Union Bank

Where’s the button for NEGATIVE stars? Unbelievably rude! Even worse – They don’t care that they are rude! I was given misinformation that caused me credit damage (Patently Incorrect info, not good info that unfortunately did not work out for me). NO apology, NO alternative solutions – (I found some at a different local bank) – No follow-​through though I tried.
They could CARE LESS if their customers leave or if pull my money from their bank! So I did. I had been a customer for many years, took good care of my money and credit, and if they don’t want customers like me, I will take my money, good credit, and dignity elsewhere.
You will be sorry if you take their advice. I urge you to bank elsewhere. Agree with other poster – phone service is Abysmal.

AWFUL Bank. Many clueless people working there. I tried selling some stock through them and it has been a nightmare. Slow to respond and don’t seem to care about helping their customers. Will never bank with Union Bank.

I would like to give this bank a negative rating but one star is the best I can do.
I was attracted to this bank due to the 1% interest on Money Market deposits, unfortunately they cannot deliver on anything else. Their staff in Gig Harbor is totally clueless and gave me so much mis-​information I may need to file a complaint with the state for their behavior. Be careful about the doing business with this crowd the «retail staff» are just application collectors and the real work gets done elsewhere.
I amy also mention this management of this bank could careless in how they treat people.
I was caught up with the Olympic Coast (OCI) Bankruptcy case read the Puget Sound Business journal for information on this story. Basically OCI was a loan customer of Frountier, when Union took over they called OCI’s line of credit which was paid current but over due, the company had no options to re-​finance but was solvent enough to make the monthly payments… needless to say Union forced OCI into BK, over 800 people such as myself had accounts that OCI managed, all of our accounts were frozen by the bankruptcy trustee, during over a 1 year period Union Bank’s continued to file frivolous claims that our managed money somehow should be thiers, they lost on all acccounts however our money was tied up for over 1 year, our investments were negelcted and our legal bills were over 300k. Many people complained to the president’s office of Union to no avail, they wasted their money and ours trying to grind us into the ground.
This is a bad company stay way… except for the 1% MMKT

Horrible! Unbelievably rude. Awful experience transitioning from Frontier Bank to these guys from California. We actually had one employee tell us that Union Bank was just not interested in small business customers and that we should just leave. Well, we did!
We’d been business customers of Frontier Bank for over 19 years (used to be with North Star until Frontier bought them, and the change was trouble free and our experience with Frontier was equally pleasant for years). I will say that the local employees who were retained from Frontier (at several branches, downtown, ballard, and mill creek) remain friendly and pleasant. But the new Union Bank employees are terse, for the most part.
Union Bank’s policies are NOT friendly and I’d encourage anyone to leave! Either find one of Washington’s great credit unions (BECU, Sea Metropolitan, etc) or a smaller banking organization that actually cares about its customers (Banner Bank, Sound Community Bank, etc). Fees, fees, and more fees. There’s no such thing as FREE anything at Union Bank. And the HARD-​SELL! Employees now pounce on you and are always trying to get you to get new services. It’s a very unpleasant banking experience.
If you have any questions regarding a current loan, NOONE AT A LOCAL BRANCH is allowed to help you. You have to call the horrendous phone center and be stuck in their automated system forever. And when you finally get through to a call center person, the experience is NOT very helpful.
Honestly, I’ve worked with several different banks over the last 30 years, and even the giant soul-​less national banks (Bank of America, Chase) will treat you better than Union Bank will. STAY AWAY!