U.S. Bank

I love this branch! The staff is so friendly and helpful. I needed a line of credit and the branch manager and banker listened carefully and suggested the right product for me. They were very knowledgable about what I needed and the different products they have. This branch is out of my way and a little hidden, but I would highly suggest stopping by!

This is by far the worst US Bank I have ever been to. While they are friendly, they just don’t ever seem to know what they are doing! As a customer, I shouldn’t have to explain how to do something to the teller. I’ve gone in multiple times for regular, everyday things, and they act completely clueless about what they’re doing and why I might be coming in for it.
One example is when I came in to notify them that I was leaving the country and would be using my card. The teller looked at me cluelessly and said, «Ok.» I handed her my card and ID so she could make a note in my account (something I’ve US Bank do before). She took my card and ID and asked, «So… What do you want me to do?» I explained that since I was leaving the country, I didn’t want it to look like suspicious activity when I started using my card. She said, «Oh ok. It won’t.» I wanted to clarify that if I used my card out of the country, it wasn’t going to get blocked and I would be stuck without a way to pay for things. That’s when she said, «Ok. Well… I can make a note on your account so we don’t do that.» UMMMMMMM! I’m pretty sure that’s what I asked to be done in the first place.
I used to come to this branch because it was close to my house, but I think I’ll go out of my way to go to a different branch from now on. Tired of them wasting my time.
CLUELESS!!!