Tottini

I went here for an event they were hosting/​giving space to, and it can only be described as a hugely over-​hyped racket. I can’t believe any merchant would partake in such a thing –silhouette portraiture with «the national expert» — $ 50 a pop plus tax (because they want you to buy the frame too). Worse, they were not helping to organize it at all by directing customer traffic, and so an appointment I had at this event got skipped with no apology!
And lastly, thought they are in the Chinook Book, they CLEARLY hate coupons!
A fancy store for rich people who look the part, and no one else.

[ THE GOOD ]
— Locally co-​owned by two Seattle moms :)
— Great (hard to find) modern brands for baby gear & furniture (UPPAbaby, Nuna, Babyletto, Monte, etc.)
— If you’re the kind of parent who knows what they want, Tottini can pretty much special order anything!
[ THE BAD ]
— Small space so not a lot of large items on display
[ PRO TIP ]
— Sign up for a baby registry with them and they offer you a FREE personal shopping appointment — such a fantastic service where you’re one on one with someone who will answer all your questions and give you comparisons of products to fit your needs.

Before trekking over here, you should call in advance… even if it’s within their posted business hours.
Made a trip over here to look at cribs — showed up at 3:35pm on a Saturday and there was a sign on the window that whomever was working the store would return at 4:30pm.
We went to Land of Nod instead.

We gave Tottini another shot and boy are we glad we did! Our second experience there was a world of difference. Tottini does a great job at stocking lots of different brands and when you are a first time parent getting hands on with the big ticket items is really important. We were in the market for a car seat and wanted to also look at strollers. Both the women working were super friendly and extremely knowledgeable! They answered ALL our questions and showed us how all the different features work. Plus the one woman even gave us some stroller advice based on her experience as a mom. This was exactly what we were hoping for the first time we came to Tottini and I’m really glad we gave them a second chance. We were happy to make several big purchases and will be coming back for more baby gear!

Wow, what a breath of fresh air!
The follow up, the thoroughness, and the kindness that Amber provided me with has made me a very happy and loyal customer to Tottini. I already liked this store for their great selection of baby items, reasonable prices, and that they are locally owned, but today’s experience really cemented things for me.
I was in a real pickle; I had been searching high and low for an Uppababy Chicco Car Seat adapter for my SIL. I couldn’t find one anywhere in the 3 states that I had been searching in, apparently UB is going through a change in models, causing product shortages. I thought I was in the clear when a store in Edmonds told me they had what I was looking for, then mailed the adapter to my sister; but when she got it, it was the wrong adapter! I was told it’d be another month before they got anymore.
Luckily, I had been on Tottini’s list of people to call when the product came in, Amber took my info, promised to call, and then SHE DID! She confirmed they had what I was looking for, sensing my urgency, she allowed me to purchase it over the phone and then come by the next day to look at it. When I went in the store this morning, there it was! I almost cried. Seriously. I explained what happened with the other store, the long search and frustration in tracking this thing down. Shame on Uppababy for not handling new product launches better, but anyways… I asked Amber if she’d mail it out and she said, of course! She took the info, and emailed me a tracking # within minutes of leaving the store. When I asked her how much for shipping, she said I’d been through enough. :) Wow. Again, with the tears! Gold star, white glove service over here!
Thank you, Tottini, and thank you, Amber!

Very cool little baby shop with lots of cool baby gadgets. I love new and innovative stuff to get for my kiddo to make life easier. Zoli is my favorite brand there. I bought a Zoli weighted straw sippy cup and velcro baby socks so my little girl can’t tear off her socks like she loves to do. Rad!

Great customer service, fair prices, good item selection for the size of the store.

The owner of this store reached out to me after seeing my review and was very concerned. She attemped to improve our situation which was very considerate. She indicated that her staffing situation was improved as a result of various customer complaints. As I said in my previous review the store has some very cute and functional baby supplies and gift items. I look forward to giving them another chance.

