Extended Stay America – Secaucus – New York City Area

Got to this hotel by referral from a colleague, boy what a mistake!!! If I could give this place negative stars I would be the first one to do it!
This is how my experience went down.
I got there on Thursday Feb 11^th at 22:45(10:45pm) after a long trip from Las Vegas all the way to Newark airport. Got there was greeted by a young and friendly gentleman called Mohammad. The mistake started there, first I told him I work for a major airline, if I had any discount (which we always do) he said yes turns out the discount was 10 dollars (what a joke right) lol then we continue on he tells me in crystal clear words that after taxes it’ll be $ 141.59 and that covers til Saturday and if I’d like to stay til Sunday it’d be another 141.59 I said thank you and went up to my room, room was a little dirty had some bugs on the windows and kitchen sink was clogged up. Next day Friday he saw me again when I came from the heated pool and said hello sir so did you decided to stay until Sunday? I said I’ll have the answer soon since I’m pending a phone call to receive. He said okay let me know, I said thank you, went to my room got ready and left to go have some frozen yogurt (temp was 18 degrees) but it was so good! When I returned I said I’m actually gonna stay til Sunday, so how much it’ll cost me cuz today is Friday but I said I was covered til Saturday!!! He said you’re correct then he went ahead and charged my credit card again. So I finally went to bed to wake up today (Saturday) Feb 13^th by a rude female on the phone saying: Mr. Dai**** if you want to stay til tomorrow it’ll be another $ 141.59 I said excuse me? She said there’s no excuse you have to pay to stay here! I said I’ve paid it already! Anyway I went downstairs and nothing happened she got on my nerves they are a bunch of UNprofessional and heartless people, even tho she admitted the HUGE mistake that her little agent Mohammad made she told me it is what it is! It was so inconvenient! So I finally gathered all my belongs and left the hotel at 12:30pm so upset and angry with them all! Found a great hotel with some really nice people and GREAT prices! La Quinta Inn in Wayne! Glad to be here! I can honestly say I will never ever go back to that hotel
They truly lost one good customer! Mohammad as nice as he was, didn’t help much when he didn’t know what he was talking about.
The «manager» if you call that a manager Iris was more of a joke than anything else. She looked like one of those «workers» on impractical jokes!!! Do not waste your time or money on this place! DO NOT WASTE YOUR TIME n MONEY ON THIS PLACE! so many great choices around!

Better hotels exist for the price. I have stayed with this brand in many areas and this is the WORST one. They don’t give you the typical extended stay items in the room, you have to request them which is very atypical of the brand. The breakfast is never great at this brand but even worse here.
The «free» WIFI is terrible so you will pay for the better.
For the price there are better options in the area.

Probably one of the worst Extended Stays with a tiny and old, musty room, plenty of noise, and a broken elevator. The front desk staff are also pretty brusque. Go elsewhere. Period.

This hotel is OK. Often times you cannot find a reasonable price while also being close to Manhattan. This place is about 20m away from Manhattan by bus and prices tend to be reasonable.
The room itself is large enough for one or two people and has all the basic necessities.
The kitchen could be better. A decent fridge with a freezer is provided, but the stove is simply too small (only two burners). One pot and one pan is provided but given the size of the stove, you cannot fit both at the same time which makes cooking very slow. Only two forks, knives, spoons, bowls and dishes are provided. A few more of each would be helpful to cut down on the frequency of dishwashing required (housekeeping does not clean kitchenware). Finally, a dishwasher is provided but it is pretty much overkill given the amount of kitchenware provided.
The bed is comfortable, but the linens aren’t very high quality.
Housekeeping comes only once a week, but even at that, they don’t do a complete job. They usually just change the linens and tidy up the bathroom. They will often forget to replace the towels for the kitchen making you go down to the desk to ask for more.
The front desk staff for the most part is OK. Of all the staff, one member, Mohammed, stands out. He is very friendly and always willing to help you with anything you need.
If the rate is reasonable, this hotel is OK, otherwise I’d suggest looking for something more comfortable.

I got this place last minute, I have stayed in the area at another extended stay. Was thinking this would be the same, I will say that adage is far from the truth. The shower was broken and the bathroom looked like it would have been in a shady motel. The area is not so bad, the plaza has a lot of restaurants and a lot to do in the area. But this hotel compared to the other hotels in the area, is not something to be enjoyed.

I feel very welcome at this particular location. Nice clean rooms great staff. No complaints. Shuttle to and from the junction. Vladimir always make me feel right at home, Olivers friendly smile, Vivians calming voice are all that I need when I’m coming in off of a long cross country drive. I wouldn’t recommend any other location in the area. I’ve been frequenting this particular location for over 5 years and they’ve never let me down. The updates are fantastic and for the people complaining about dishes. They are sanitized and placed in a sterile area in the hotel all you have to do is call the front desk they are ALWAYS available! You have laundry, housekeeping and even a BBQ/​Picnic area in the back. Extra blankets, toothpaste and anything you can think of are all available by picking up the phone. They never seem to be annoyed by me and I am very needy, lol. Thanks guys!

Decided on this hotel due to ratings found on Unilocal.HUGE mistake. Upon entry, room smell was musty. I entered bathroom to be shocked with an overwhelming, face smacking smell of urine. Than when entering the shower I cannot begin to tell you how many hairs were left behind. Blah! Than while reading quietly in bed, two little bugs creeping across the floor. Not staying again… we are out of here. Horrible!

Stuck in Jersey on a business trip and this was my only option at 1am.
The room smells like armpit, bad incense and food. I’m a seasoned traveler so not much scares me, but the crunchy bedspreads and dirty shower scare me deeply.
Just don’t do it.

Got stuck in TEB for an extra night while the UN was in session and the President was in town. Couldn’t get a hotel anywhere in the area, so the desk gal at the airport got on priceline and booked us rooms here (for $ 250 a night, no less!)
I should have slept in my airplane.
Filthy rooms (black hair on the carpet/​shower), my «non-​smoking» room smelled just like smoke & the windows wouldn’t open more than an inch, the couch upholstery was ripped & dirty and the bed looked so nasty I slept fully clothed. The first thing my crew mate said the next morning was, «I need to take a shower after my shower in that room.»
The ONLY redeeming quality for this awful hotel was that it is located near a movie theatre, food, and a Starbucks so I spent the evening occupying my time until the restaurant kicked me out and I was forced to walk back to the hotel.

Stuck in North Jersey in the middle of a snow storm, I had 3 options.
1. Drive 17,000 hours to Manhattan to get a key to my friend’s apt in Queens, and then drive 22,000 more hours to Queens in the snow.
2. Drive 89,000 hours to Pennsylvania.
3. Look on Priceline for a hotel for the night.
Option 3 required minimal driving, although some of it was on some crazy ramps and such.
The hotel is easy to find based on the directions they provided. There were some issues with my last minute reservation because I didn’t have a print out, but the girl sorted it out.
I got a cute little suite — full bedroom, living room, and kitchen. Too bad it was a blizzard so I had to get food from the vending machine downstairs (which sells microwave meals, so alas, I did not starve).
They also have an indoor pool which I didn’t get the chance to visit.
Parking is VERY limited.