Rent the Runway – Warehouse

THE WAREHOUSE IS GONE! Shut down after Christmas 2015. I went there today and the guard said they might open one elsewhere but no plan yet.

i will never rent from them again. rented a dress online from the warehouse in 2 different sizes, the dresses arrived late and both sizes were damaged. i had to find something else to wear the night before the event!

Some good deals to be had, but beware that Unilocal has the wrong hours listed. Drove here to find they were already closed when Unilocal says they’re open for another hour!

I am writing to warn others of the terrible experience I have had with the unlimited program at RTR. DONT DO IT!
Firstly– My last two shipments have been replaced with items I did not request, and were not even close to the items I originally wanted.
Secondly — NOTHING SHIPS EVER. It’s now been a month and I have only received one shipment. What use to take a 3 day turn around now is taking two weeks… which is half a month. Then my items this month were never released for me to receive new items. The delay in items has caused my to miss not one, not two, but three shipments for weddings. RTR then stopped one of my other shipments so that I could order new items (after a WEEK AND A HALF of not receiving my shipment) They let me order new items, when I reached out to confirm the shipment I was notified that one selection was replaced… again. Upon arrival they smelled of terrible mildew and cigarettes. I have now shipped my items back and I am still unable to order more… Its not been a month. and I have only worn 1 dress…
Third– the original sizes I was told was available somehow always become unavailable at the last min. Im pretty sure they rent them out to other non unlimited people and then say they are unavailable after the fact.
Four — They check the quality of the items when they are checked or before sending them even though they say they do. This seems crazy. Not to mention that time and time again I’m sent damaged items that smell terrible… so I’m not really sure I believe this excuse anymore of the items were.
To sum everything up… if you complain you eventually get ignored. Thank you RTR for you inability to provide the service that you charged me for which now you will be charging more for.

This is the type of store where you have to go in with an open mind. Since these are dresses that have previously been rented they do have some wear and tear but that is to be expected. All the dresses are organized by size which makes it easy to find dresses to try on. We went a week after they had a major sale and the selection was still good. My friend and I needed dresses for a black tie wedding and being short we needed to purchase one in order to have them altered. Since it was just after a sale we were the only customers on a Saturday afternoon. We ended up spending about 3 – 4 hours trying on dresses and never even had the opportunity to really look through the shorter ones.
Like I said you do need to look at the dresses carefully before purchasing as they may have pulls, holes or stains but many of the dresses where in good condition. Plus you can’t beat getting a designer dress for 70% off! As previous reviews mentioned the store is not that large but they have as many racks as possible in that store.

I order from Rent the Runway quite often so I thought being able to purchase a few items would be great. The warehouse store is located close to other outlet stores in Secaucus. The building is going through renovation so you kind of show yourself in and look around for the actual «shop.»
Everything is organized by size which is nice but honestly there is a lot of junk. Rips, stains, pilling, fading, etc. Some of the jewelry and handbags were broken yet still asking $ 85-​$ 90.
You’re better off renting a piece you love and keeping your wardrobe fresh instead of dropping cash for items that are much more than ‘gently-​worn.’

