Vivint Smart Home

I am disappointed with Vivint. I’ve been a longtime customer on basic monitoring services and decided to have outdoor camera installed. While the cameras work most of the time and I get notification, I do not see it on my iPhone instantly. There’s a lag time. Sometimes the Activities button from my iPhone does not show the correct time until much later. I’ve spent an hour with Vivint trying to correct this yet it still does not work. I got tired standing in front of my panel as the tech was giving me instructions thru the phone. If a tech would come to correct their own system’s error, they’ll charge you a fee. At this point I have nothing good to say about this company’s ability to provide good outdoor camera system that truly works. For basic home alarm system, their system works (5 stars) but not the cameras (1 star), hence I gave them a generous 2 star rating. Totally disappointed with them!!!

I like the system a lot. Super easy to use and just like having it. I’ve heard good things about Vivint and how they continue to come out with high tech cool things. I got the system because I had a friend who recommended it.

Vivint security is NO GOOD. ADT is better, I thought I switch to Vivint is a good idea. I was wrong, they set up my first appointment to install the service, they did not show up, they do not have enough technician to do the job, the one supposed to be there, he called in that he had a family problem. I was upset and frustrate because I do not have time to wait for them since they already set up my appointment almost 2 months, they wait til the last week to call me that they have an issue. Now, I want them to send me the motion camera, they said, I called in and set up an appointment with them on Friday, sometime in May. They did not show up. So, my friend called in and told them that he will be free on Monday, they said they will set up Monday 6/​24, the appointment was set up in May. Now, I just receive a call from them, that they could not make it, the technician supposed to be there, his wife has a baby. Is anyone tell me what kind of services do they have. The appointment setter did not communicate with installer and they do not understand what customer wanted. Even the manager and specialist, they told me that customers are their top priority. But when I did set up the appointment, they change before the week of the appointment. They just set up the time, then when the time come, they called in that technician is not available. I DON’T RECOMMEND ANYONE TO HAVE THEIR SERVICE… DON’T EVER GO TO THIS SERVICES… I BETTER GO TO ADT Security than this one…