U.S. Bank

I have to drop my review of this bank down to ONE star, as they now charge me
for coins for my shop, even though I keep not only my business account there,
and have for 9 years, but my personal account.
I run though a lot of change, as people give you a $ 20 for a $ 3 dollar
purchase, and want to buy quarters for laundry, bus, etc.
This costs me only $ 50 a month, but it is the principle of the thing.
I think it is outrageous that the ”higher ups” dreamed this up, and if I could I would
switch to Wells Fargo, which does not charge for change.
the bank workers are friendly, very much so, but hey, if you have a business,
a shop, BEWARE. All branches of US Bank now CHARGE for CHANGE.
Phooey!

Do NOT USE their ATM. It will eat your card, never offer to spit it back out, and if you ask the teller inside, they say it’s company policy to destroy non-​US Bank cards. WTF??? I will never use this ATM nor bank, because of their policies and shady practices.
Because their bank ate my card, it ended up costing me $ 200 in fees and such. I wish I could sue the bank for the stress and the money I lost because they would not give me back my card.

I have been banking with this U.S. Bank branch for several years. I now live in Hawaii, in which there are no branch locations, and I stay with them because their service is so great. They are always so courteous, helpful and kind. Big thanks to Ben for his superior customer service today, answering all my questions and helping me manage my account. Mahalo!

Us bank will charge you fees any chance they can get. I over drew my account by $ 100 and by the end of the month they tacked on over 200 dollars in fees. This is a bank that does not care about it’s customers and only wants to steal your money. Please do yourself a favor and choose a local bank that does not have hidden fees.

Convenient ATM, though it’s hard to tell anyone begging for money that you have no cash when they’ve just seen you withdraw it.
Not really the place I feel safest using an ATM, but so far, no issues, and I’m glad there’s an ATM (that I don’t have to pay fees at) somewhere around here.

Three trips into the branch and they have still not been able to correctly open a reserve savings acct for our condo association. The account they finally opened was not as promised when we got the first statement. Three calls to bank have not been returned.
Next step is choosing a new bank.

This bank has been amazing for my personal and business. Jamie has been more than helpful on many occasions. I’ve needed everything from loans to credit card processing and these guys keep my business running smooth. Big thanks to USBANK & everyone at this branch (I miss Jessie!)

Adrian, Ashish, and Douglas all left. Now it’s just a boring old bank.

I’ve banked in various countries with multiple different banks, and this particular branch is the best bank, with the nicest staff and management i’ve ever experienced.
Once you have done your banking here for a while they are like part of your family and it’s brilliant being able to just simply call the branch and talk directly to your banker. Wouldn’t bank anywhere else now, i’ve been spoiled.

jst ran in to break a hundo friendly teller and nice place.
located in a sketchy neighborhood but again great customer service tks

I love this branch. Been banking at US Bank for years, and 99% of the time I come into this one. I know most the tellers by first name by now (without cheating and looking at the name tag), and they’re all super friendly. I’ve honestly never had any bad experiences here. After a horrific, horrific experience with Key Bank, it’s relieving to know I can count on the people that I trust with my money.
Oh and I saw a joke about a complementary massage in another review. They actually had that the other day! I was in a hurry so I didn’t get it, but they had a freaking masseuse in there!

Friendly, helpful folks here, and convenient location. Lots of ATMs around and fees are not really terrible. As good as it gets in a big bank.

US banks policies are changing but are still better in regards to checking and savings, then any other bank I’ve contacted for information. The staff are very kind and helpful. When my account numbers were stolen and used, they reversed all of the charges and reinstated my balance in a very simple and easy way. I was very impressed.

I’m not reviewing this bank on USBank corporate policies (which are better, occasionally much better, than other banks I’ve used), but on branch itself. Friendly staff, but not in obnoxious way. Good location. What the hell else do you want?

I don’t really understand the poor reviews of this branch. The employees are friendly enough, the security guard always tells me to have a nice night, and the location is extremely convenient. What more do you want from a bank? Golden-​winged cherubs handing out martinis when you walk through the door? A complimentary full-​release massage while you wait in line? No overdraft fees? It’s a bank, people. Let’s be realistic. It’s a place to put your paycheck.

Car Loans — might want to go somewhere else
They lost some of my paperwork for my car loan. So I went in to fill them out again. Then 6 months later I get 3 phone frantic phone calls telling me they are missing documentation for my car loan. They seemed to have lost my whole file this time. Pink slip and all! Their excuse was they had a lot of turnover with the company during the hard economic times. So did they take clients files when they left?
Luckily my parents gave me a loan so I could pay it off and be done with them. It’s been 2 months and they still haven’t removed themselves from my registration on the vehicle, nor have they sent me my new pink slip.
You know it’s bad when they know who you are when you call and what it’s regarding because the issue has taken 2 months to resolve.
Im still currently waiting on my updated documentation.

I closed my account here, after paying back a overdraft and US Bank never cleared it from check systems so its been harder for me to open up a new bank account. When I called the branch the manager never was willing to call me back about it, which I found really rude. The person after I mentioned wanting to have a bank account was dumb enough to actually think that I would want to bank with US Bank again, which after you find out that there overdraft on an over charged item is $ 7 a day until its paid back, which is enormously high, actually said if you want to have a bank account again we would give you one. its like well I want to have one but not with your bank, what I said to that wasn’t much because I really did try and be polite about it, though could have gone like so many places. So regarding Pablo and other’s comments about the ripping you off and poor banking policies, lets say if you want to bank at a bank that doesn’t care much about its customers, nor ripping you off then bank here. I personally try not to bank at banks like this or Bank of American which charge $ 2.50 or so to use there ATM’s for I find that that in itself is outragious. But if your one to not care to much about this type of issues, than you may enjoy banking at bank like this, personally don’t buy into it it I found its not worth it. I“ve personally come to the conclusion that most banks though are bad. Lets just say it doesn’t provide five star service, and gets a one star rating.

All of the «Dilbert» characters work this USBank, so it’s fun coming here and the walking out to see Hedwig and the pussycats eating at Broadway Grill.
Fortunately I switched to a different bank due to USBank’s policies which are much less than competitive and rip you off blatantly, kinda like George W.