Dependable Plumbing & Heating

DO NOT EVER use them for an AC installation. For some reason Lowes in Jersey City uses these people as a contractor to do installations but they have caused me endless frustration for three days straight. They have no answers regarding ANY part of the process, including when they will go pick up my new unit and actually install the damn thing. This is not rocket science and they are paid to make the process simple, but Jaime the manager will make you feel like you are talking to a wall. This was a SIMPLE JOB. Jaime had no idea when the unit would be installed and she mentioned some paperwork that made this job sound like an application for political amnesty rather than a damn WINDOW UNIT AIR CONDITIONER. Again, getting information out of them is like smashing headfirst into a pile of steaming sh** and the more you talk to Jaime, the angrier you will become. Avoid this company entirely. They sent a contractor to do a job they were contracted to do. They had not told him ANY INFORMATION. He had to call them while he was here, take pictures of the current AC unit and write down measurements on a post-​it note that I could done over the phone in five minutes. That speaks volumes to their level of professionalism and dare I say intelligence. Save yourself the frustration and look elsewhere.

They charge $ 95, just to come out. The guy didn’t bring any tools because he is the tool.

0 stars is my actual rating. DO NOT USE!
Listen to the other reviews! What a scam this company is. Their plumbers are absolutely useless– looking for the easy «service call fee” — NOT to actually do any work.
Like a previous review, I too have a hot water heater malfunctioning. The plumber arrived, took one look in the room and said «that’s a shit product, I’d replace and get a rheum». When asked what diagnostic work he was going to do he stated «none. It’s electric water heater, you need to call an electrician».
It literally took yelling to get him to do anything. Once he sloppily ran simple diagnostics he quotes $ 2800 to install a gas water heater. When I refused to pay on the spot as I’m a completely unsatisfied customer, he looks at me and says «my time is valuable». His intent was only to get me to give him money to express his unsolicited advise without any proof.
DO NOT USE!!!

Shameful business practices. AVOID AT ALL COSTS.
After losing hot water I was quoted $ 2,800 to fix the problem. Like a fool, I put down a deposit with Dependable. Within an hour of putting down the deposit I contacted a contractor I’ve used in the past. I was told that the $ 2,800 price quote was outrageous and that my contractor would do the job for LESS THAN HALF that price. I called Dependable (the same morning that I placed the deposit) and asked for my deposit back. I was told that they would need to deduct $ 95 for the service call (fair enough) and $ 200 for a «restocking fee» because they had already ordered a part on my behalf. $ 200 seemed very high but I didn’t fight them on it.
Fast forward 24 hours — my problem is fixed and the part that Dependable said I needed turned out to be totally unnecessary. Upon calling Dependable and asking for a refund of the restocking fee, Dependable acknowledged that the part may not have been needed but that because they made an exception by returning my deposit, they would be keeping my $ 200.
I’m not sure how a previous exception entitles them to steal from me, but I suppose some people are comfortable with blatantly ripping off their customers. I would caution others to avoid this business and use a more reputable plumbing service.

DO NOT USE!!!
We used them for an estimate as they «claim» that you will not be billed until an estimate for the work is given. Wrong. At first I was given a quote of $ 1,300 which I told the plumber I would need to think about it because it was more than I wanted to spend. When I called him back, he stated that he «wiggled some wires and got the hot water working again». In the morning, the hot water was not working. Dependable would not reimburse me for the $ 208 I was charged for «wiggle some wires» and said they would not reimburse me AS NOTHING WAS FIXED. They offered a credit to their scam of a business.
I used L Pini and Sons in Hoboken and they fixed a job and gave a quote that was much less. Very happy with their service.

Showed up nearly 2 hours late and charged $ 600 for a job that took less than 10 minutes.

Dependable Plumbing really lived up to their name. I called them last night, around 11:30 PM and to my surprise someone answered the phone. I explained that my toilet was not working and totally unusable. I also mentioned that it was the only toilet in the house so they would understand the severity of the situation. The girl I spoke with (Jamie I think?) was super nice/​professional and scheduled my appointment for first thing in the morning. She said they would be here around 9:30 AM and they would call before coming. That’s exactly how it played out. Around 9:30 I received my phone call and 5 minutes later they were here.
Randy was the one guys name and I didn’t catch the other but they were both nice guys. They fixed the problem with ease and the toilet is working perfectly again. What a relief to be able to use the bathroom… we take having a working toilet for granted. (Side note: Randy loved my cat and was petting/​holding her. Anyone that is animal lover is a A-​Ok in my book!)
The service cost about $ 270, which is a little pricey but I am deducting this from my rent, so I really don’t care how expensive it is, as long as the job was done right, which it was. They were able to give me a receipt with a description of the work done and the amount, which is perfect to give to my landlord.
I would totally recommend using Dependable Plumbing. They were professional, timely and efficient. Good to know I have someone to call now if I have any more plumbing issues.

