showed him the receipt for the gas and gave him a copy. His response was deadpan. He said he would take it up with Hertz.
That was a month ago. We’ve heard nothing from either Hertz Corp. or from this local office.
I am always careful to not make judgements, but I don’t think this was an accident. We feel robbed, as if someone had taken our wallet and removed $ 90.00.
I’m not letting this go. This local Sedona Hertz has not heard the last of this. I will take it to the top. And won’t stop until this is resolved. I’ve used Hertz for the last 50 years. Given the company a lot of business.

Well this tops all experiences with corporations customer service, I picked up a mini van from Hertz Sedona today for my trip back to Michigan. I am not your average customer, I taught customer service for 25 years trained many organizations employees and the Manager John & Area Manager Jennifer treated us with the worst attitude that could have ever been expected by any companies standards. Just having them open the vehicle for a damage inspection was insulting to them first issue it went on & on, finally after enough the area manager Jennifer said she has documented me in the her electronic file as a difficult customer and basically said take the vehicle or leave it.
Well little does she know our family has a personal connection to Mark Frissora CEO of Hertz Corporation and I will document her and her branch managers really bad attitudes right to the top of the organization.
This area manager needs some retraining or possible termination from her employment with Hertz Corporation.
This branch has not seen the end of this situation, until I receive a written apology from the branch manager & area manager that they will never treat a customer this way again.
Regards,
Caring Hertz Customer