Trek Bicycle Store

I went to get a road bike today and Jim was helping me. He was very knowledgeable, super nice and didn’t seem like some aggressive salesman at all. I got fitted for my bike, went on a test ride. Then, Jim recommended some essentials that I didn’t own yet, like a patch kit, extra tube, chain lube, portable pump and a lock, of course. I’d say their things are reasonably priced. The interior of the store is right down my alley, very cool reclaimed wood accent wall, very clean and bikes are neatly displayed. My plan was to shop around and find that perfect bike shop. However, I’m happy that this was my first and only stop. After first 10 minutes, I knew I didn’t want to leave.

Very knowledgable and friendly staff. This is a great place for low pressure sales and solid service. Nobody is pushy and they take their time. I bought a bike 3 weeks ago and it feels great and runs smooth. I subsequently took another bike in for a little work. They fixed up the bike at no charge and listened to my needs for a few accessories and got on my way for a fare price.

Came in for a tube and tire upgrade and got so much more. All of the guys who work there are extremely attentive and helpful. They answered all of my questions, helped me pick a seat that works for my body, and brought my bike up to riding ready capacity. I will do all of my future shopping here from now on.

I went in looking to demo, and possibly buy, a new Superfly since I’ve been a hard tail XC rider for years. Tom assisted me and was incredibly personable, helpful, and able to answer all the questions I had. They didn’t have the exact Superfly I wanted so I asked to try out the Fuel EX 29 I had been reading about. There was a huge selection of bikes for any budget but I had been reading a lot of positive reviews about the Fuel. The bike was beyond amazing and I ended up buying it before leaving. The whole time Tom was informative and never pushy — never trying to push a sale. That’s the opposite experience I had at a competing store.
Flash forward two days to pick it up and again I had an exceptional experience. William brought out my bike, made sure everything was included, checked both shock settings, and answered all the questions I had. He too, was incredibly friendly and seemed to genuinely enjoy working at the store. I decided I needed to buy some new shoes since my last pair weren’t holding up so well. Their choices ran from the simple to the super deluxe. I found a pair that fit perfectly and William offered to install the cleats. That made my day.
Hands down the best experience I’ve had in a bike shop. Period. Props to Tom and William for awesome customer service and earning the store a new permanent customer.

I am giving the Trek Bicycle Store five stars and I don’t own one nor do I even ride one!
Customer Service:
Right out of the gate you get greeted by staff who obviously enjoy cycling and you can feel that enthusiasm. I think based on my experience, they’ve got people of all types of cycling experiences but similar enthusiasms.
Service Dept.:
I once came in to buy a brake cable and housing. The mechanic asks me if I have the bike with me. I reply «yes» and he tells me to bring it in so he can measure the housings. Not only did he cut the housing to length, but he provided me the ferrules and cable end caps that you crimp so the wire doesn’t fray. Did I mention he did not even charge me for cutting and smoothing out the cable housing ends? So now, I buy tubes or bring my ride in for the really time consuming complex stuff. YES they service non-​Trek bikes too!
Displays:
I don’t care if you love driving, the displays are attractive, the store is neat and organized, the prices for items are clearly marked.
Selection:
It isn’t too road biased, too mountain bike heavy, or full on low end bikes. This store has to be the most ‘balanced’ variety of bicycles. Essentially, Trek makes bikes for several types of riders… you’re likely to find a bike you like there as I almost, just almost became a convert. And for the BMX’ers and gravity guys, they have stuff for you too such as full face helmets, enduro pads, and other gear.
Overall, if you’re getting into cycling or you’re a Trek die-​hard, this is your mecca!
*I didn’t do price range because of the variety but lets just say if you want to spend a $ 100 on a kids bike or $ 8000 on a carbon fiber mountain bike… either way is very possible at this store.