Just visited the warehouse store for the first time last night and, honestly, it was the worst shopping experience of my life, thanks to the awful employees they have working here. It’s really a shame because I love the idea of this store and they do have decent stuff, if you don’t mind some damaged goods and sifting through some junk (including dresses with coffee and makeup stains, rips, holes, broken zippers, missing buttons and frayed hemlines, to name a few issues I saw in the short time I was actually browsing).
The door was locked and lights off at the entrance at 7:35, even though the sign on the door said they were open until 8pm. So I try calling the only number listed for the store, which is the main customer service number. I’m stuck on hold for about 12 minutes when 2 girls came up to the door and we’re meeting someone inside. They called their friend, and eventually a middle aged Italian looking employee opens the door and let’s them in. I try to go in with them and from the get-​go, this woman (who appears to be a manager, which is even worse) is rude to me. She tells me she has to be out of there at 8 exactly, and that it’s already busy in the store and that I have to be really fast. I told her I’d just driven an hour to be here and had been waiting outside 20 mins and trying to call someone and she gave a really snotty response of «Well maybe you should have tried to email me.» How the hell would I have known to do that?
That would have been enough to make for a crappy experience but this manager really outdid herself for the title of worst saleswoman ever. I’m browsing a few moments later and I hear her say from across the store «there was no way you were out there for 20 minutes, because I locked the door at 7:35». I’m shocked she had the nerve to keep hassling me and thought maybe she wasn’t talking to me, but see her staring right at me. I respond saying you’re right, it was probably 15 minutes, do you want to see my phone to see how long I was waiting to talk someone? «No, I dont want to see your phone.» I ask what’s her problem. She’s saying something about my attitude from the minute I walked in (I mean really, MY attitude??). At this point, I have never been so pissed at a salesperson in my life. I loudly ask are you serious, can you please just let me shop? And she responds in the bitchiest way possible «excuse me??!», to which I slowly and more loudly respond with the exact same thing I said — can you please just let me shop! «Go right ahead,» she says in a nasty tone.
If I wasn’t so desperate to find a dress for a wedding and hadn’t driven so far, I would have left. Unfortunately, I was desperate and since this manager was the only salesperson I could see, I calmly waited for her to stop talking to her friend at the counter and see if she could help me. Even her friend sees me and tells the manager «I think she needs help,» yet she blatantly ignores me and refuses to make eye contact. So after about 30 seconds of this, I figure screw her, I have 10 minutes, I’ll see what I can find. The only reason I’m giving this place 2 stars is because they do have a decent selection of dresses that are currently on the website, so I had my eye on a few and was able to quickly find and try on a couple. Side note, this place is smaller than I thought it would be — one room maybe 40′ x 30′, including the dressing «rooms», which are just curtains off to one side of the room.
They did give me a 30% discount when I pointed out the damage on the dress I wanted, but even checking out was another test of my patience. A second sales associate literally pushed my hand away from signing the ipad for my credit card and turned the screen back towards her, saying «sorry, I’m just trying to get out of here.» There were other customers still in the store behind me, too, not just me. Honestly, I can’t make this kind of crap service up.
So bottom line, I have never been more pissed off by the actions of the sales people at any store I’ve ever been to, but there are good buys to be found, so I’m really torn if I will ever go back here or not. Just wanted to share my horrible experience in the hopes that something will change in how they treat their customers.

I’ve only been once – when they had a 40% off sale.
Most of the cocktail dresses had significant flaws, but the gowns seem to be in better shape.
I was most pleased with the jewelry and bags.
The staff was really nice, even after a long day of sale frenzy.
Not a huge selection, so maybe not worth a dedicated trip, but if you happen to be shopping in the area or maybe on your way from EWR, then pop in. You may find a treasure.
Bear in mind that, like most of the shops in Secaucus, you’re not shopping in the actual warehouse. It’s just the store that is attached to the warehouse.

I loved everything about this experience. I went to the RTR Warehouse looking for a «wedding» dress, not necessarily in the traditional sense, but I wasn’t sure what I was really looking for. I spent 2 hours in the store, which was not crowded in the least (a lovely Saturday morning perk). The staff was extremely helpful and the atmosphere was very laid back. I noticed a bit of staining on one of the dresses and inquired about how difficult it might be to get out. The woman at the register took a garment sponge and worked on it. Once we determined that it was likely makeup, she gave me an extra 20% off so that I could have it dry cleaned again. I ended up walking away with 3 designer dresses (total retail value $ 1,500) for under $ 200.
The other reviewers are correct — the quantity is hit and miss. I was extremely lucky — they had several of the dresses I saw online in my size. … by the same token, dresses are high-​end so the fabrics tend to be heavier and thicker than everyday clothing. I found many styles to be fairly workable, even when I had to size up or down.
If you don’t have your heart set on something specific (or even if you think you do), I highly recommended visiting. They also have accessories!
I was so anxious about finding a dress that looked good on me. Thank you RTR for making my experience so low stress and enjoyable!

I really, really wanted to love this place. But honestly, it was disappointing. Many of the dresses here have tears/​damages. If you get lucky, you may find a diamond in the rough. I actually bought some jewelry here. Unfortunately, when I got home and looked more carefully under better lighting, I noticed there were a ton of crystals missing from the bangles (mind you I paid $ 34 for missing stones). When I was in the store, I didn’t look close enough to notice some missing stones because I assumed the jewelry would be in good shape. WRONG! The earrings were ok for $ 18. They had a small selection of handbags but half of them looked pretty worn out. The warehouse does not offer returns so be careful that you are 100% sure you like what you’ve purchased. The sales ladies were very nice and helpful. I’m just disappointed that the quality of the products was not «gently used» but more «beaten up». I think I’ve seen better products at a consignment store. I wouldn’t drive out here unless you lived close by (not worth the gas and toll).

Went here to see if we could find my mom a mother of the bride dress. The selection is very limited and a bit unorganized, but the prices are really great. We weren’t able to find what we came for, but I imagine it is very possible to find a diamond in the rough here. If you are a size 0 – 4, you will probably make out like a bandit. They do have a couple of plus size dresses as well, but not as many as the smaller sizes.
Prices were very reasonable, $ 40 – 65 for dresses that were originally $ 250-​$ 500 and $ 300 for dresses that were originally $ 3,500 and up. Some labels that I saw on the day were Kate Spade, Adrianna Papell, David Meister, Donna Morgan, Kay Unger, Badgley Mischka, and Monique Lhuillier.
They are doing interior work on the building, which makes me think they are trying to make it a bit more refined and perhaps carry a larger amount of inventory in the future. Will go back next time I’m in the area, as I’m pretty sure the stock changes all the time! Definitely worth a shot if you are in the need of a nice dress for a special occasion.

