Fastway Moving & Storage, Inc

Zach’s assessment of Mayzer below is spot on. Really responsive until the deposit is paid and then nothing. He completely messed up my delivery dates (and it was no misunderstanding since I also sent emails to avoid any confusion) and then disappeared, leaving the dispatch crew and me to deal with it. He promises the world — efficient pick up and quick delivery. Both turned out to be very very wrong. If you have a long distance move, do not believe his time estimates. Add on at least another week to that.
Their trucks are apparently in very poor condition. They were supposed to pick up my things between 8 and 9 in the morning. They no-​showed and it was another 2 hours before I got a hold of someone. Then I was told they had a truck issue and it would be 2pm. Fine. 2pm comes and goes. I get a call from them asking to push it back a day. I refuse since I’ve now sat around waiting for them all day and can’t afford to do that again. They finally show up around 6pm.
Arranging for delivery was a fiasco I can’t even put into words except to say that the 3 – 5 day estimate I was given was not accurate. Also, once delivery was arranged, they no-​showed again. It wasn’t until 4pm the next day that I got some kind of explanation and update (because of non-​responsiveness). Once again, it was blamed on truck problems. They didn’t show up for another 2 days.
The entire office is extremely unresponsive and not entirely truthful. The number of times I was told «I will call you right back» «we will get back to you by tomorrow morning» «I will call as soon as I find out» etc. only to never receive a call back is unreal. They clearly just want you off the phone and will say whatever to get rid of you. There’s only one person who knows anything (per the staff) and he is not easy to get a hold of.
Finally, one of the delivery crew members tried to get me to make the post office money order out to him. He handed me his license and told me to write his name in. When I said I wasn’t comfortable with that, he started going on about paying for gas and whatnot. He told me that this was how it was done. That obviously had never been shared with me. I offered to call the dispatcher to verify this, and suddenly his tune changed and he said I could make it out to Fastway.
The only reason they get 2 stars is because the actual crew who picked up and delivered my stuff worked efficiently (once they finally got there…). They clearly worked hard.
I wouldn’t recommend this company to anyone I know. It was frustrating from start to finish.

Please read this: if you decide to use this company, do NOT let them load anything on the truck until you get a final quote that cannot be exceeded.
I moved from Philadelphia to Dallas. Now, all my stuff arrived on time and in the condition I packed it. The foremen and their men were very hard working and I have no complaint against the people that executed the job.
On the other hand, I have a major issue with how this company conducts business. The sales rep, Mayzer, instills the upmost confidence in you. He is responsive and addresses all concerns. That is until you pay your first deposit. It’s like a magic trick. He completely disappears.
I sent this guy a detailed inventory list as well as pictures of everything I had. His estimate was 25% off!!! I found this out after all my stuff was already loaded on the truck. What was I to do then? Do not let them load anything until you get the final amount you have to pay. I will not make that mistake again.
Read all documentation, ask all your questions and make sure you document and can prove everything they tell you.
In the future, I will use the larger moving companies to avoid any hassle with these small companies that lure you in with inaccurate estimates and screw you once it is too late.

Fastway Moving is great! Thanks for everything! Your customer service is great and the work was perfect.

I contracted Fastway Moving to manage moving my household stuff from CT to OR. Their folks came and packed/​wrapped my furniture and picked up my boxes on the scheduled date. The horror began when they came to deliver my stuff. They broke my son’s crib, badly scratched a side table which they wrapped so poorly that it arrived without any wrapping, broke 2 out of 4 dining table chairs mainly because when they packed them they did that poorly, badly scratched the foot of the dining table, chipped off corners of my king size bed. And the worst of all being they completely misplaced 2 back cushions of my 900 USD sofa bed which forms the entire backrest — rendering the furniture useless. I have made at least 3 to 4 calls till now and all they have promised me is to look into it and call back (which never happened) and file a claim, knowing very well that my loss will far exceed any reimbursements.
And that’s not all. The driver brought and unloaded 1 box of clothes and 2 pieces of furniture that didn’t belong to me. I believe my alertness in sending them back might have saved someone significant financial loss but it speaks volumes of the kind of work Fastway does. In addition the driver forgot my TV first time and had to go back and get it which took 5 extra hours. As a result the delivery which started in the morning lasted till midnight. He brought a helper who was supposed to unpack all the stuff while he was getting the TV but the helper left after 20 mins hardly after doing anything and without letting us know that he was leaving. We unpacked most of the stuff ourselves as it was getting very late.
In the end the driver insisted on me signing off on the delivery form that everything was done well and mention all the damages in a separate white sheet which he said he will sign on. He was visibly unhappy when I refused to do that saying I was being unprofessional and making him look bad.
Based on my experience I would strongly discourage anyone form using Fastway.