I called Dependable Plumbing last night in a panic! I had a broken toilet. Steve stayed on the phone with me and explained how I could temporarily flush the toilet until he could send someone out to me this morning. Randy and his partner came first thing this morning. I was given a window between 8−9am and they were here 8am on the dot. Randy explained to me how he would address fixing the toilet and what parts I would need. Everything was completed within an hour. I am happy to report that my toilet flushes and my sink in unclogged.

I purchased a toilet from Lowes in Jersey City and the only plumbers that would come on a Saturday was Dependable Plumbing.
Randy was our installer and was completely professional, kind, and courteous. I told him about a few other issues I had with the water heater and he gave me some tips on saving money and told me how to go about fixing the issue.
I also just purchased a sink and they were able to give me a discounted price and work rigorously around my schedule to install my bathroom sink.
I appreciate their customer service and the fact that they can get calls around the clock and work with my schedule as best as they can.
My toilet was installed and works great and I am looking forward to adding the bathroom sink.

Because of their name I am giving one star, if you are going to call yourself dependable plumbing then you should be dependable! I called on a Wednesday for a simple job to have a kitchen faucet removed and to have a new one put in. The only day free was on Saturday so I made an appointment, they gave me a window of 9 – 1. On Saturday I set my alarm, cleared under my sink, and waited. 1:30 no one yet, I called and was told the Plummer would come in one hour…3:30, still waiting I called again. They assured me that he was just running late and he would absolutely be coming. 4:00 called again… Same story. Then at 4:40 after waiting around all day, clearing my schedule and ruining my Saturday they let me know that my appointment would need to be rescheduled. They did offer a 10 percent discount but at this point I can care less about saving a few bucks. I just want a working faucet. I canceled and scheduled a new appointment with a very accommodating roto ruter!

Skip Dependable Plumbing & Heating Inc. and find another plumber. My insurance company uses this company so we called them and Steve came to look at the problems. I showed him where the problem is thinking he can figure out where the leak is but he just tightened the knob and took the check. We called him back as it was leaking again and wasn’t fixed. Left many messages and after week (about 5^th try) finally talked but he refuses to come out again and fix unless we pay him again.
This review is a repost of 2013. Don’t know why but all their past negative reviews are deleted…

I had a VERY BAD experience with this company.
I needed a drain pipe installed for a washer/​dryer combo that I had just installed in a rental apartment that I own.
I had Dependable Plumbing come look at the job and give me a quote, as I had trouble getting appointments with some of the other plumbers in town that I have worked with before.
Let me explain that the washer/​dryer was installed in the kitchen area of this apartment about 3 feet from the sink, and I assumed that this would be a fairly simple, quick and inexpensive plumbing job.
When the plumber from Dependable showed up to look at the job, he explained to me in great detail that the kitchen sink drain is a 1 ½ inch pipe and there was no way, no how that the drain from the washing machine could be attached to the sink drain. It would be against code, it wouldn’t work right, it would back up, I’d have a flood, etc.
This was quite a surprise to me of course, and I’m already hearing the sound of a cash register in my head … oh boy, this is going to cost me. The plumber explained that a drain pipe would have to be installed down through the floor, and across the inside of the ceiling in the story below, to reach the larger drain pipe. $#%^. So now I’m thinking a job that should have cost a couple hunded is now going to cost over $ 1000. I was wrong … over $ 2000! Due to my very busy schedule, difficulty in getting other plumbing quotes, and the fact that I needed this done ASAP, I begrudgingly agreed to have the work done at this extraordinarily high price.
So on the positive side, they were able to come very quickly to do the work. They actually finished the job within a few hours, and they called to let me know they had finished. Hmmm, that seemed quick. I went to look at the completed plumbing job the night after it was completed, and my jaw hit the floor when I realized they just connected the washer drain pipe to the 1 ½ inch sink pipe (like I had thought this job required in the first place). What the??? I just spent $ 2140 for installation of a 2.5 foot drain pipe into the sink drain, and this is supposed to be against the plumbing code, wouldn’t work right, etc., etc.