There is nothing like great customer service when you need good advice and I will proudly say these guys at the trek store are awesome.
I visited 5 bike shops in the region and besides this store only one other store gave me great service.
The shops where service was lacking made me want to leave fairly quickly since that level of service was probably the norm.
At this store the owner answered all my questions, allowed me to test ride multiple bikes, made adjustments for me on the bikes I liked and ultimately helped me make a decision. If the service wasn’t good I would have had a hard time making a decision. The owner even answered emails on his day off… Pretty amazing. I spent 1500 on a new trek mountain bike and will recommend this place to all my friends!

I want to Thank Trek Bicycle Store in Tukwila for their outstanding customer service!!! My wife and I wanted to get into bike riding and have visited over 10 local bike shops total! Our 3 interactions with the Trek Store was perfect! We worked primarily with Ryan Barr and he is truly a passionate rider that loves helping people. Ryan was very professional and was patient with us. He listened to all our wants, needs and interests and was extremely resourceful.
I’ve worked in customer service for 10+ years and let me tell you, he is genuine, honest and never once did I feel pressured for the sale. My wife and I spent a total of 6 – 8 hours with 3 visits to the store before we pulled the trigger and got our bikes + accessories.
Our experience with this LBS was truly the best experience ever! World Class Customer service is hard to come by and a lot of companies try. Trek Store and Ryan well exceeded my expectations and will be a promoter for life!
I also had the opportunity to interact with the other staff members as well but Ryan made the biggest impact. I have already started to recommend friends to come in to the trek store for their bike purchases! Thanks Ryan! SUPER EXCITED for my Fuel EX7 and my wife loves her Neko SLX!!!
Thank You to the entire staff at Trek Bicycle Store Tukwila for starting and growing a new relationship with us! You guys are our only local bike shop.
Thanks for taking care of us!

I have been doing business with Bicycles West/​Trek Bicycle Store for more than four years now and I feel confident recommending them.
Kurt and his team know the Trek lineup very well, from the kids bikes to high end road and mountain bikes. I have purchased two mountain bikes from them in the past four years and the experience has been great.
They helped me select a bike, track down my preferred model/​size, build it up to my liking, and get me a solid price.
I’ve had my bikes maintained by them including regular maintenance and repairs/​suspension rebuilds. The techs are pros and I trust them.
I could go on and on but if you are in the market for a new bike and are considering Trek, go see Kurt and his team.

This place rocks!
I went in there because my back tire was out of alignment and was rubbing up against the frame of the bike (a problem due to the work of another bike shop).
I went inside and I asked if someone could take a look. They took in the back and went straight to work. Seriously, no wait at all! While they went to work on it I took a look around. Very nice displays, I decided I wanted to buy a new bike saddle. Could you guys put it on while you’re at it? No problem!
Oh but my bike was old and the seat wouldn’t fit. No problem! They had a part in the back, put it on and attached the seat.
The whole process was about 20mins, the labor, the seat, and the extra part came to $ 40. Awesome! I highly recommend these guys.

These guys are great. I love a bike shop where you don’t need an appointment for small adjustments. I had a shifting issue that another bike shop was not optimistic about fixing and this shop took me in and got it done within 5 minutes.
The staff up front are really knowledgable and easy to work with as well. I have bike shopped there as well. They aren’t pushy or condenscending at all.

The team here is great! My husband and I stumbled upon this new location and really liked their selection. I was somewhat in the market for a new bike and Kurt was awesome — he got to know me and what I was looking for with a no frills approach.
I did not leave that day with a bike as I wasn’t equipped for a ride but went back the next day and test road 2 bikes — both adjusted well for my test ride around the building. After my rides — I did purchase a great bike on the spot.
No matter if you are a beginner, a recreational or die hard rider, you will find something here that will suite you well. Check them out — it’s a great place! Thank you Trek Bicycles!

Awesome new store! Fantastic sales staff. Big shout to Brian and Jeremy for making the buying experience enjoyable. Bike needed to be ordered, but they were fearful that it would not be available so Kurt stepped up and said he would go in the system to lock it down for delivery next week. Looking forward to seeing the world on two wheels. Thanks to the good guys at the Trek store, Tukwila!