FASTWAY Moving has excellent customer service, we were unable to use their services due to financial reasons, but we will definitely use them in the future. They were very kind and courteous.

A summary of this review in English is pretty much stay away from this company. They have done a terrible job and it has been a nightmare trying to work with them. They lack communication skills with their customers, they lie in their advertisements, and they are thieves. They never gave my dad the documentation of the insurance for the items he was moving to Brazil although they charged him for it. We have made various requests for them to provide us with needed documentations and they never catered to our requests in a timely manner. Now they have truly crossed the line by refusing to provide us the insurance certificate and we are seeking a lawyer. A trouble I am sure you would prefer to avoid.
A Fastway Moving foi uma das piores companhias que minha família já contratou. Os nossos problemas com essa companhia começarão logo depois que decidimos contratar essa empresa para fazer a nossa mudança. Quando os funcionários da empresa foram na minha casa fazer a estimativa para o serviço eles alegarão que eles iriam fazer a relação de todos os itens para mim apesar de eu já ter começado fazer a relação. Pensando que eu podia confiar na palavra dele eu joguei minha relação fora. Mais porem, quando eles vieram na minha casa pegar a mudança eles colocarão a mercadoria dentro da caixa sem relacionar todos os itens. Isso se transformou em um grande transtorno para mim pois eu tive que ir ate o balcão da companhia tirar item por item de dentro das caixas que já estavam fechadas e fazer a relação dos itens para que a cobertura do seguro estive toda correta. Para piorar a situação quando faltarão dois dias para a minha viajem, a companhia me ligou me pedindo para que eu fizesse a copia de todos os recibos de todas as mercadorias que iriam ser transportadas na mudança. Imagina se meu pai não fosse muito organizado e não tivesse a copia fiscal de todos os itens. Isso sem contar que ele teve que fazer isso dois dias antes de sua viajem para o Brasil. Para piorar mais ainda eles nunca entregarão a Police do seguro para meu pai. Já se fazem três meses que meu pai esta ligando para eles pedindo esse documento e eles se recusam a entregar a ele. A minha opinião e que a empresa roubou o dinheiro do meu pai e não fez o seguro nada. Eles não deram para meu pai o BL (documento que comprova que a mudança e dele). E a propaganda deles que alega que eles são a única empresa dos Estados Unidos que tem transportadora aqui e no Brasil e mentira. Pois quando meu pai foi pegar a mudança ele descobriu que eles terceirizam a entrega para outra empresa. Resumindo eles fizeram um péssimo trabalho e torcerão um grande transtorno para meu pai. Não caia no golpe do seguro! Exija deles a Police do seguro e o BL para depois você efeituar o pagamento. Agora o meu pai vai ter que contratar um advogado para entrar na justiça contra eles para que eles o apresentem a Police. Enquanto isso eu vou procurar saber quais são os direitos do meu pai aqui nos Estados Unidos.

These guys did a great job! They were nice and worked their ass off to get the job done within the 3 hour time frame.
I recommend them highly.
In addition the sales representative Manisha was excellent. She helped adjust scheduling at the last minute with ease!

I recently hired ‘Fastway Movers’ to assist with my relocation from NJ to Boca Raton FL. I was extremely overwhelmed by the amount of calls and emails I received after submitting a request for a quote online. I was planning on renting a U-​Haul and doing the move myself because I was so turned off by all of the salesmen I had spoken with. After being told I needed to be out of my 3 bedroom home in 2 weeks to accommodate my new tenants, I decided to price full service movers. I called Fastway on a Saturday afternoon and had the joy of speaking with Steve. I was pleasantly surprised to reach someone on the second ring during the weekend. He was courteous, knowledgeable and extremely friendly. He took the time to go over each item I was taking and provided all the info I needed regarding the quote and move details. He was not only professional, but he made me feel comfortable to trust a company with all of my belongings. A move out of state is an expensive, time consuming and stressful endeavor and Steve made this step relatively painless. What impressed me the most about his customer service was his follow up. He didn’t disappear once I signed the papers and paid my deposit. He was available every time I had a question and was able to adjust may moving date when my tenants wanted me out sooner. He spoke very highly of his movers and their foreman, and they did not disappoint. They were on time (which is rare in the service industry) and they worked efficiently. Steve even called me after they left to make sure I was satisfied with the overall experience. I spent a little more than anticipated but I can honestly say that it was worth it and I would recommend this company. Not one detail was overlooked, from Steve in the office to the movers packing all my valuables with care. You definitely get what you pay for.