Umpqua Bank

This bank is simply not following any of the rules for banks, that is, they treat you as a person and with respect. Imagine.
While they are a regional bank, and i have moved to another part of the country, I keep my accounts here, because when i have had problems with my account, they are on the phone sorting it out, quickly and efficiently, and then follow up with a written response. And they always answer emails!
Seriously, this bank defies all expectations.
I plan to return to Seattle soon just to open another account with them.

The staff were courteous and thorough when helping me switch my accounts over from Chase. 8 months later and still super happy about my decision!

I never thought i would write a review for a bank… ever. I have lived in the neighborhood for almost 8 years and when a bank opened up I yawned. but I needed to drop off my otter naming ballots (where if you win Umpqua bank provides a ice cream party for 100 people). I was met by a smile from Jackie who was accommodating to me and my dog Harper, very much. I went in and Harper was offered cookies, I was offered ice cream, coffee (which was very good from a roaster in Oregon just for the bank), and chocolate. By the time I left harper had an Umpqua tennis ball and I had a sequoia bonzi seedling to grow. I am going to open a savings account for the personal service and the extra bonus treats for sure! Kudos to the staff for being so friendly. The only complaint would be they should know their APR rates better/​bank information/​answers to questions regarding bank. Other than that it was the best banking experience with out a transaction ever!

The friendliest bank I have ever stepped foot in. I liked it so much I moved our mortgage over to Umpqua and saved a bunch of money.