Giving 1 star because I can’t find a way to give zero.
I’ve never had such horrible customer service. Ever. And I shop frequently in China where they yell, harass, and spit in your general direction when you can’t reach agreement on price.
I want to like Tottini, I really do, because they carry some sweet, trendy, and stylish baby wares, which are hard to come by in brick and mortars around Seattle. Plus I like to support local whenever I can. But alas, Tottini, it’s like you want to alienate your customers.
I’ve been here 10 – 12 times over the past several months and each time it has consistently been inattentive and disinterested sales associates (how that’s possible in an empty store the size of my tiny college apartment I don’t understand), who are more interested in badmouthing their owners and distributors than educating me on their products.
When I do find something I like, it’s never in stock, so I have to wait a few weeks, which has always turned into 1 – 2 months, for them to order it and get it in. Over that time there’s no communication on status, and I have to continuously call in to try to reach a live human that can assure me they haven’t just run off to Muckleshoot with the money I paid them upfront.
Today I’ve finally had it. I finally received my Babyletto Skip dresser, but alas it’s missing a part, so I can’t assemble it. The manufacturer’s fault I’m sure, I get it. But when I asked if I can swap my incomplete package with one of the others they have in stock (finally they have something in stock because they ordered more units with mine!) they looked at me as if the suggestion was absurd. Way to put your customers first. I’ve never encountered another retailer, big or small, that has responded that way when they hand over a product to you with a blatant manufacturer’s defect.
If anybody wants to come over for s’mores tonight, I have plenty of kindling.
Next time I’m going with Amazon or Target.

Stopped in this weekend to take a look at chairs and furniture.
This store is much too small to have a lot of inventory. There are literally 3 chairs and 2 cribs. The cribs are also from the same manufacturer (babyletto). There isn’t a ton of selection here, and the sales person recommended I check on-​line to see more cribs… which is just a little counterintuitive when I came in to look at them in person…
However, if you are living in an urban area with a small baby room, this place does seem to have the furniture that would be ideal for small spaces.
They also have cute merchandise. But it is very cramped in the store and once we got in I just wanted to get out.

Ordered baby mattress over 2 months ago. Terrible communication, never got the item and nobody ever followed up. Not apologetic and told us to go get it somewhere else. I would give 0 stars if possible.

I love and appreciate there is a retail store jam packed with baby stuff that I can see with my own eyes, examine, and test out. I’ve done a lot of research when it came to baby products and they carry only quality/​top brands and items. We ended up buying our stroller from here, a Baby jogger city mini GT but we’re thrilled they had the uppababy cruz for us to compare it too since they were the two in our rubbings. When you check in you get 10% off in stock items too! The ladies patiently answered all my questions and I didn’t get the snobbish vibe other people complained about.

I received a very nice response from one of the owners of tottini, who apologized for the experience I had and made it clear that this was not normal at their store. I really appreciate their efforts to correct things. Given this, and my previous good experiences here, I’m inclined to believe my experience with Amber was a fluke.

They have great luxury items for children, but a lot of this can be found cheaper elsewhere. Definitely do NOT do baby registry here, their benefits to complete your wishlist once the event date has past is by far the worst. (Only one day to get a mere 10% off to complete your items… what?). Also, their website isn’t the most user friendly, so friends and family from out of town didn’t even bother to look at Tottini. –This place is great if you want to support local business and get an idea of top products, but their sales and discounts are slim to none. Go to giggles, amazon, or even pottery barn kids and get the better deal.

I purchased several large ticket items here for my daughter when we first moved to Seattle in early 2009, including a bed. They are very nice folks and really know their products well. Even though I don’t personally have a need for 90% of what they sell now that my daughter is 7 and ½, it’s a WONDERFUL shop to go to for baby gifts of all kinds (clothes, books, furnishings, sheets, diaper bags, bottles, night lights, toys, etc.). Highly recommend you stop in if you’re looking for inspiration for your own bundle of joy’s nursery, or for a friend/​family member who is expecting.

This store is great for baby/​kid stuff! They are honest and have good customer service! The store is cute, they have a good selection, and the prices are only (sometimes) slightly higher than online (which I expect when supporting local). LOVE!

