Sutter Roofing & Sheetmetal

It’s sad that I feel I must share my negative experience with Nate and Sutter Roofing. Our home in Healdsburg had gutters that rusted through and we needed some attic venting. Sutter was more expensive than other quotes I received, but I liked Nate when we came to provide the quote so I went with him. He did the install in August of 2013. A couple days later I let him know that the guys who installed the gutters had badly scratched up (from end to end) a single 4 ft. length of gutter that faces the street (deep scratches down to the metal, inches long). This is the only length of gutter on the entire house that can be viewed when walking to the front door. Could he replace it? Eventually in December he came out for a look and agreed to replace it. (I’d sent him pictures. Wouldn’t it have been easier to just bring the 4 ft. of gutter and do the job then?) It’s been 14 months since the install and he’s promised to come by and replace the gutter 5 times. In texts he’s promised «Absolutely, positively next week» and the like. He’s never come back. His team did a terrible job of installing the gutters: I discovered that in their haste to get the work done they installed the gutter OVER the asphalt shingles in many spots — which will rot the decking and rafters. I mentioned this to Nate and he didn’t respond. I had to try to fix these areas myself. Nate’s not a bad guy. I do believe that at some point he wanted to follow through on his promise, but it clearly isn’t that important to him — he received the check and now he’s done. My experience is that his crew does sloppy work (the install and scratched up length of gutter) and there is no quality control. Nate and I had discussed his putting on a new roof, but quality and follow-​through are important factors when making large purchases so Nate won’t be getting my business. Thanks for reading.

Once again, Nate Sutter and his crew did another quality repair for us.
As I mentioned before, the Sutter crew is a class act. The crew was professional, knowledgeable and cleaned up everything before the end of shift.
I would recommend them to anyone who needs a quality roof installed or just a repair.

Nate and his guys put a new roof on our Valley Ford home this weekend. Great experience. Nate was friendly, attentive, and prompt. The job was done quickly and with minimal disruption. We highly recommend Sutter Roofing.

Nate came out to give us an estimate. Set up a time to repair and fix gutters. He did not show up. Then, I rescheduled. He did not show up again. Don’t know what is going on with him, maybe he is too busy. Called Northbay Roofing and Gutters and they were great. Too bad as we will need a $ 30,000 roof and gutter job in a couple years and there is no way I would call him now.

Sutter Roofing in Sebastopol came out to my house in Santa Rosa. Nate and his crew did a fantastic job of scoping out the project and coming up with an incredible concept. I am into Japanese maples and Zen gardens. After viewing my roof and surrounding area, the Sutter team came up with a concept that included decorative rock, a path leading to a gated fence that surrounds my HVAC system. Because of my concrete slab that the house sits on, the HVAC unit is attached to the roof. The expertise of knowing the right sub-​contractors in the local area made the impossible task of moving the older unit and getting my roof in TIP TOP SHAPE.
By far one of the best experiences I have had in dealing with a roofing company in Sonoma County. Called 4 others and they all sounded like scam artist.
Trust the Sutter Name… They rock!
Ask for Nate, he is the man that can give you the straight truth on your needs.

Sutter roofing put a new roof on my home, when I installed a solar array two years ago. The roof leaked after the first heavy rain… several attempts to correct the problem have been made by the company. The attitude of the company is that it is my problem to repaint my ceiling! According to latent manufacturer defect law… they are responsible for any damage resulting from their install.
UPDATE: Nate Sutter offered reasonable compensation for the ceiling repaint. My problem is getting resolved.
UPDATE: 12÷15÷13 Instead of running from a customer service issues I have found Nate (owner) to address it head-​on in an earnest fashion. This includes stellar communication and follow-​thru. They have been diligent and professional in their resolution to my issues. At this time I would refer them to friends and family eagerly! Anyone can make a mistake (myself included) it is how we deal with our mistakes that makes the difference. What started out as a shaky relationship is now one of respect and communication. This is just the kind of locally-​owned and operated business we should be supporting

I’m a general contractor, and when I need a roofer Nate Sutter is my first call. He’s on time, honest, and his quality of work is unmatched. I recomend them all the time to friends and other contractors.

Great company! I would definately refer them to friends and family.

Sutter roofing came out to my home to replace my gutters that were in horrible condition. Nate Sutter and his worker showed up on time and went right to work. I had verbally told him what color I wanted and it was exactly what I wanted. I was fascinated by the equipment that they brought that allowed them to install seamless gutters. They finished that day and I was thrilled with how great the house looked, so clean and neat. Now I look forward to the rain and hearing it drain safely down my new gutters! Thanks Sutter Roofing!

In my experience, Sutter Roofing was unreliable (not showing up when they said they would), had an adversarial attitude rather than a teamwork view («that’s not my responsibility, it’s yours»), does shoddy work, complained when pressed to complete certain aspects of a roofing job, treated his employees poorly, and smoked tons of cigarettes on the job.