After ogling dresses online for months and debating the trek to the Manhattan shop (appointment requires and a $ 25 cost), a friend and I headed to Secaucus on a Sunday morning to check out the Rent the Runway warehouse. It’s hidden in an office park not far from some of the other clothing outlets in Secaucus. The premise of the warehouse is that you can purchase dresses and accessories that have been «retired» from the Rent the Runway website. Most dresses cost about the price of one rental (I.e., if the dress rental was $ 75 on the site, the cost of purchasing the dress was $ 70 – 80) but there were some variations. There were never more than 5 – 8 people in the store the entire time we were there and 2 – 3 RTR employees.
Pros:
–amazing bargain if you find something you love! I picked up a fantastic BCBG dress for $ 75!
–great way to try on a dress you hope to rent (or similar dress from same designer) to determine if the style is for you or for sizing
–staff is kind and helpful, if you have something in mind or can’t find a size, feel free to ask and they’ll check their racks in the back
–perfect place to spend part of the day with a group of your girlfriends, everyone always needs a new dress
–feels like a little treasure hunt… my friends and I love this sort of adventure but may not be for everyone!
Cons:
–definitely hit or miss… we found tons of options in our sizes but I could see how on other days it might be slim pickings, particularly if you had a certain color or designer in mind
–some of the dresses show signs of wear, particularly the long dresses (along the hem) and lightly colored dresses
–dressing rooms are a little makeshift… curtains hung from circular wire. not a big deal but just an FYI!
–it’s a bit of a hunt to find what you’re looking for. dresses are organized by short dresses (in middle of the room) and long dresses (along the outside of the room) and then organized by size (rack of size 0, rack of size 2, etc)…this was fun for me! And there’s usually a large selection of dresses in the return rack in the dressing room so definitely take a peek there :)
–bit of a hike from the city
That being said, if you’re interested in checking it out, make a half day of it… check out the warehouse and then grab a lunch at one of the restaurants nearby!

i’ve scored some great dresses for great prices at past rent the runway sample sales in the city, so i had high hopes for this place. but, alas, it wasn’t to be.
first of all, calling this a «warehouse» is very generous… it’s really just a slightly larger than average room with maybe 10 long racks total.
the dresses are organized by size — maybe it depends on when you go, but there was hardly anything in the 0÷2÷4 size range… like two small racks.
and, wow, was everything in ROUGH shape. like ripped lace, dingy, gone through the washing machine rough. they should not even be charging for many of the dresses they’re selling here — they’re in embarrassingly terrible shape.
with prices for short dresses in the $ 100 — $ 200 range, you can find easily find better brand new dresses on sale at Saks or Bloomingdale’s.
the long dresses seemed to be in better condition so if you have something formal or are looking for a longer dress, it might be worth the trip. the had some jewelry, purses, and a few shoes, but again, everything looked really rough or was almost full price.
TL;DR — if you live in the area, might be worth a drive by if you have NOTHING else to do. if you live in nyc, there is absolutely no reason for you to come here. comically overpriced.

Heard about Rent the Runway from a friend and came across on their site that they had a physical warehouse where you try on and buy the dresses instead of renting.
I had originally planned to look online, choose my favorites and then go to the NYC stores to try them on before committing. So glad I didn’t waste my time with that (they charge a $ 25 fee at their NYC store — though you can apply it to your rental) Instead, I ended up in Secaucus and had the luck of trying on about half of the dresses I had on my online wishlist.
In the end, I bought a BCBG gown for $ 100! Got tons of compliments and it ended up being the same price as the rental. Transaction was easy and they placed my dress into a heavy duty gown bag.
They have a decent sized selection and wide variety of dresses (cocktail, black-​tie, party). Some dresses didn’t look worn at all though I’d say I came across 2 or 3 dresses that had imperfections (small holes in the mesh, stains, busting seams).
The ladies there were extremely helpful even looking in the back and digging up a dress that I saw on their site for rental that wasn’t originally on the floor. So if you don’t see what you are interested in or don’t find your size make sure to ask!
They have dressing rooms and big mirrors so make sure you bring your heels to try on the gowns. Also they have a few accessories for sale at this location.
For $ 100 I looked like a million bucks and thankful for Rent the Runway at Secaucus. If you’re near by I recommend checking this place out before renting online as many of the dresses here are the same if not very close to the actually rental price!