The Hubby and I stumbled across Tottini this afternoon and REALLY enjoyed browsing around. As another reviewer said they have some truly unique and adorable items that met our needs for eco-​friendly, chemical-​free cuteness. We also found the staff to be welcoming and helpful.
In response to the comments that the store is expensive, it certainly costs more than big box stores like target and babies r’ us for an item with the same function. But at Tottini’s that item wont be made in China, full of chemicals and ugly. :) In fact we found the prices are actually very competitive — we price checked a few items they carried that we also have on our Amazon registry and were pleasantly surprised.
The only reason I’m not giving 5 stars is because of the comments on some other reviews. While we did not buy furniture from Tottini, I’m not thrilled with managements response to one reviewer who did. If I had spent the kind of money that Tottini’s charges for a chair, I would certainly expect ‘white glove delivery’ as a matter of course.
Bottom Line: We will definitely continue to purchase items from their great and competitively priced selection of awesome baby stuff.

I love this store. Only wish they were bigger so they could carry all the brands I want to look at and buy. We purchased a crib and mattress for our son here and the service was excellent. The mattress ended up being backordered forever, so they were nice enough to upgrade us to the next level mattress for free. This was so important to me since my baby was driving me batty with his lack of sleep and I was desperate to try out the crib. (he loved it, btw — highly recommend the oeuf cribs).
We did ask about shipping and were told that they contract out to a local company. I thought about ordering online, but really that seemed so underhanded since if it were not for the store and its staff we would never have decided on the crib. We opted to pick up and it was not a problem.

I’ll be honest, I’d seen this store from afar after many, many visits to REI (mostly before having a kid) and brushed it off as a snooty, expensive and unpractical kind of place that carried products of no real value to real, deep in the trenches parents.
Well, I was wrong! As our baby was growing out of the infant-​style carseat, the hunt was on for the next carseat, the so-​called convertible carseat. Because we have a small car and wanted to avoid the ginormous carseats you hear horror stories about, we had narrowed our choices to the Britax Roundabout and the Maxi Cosi Priori.
From our research, Tottini was the only store in the area that carried the Maxi Cosi, which was important because we wanted to practice installing it in the car to ensure a good fit.
We showed up at the store and were immediately welcomes by the staff – they provided us some great information on the carseat and were very willing and helpful to show us how the seat works and how to get it in the car. Because of our great experience, we decided to buy the Maxi Cosi right then and there, and avoid the trek to the burbs to try out the Britax.
The best part of the whole experience was after we’d left the store – the salesperson (I wish I’d remembered her name) called to let me know about the carseat fabric care, something I’d asked about in-​store, but she didn’t have handy. Now that’s what I call service!
We will definitely shop here again and based on the products they carry, this will be a top destination for baby and kid gifts in the future!

Since it opened, Tottini has been the first and and last place we go when we’re looking for baby shower gifts, or other things for our newly childified friends and family, and as fate would have it, we will be shopping there for ourselves in the very near future. Unlike the big box baby stores, Tottini focuses on unique, eco-​friendly, and smartly designed products for newborns to toddlers and the parents who have them.
Most prominently featured is a selection of funky, almost futuristic strollers, high chairs, rockers, bassinets, and other furniture, but the better finds are tucked away among the randomly arranged accouterments, like a simple bottle drying rack that we’ve given as a gift numerous times. Or plate and cutlery sets that are cleverly designed to minimize spillage and maximize usability for both parent and toddler. Or a selection of popular music adapted for lullabies, including The Ramones, Tool, The Smiths, Metallica, and Radiohead.
The customer service is always friendly, helpful, and knowledgeable about the products the store carries. In general, it’s a pretty pricey shop, but you can find great deals if you’re patient and keep checking for sales or closeouts.
While the products are by and large designed for what would be considered the stereotypically urban baby, the quality, sustainability, and marriage of form and function in almost everything they carry make this an ideal place for those who are both style conscious and ecologically aware.