Of course the next day I called this company, quote furious. It took many calls just to get the plumber who did the job to call me back. The guy then proceeded to explain to me that this configuration would be fine, it was a pretty big job, and the amount charged, $ 2140.00 was the right amount. oh my god. unbelievable.
After many days of angry phone calls to Dependable Plumbing asking to speak to a manager about this issue, they finally agreed to refund me $ 1000, and they took their sweet old time paying this back to me in 2 installments over 3 months after the job was done. Of course this required many follow up phone call reminders for them to send the money.
Am I satisfied with this refund of $ 1000? Absolutely not. I got totally ripped off paying what I did, which was still over $ 1000 after the refund for a job that maybe should have cost $ 300. Heck, I could have installed the drain line myself for free, and the cost of materials would have been $ 25.
So to summarize: Horrible company, don’t use them, ever. I still can’t believe the lack of honesty and integrity.

The other positive reviews for them on Unilocal must be self posts or friends posting for them to bring up their poor rating. SCROLL DOWN to see some of the real reviews.

Fantastic service. Called me back within 5 minutes to schedule, scheduled for the next day, they arrived early. Fixed everything on the spot. I am not sure if I was over charged, if I was, it wasn’t enough that I noticed. I was just so happy to have them take care of everything so professionally and so swiftly. Will definitely use them again and highly recommend them!

Great people! Professional and friendly on the phone. Kept me up to date every step of the way. Very positive experience. I’ve found my plumbing and heating company! Thanks Jamie & Randy.

Dependable Plumbing is always on point. They make service and responsiveness a priority. I’ve called them multiple times for replacing hot water heaters, fixing gas leaks, installing gas lines and they always send very knowledgeable individuals who are willing to answer any questions or concerns you may have. They always get the work done and will follow up if something is wrong. Definitely would recommend them.

I had my hot water heater start spewing water last week. Called at about 9:30pm, got a call right back and had a plumber at my place at 8:30am. They replaced the heater and took away the old one and were done before noon. Considering the weather and parking in Hoboken this was great. I do think I was charged more than other companies, but I didn’t realize this until after speaking to neighbors. I would recommend either negotiating or shopping around, but the service was very good.

I usually don’t write very bad reviews but I just have to voice my opinion on this one. Our water heater broke on Wednesday night, and we called dependable plumbing because it was referral from our townhouse. First time they said they weren’t taking messages even though I specifically said it was an emergency. Told me to call back at 8 am next morning, which I did and they STILL weren’t taking messages, and not to mention the receptionist on the phone was extremely rude. Couple hours later, my husband was able to get in touch with someone and they said they had «put in our message» and that we MIGHT be getting a call back. Up until today, I still have not gotten a call back. Luckily, i was able to find another plumbing company who was amazing. I have a very bad taste in my mouth with Dependable Plumbing. They’re anything BUT dependable. I understand that it might be busy season, but please have the courtesy to maybe give us a call back letting us know that they can’t do anything for us, instead of leaving us hanging especially when I have followed up numerous times letting them know that this was in fact an emergency. HORRIBLE. Also, the ²⁴⁄₇ service is a lie because they stop taking calls at 8PM. What’s the point if you just have a receptionist answering the phones telling people that they are no longer taking messages? I will never ever ever recommend this to anyone. Please proceed at your own risk because if it is in fact an emergency, they will not be responding.

Our water heater went late on a Friday– spewing water everywhere. We were referred to Steve at Dependable by a friend (also a plumber). I called & Steve got back to me within 5 minutes. He told me his men would be at our home in the morning-​they were and they were terrific!!! Prompt, professional, neat & courteous. Steve even made a follow up call to be sure everything was okay!!!
Dependable will be the number I call for all our plumbing needs.

We had a very bad experience with Dependable Plumbing. We called them to replace a fill valve in a toilet and after my husband showed them where the main water shut off valve was, he left them alone to go get something for them. When my husband came back into the house they told him that the kitchen faucet also needed to be replaced. To prove this the technician turned the faucet on but no water came out. This was odd because the dishes had been washed just an hour earlier. My husband knew something was fishy about this so he went back to look at the shut off valve and discovered that someone had turned it off. He turned it back on and water flowed once again — it was not broken. Needless to say, we did not have them do any work and I would not recommend them because of our experience with their dishonesty.

So if you don’t mind your repairman spending all his time talking on the phone and flipping levers he has no idea about this place is for you. It’s even more for you is you like a service call where the only interruptions to phone calls are the repairman looking at pictures of glassware on said phone.
Then there’s the part where he tells you he has no idea, but it’s broken. (Pretty sure the hot water heater sitting on a 3″ pool was his clue)
But the best comes after the phone calls, glassware & no clue when he tells you nothing I can do but I gotta charge you $ 95 plus tax for a service call.

Dependable plumbing certainly lives up to their name. Whether I need them to fix a problem or just provide an estimate they are there when I need them. The receptionist is friendly, the response time is fast and the crew is reliable, competent and provide excellent customer service. They have done work for me in my apartment and for the Condo building I live it. If you have any plumbing needs, look no further than Dependable Plumbing!