Wells Fargo Bank

This review is for all the Seattle locations.
It used to be a good bank but now they started FORCING tellers to be obnoxiously «nice» to the point they are getting too personal. I don’t need to be asked several personal questions that have nothing to do with my transactions.
This new form of customer service is completely unnecessary. I just want a teller to be nice, say hi, say goodbye, that’s it. I don’t want anyone prying into my personal life when all of my financial information is up on a screen right in front of them.

I don’t usually come, but when I do I always get very fast service. The tellers are very helpful and nice! If you ever open an account or just need help, check out Kelvin Tran. He knows what he’s doing and can figure out what you need, in your banking needs!

I should preface this by saying that I’m not a Wells Fargo customer. But I came to the Mt Baker location today to do a currency exchange. And while they weren’t able to accept the bills I had, I’d like to compliment Sasha, the teller that worked with me, for being incredibly kind, helpful, and personable.

(Probably) great if you bank here, but boy, prepare yourself if you don’t. Cashing a check here is like being held hostage until you’ve sufficiently convinced them that you have zero intention of opening a Wells Fargo account.
I came in after work. When I got to the window, my first mistake was telling the cashier that no, I didn’t have a Wells Fargo account. Apparently to cash a check here, you need to provide the following:
— 2 forms of ID (one being a valid driver’s license, passport or other government ID)
— Signature on the back of the check
— Name, address & telephone number printed on the back of the check.
— R thumbprint on the front of the check (ink pad is provided at the window)
I’m all for security, but man, talk about time-​consuming. That’s not what the 2 stars is for, however. The 2 stars is for the sales pitch I had to listen to while I waited for the teller to complete my transaction. I couldn’t help but think, ‘You know, with this many people in line, you MAY be able to work faster if you focused less on delivering a sales pitch I’ve told you I’m not interested in, and more on the computer.‘
Yes, I politely listened to the teller’s pitch (I figured hey, management may be forcing her to give this pitch to everyone without a Wells Fargo account, no reason to take it out on her).
Yes, I did tell her that «No thanks, I’m happy with my current bank.»
Yes, she did continue with her pitch, now with added personal questions. Dang, was it ever hard to stay polite during this 5 – 10 minute ordeal.
In the end, I didn’t get my check cashed either. My drivers’ license had expired earlier in the month & I hadn’t gotten my new one in the mail yet. I ended up sitting through that whole pitch, answering those irritatingly personal questions & didn’t even get my money. The teller realized that my expired license wasn’t valid only AFTER all this tiresome experience had taken place. Can’t help but wonder if she would’ve stood a chance at noticing this (& saving a whole bunch of time) if she wasn’t so focused on trying to get me to switch banks.
Not what anyone (I know) wants at the end of the day. Just go to the ATM. For the love of god, just go to the ATM, or the drive through, or just deposit the check in your own bank/​credit union.
One wonders if that pitch has ever worked. For me it had the opposite effect. I’d never open a checking account here due to my worry about sending someone through a similar tiresome experience.

I have been going to this location for… let’s see… for over 6 years. My first official bank, and ever since, been, sort of going strong. I would say that there is excellent customer service, and they are very friendly and approachable, but every single time I come in person, they’re like a bunch of sharks so hungry they want me to make changes to my account or something. Not that it’s a problem, they are just doing their job, but I always have this location say something… I go to other locations and never get hounded.
I would say that my personal banker, hopefully she’s still there (haven’t been in-​person in at least 3 months) because she was really nice and useful to me. Now, I like cashing checks and sometimes coming in person to a bank – for the interpersonal aspect. However, I feel like these tellers are always telling me to do things online. I appreciate the recommendation, but just fyi, it is crucial to have some social interaction in this very high tech life nowadays. Just sayin.
Anyway, this bank is busy on weekends, and sometimes after work hours like 4:30 PM. Otherwise, they are normally friendly, very nice and welcoming!

The employees at this branch are the best! I’m always greeted cheerfully when I walk in and the tellers are very personable and professional. Definitely my favorite branch in Seattle. This kind of treatment is why I’ve been banking with Wells Fargo for six years and counting.

Troy Fox was my banking superhero today.

I wanna give 5 stars to any bank, cuz they give me money! But alas, it’s actually my own money. And even though this bank has a drive up window (which I assume was built for convenience) I sat in my car waiting for someone to come to the window for about 5 minutes. Not terrible service but had I known, I would have parked and gone inside.