Washington Federal

Stay away from Washington Federal. The worst bank I’ve EVER encountered — and, sadly, this is a recent development. They «upgraded» their on-​line banking system, which has shut down long time accounts, and they have no customer service capable of dealing with it. I’ve rarely had a call returned and am always asked to jump through hoops after they’ve made errors. After years with this bank, I’m finally pulling my accounts and moving to a bank that’s responsive.

I absolutely love this bank. They care about you, your money and your business. They go out of their way to make sure you’re satisfied, as well.
There have been a couple instances where I’ve made some mistakes that they corrected for me.
First time, a room mate gave me a check for rent dated a day before the day I was going to cash it. The teller caught this and didn’t cash the check so it would save me and my room mate some fees.
Second, I was leaving for Canada on vacation for a week. I forgot to tell the bank that they should enable my debit card for international use. They contacted me immediately after I tried to make the first charge on my card to notify me that my card had been swiped in Canada. I told them it was me, and then they enabled my card for international use then and there (a process that usually takes about 3 hours was done for me in less than 5 minutes).
When I was younger, and had less money, they would warn me before I made a withdrawal every time just in case I went under my minimum.
I love this bank. ‘Nuff said.

I love doing business with this bank. They are very helpful. Im trying to be a first time home buyer and they have done everything to help educate me and make the experience less stressful.
Unlike commercial banks, where you are just a number — this has a small town feel with all the accommodations of a larger bank.