Totokaelo

Some of the workers here are a joke. Saw a male worker giving me the dirtiest look through the mirror. Why should I have to dress up a certain way to be treated with respect as a customer? Pretentious would be an understatement. I wouldn’t waste a dime here to pay an asshole’s hourly wage.

This review is for the Seattle location. Which is completely dreamy.
Totokaelo’s aesthetic can look forbidding from the outside. It’s full of dark colors, severe shapes, expansive and clean surfaces. However, it’s not one of THOSE shops – the kind where you feel uncomfortable, unwanted, and maybe slightly too lame to be patronizing. Totokaelo is actually one of the friendliest shops in Seattle. The service is attentive but not fawning. They’re quick to help you to a dressing room, offer you water, point you to the sale section you may have missed…
And despite the fact that I look really, really dumb in Rick Owens and other asymmetrical, fashiony junk, there’s a ton to love at Totokaelo. I almost always walk out with something soft and slouchy from Raquel Allegra or Base Range or Lauren Manoogian – designers you won’t find anywhere else in Seattle.
While all of the sales people are lovely, Christine and Nina are the best – always super-​kind, fun to talk to, and full of good ideas for styling the pieces you’re considering.

So tasteful… They make Barney’s look like H&M. One of the best boutiques on the west coast and in the country.

Great selection of urban chic clothing in Seattle.
It feels like you are in NYC. They just opened their second location in Nolita/​Soho on Crosby.
It is a beautiful store as well. Info have to say everything I buy here I really wear. I never regret a purchase.
Thank you for curating such a nice selection for us:)

This is one of my favorite places to wander into and browse on a cold rainy day. The home-​goods section is delightful — small whimsical accessories, interestingly scented candles, and beautiful mugs and pottery.
After perusing that, I usually drift towards the women’s shoes and clothes. There’s an amazing variety of textures and interesting cuts of clothing to be found there. The downstairs men’s section always has some special things as well.
The staff I’ve interacted with have been courteous and not overbearing or pressuring. They’re always happy to look for other sizes for you, or find you things to try on. The prices are as expected from the brands carried, and often there are things marked down.

I’ve been calling for days about an online order that I don’t want, does anyone answer? Literally have not heard from one human voice

the absolute worst customer service both in physical store and online!!!
stay away you don’t need to spend thousands to be treated like crap!

To follow up, I received an email this week on ³⁄₁₉ apologizing for the non-​existent customer service I had experienced and offering a store credit. Someone there had seen my Unilocal review. I appreciate the response, but I still wonder what’s up with their own site-​based communication that I never received a reply to my emails. Nevertheless, they have tried to make it right which is all they can really do after the fact. That, at least, is worth acknowledging. My sister loves this store and I know she’ll be pleased to hear that they did the right thing.

Completely conceptual. Truly thoughtfully curated. The garments are beautiful. And always excellent customer service. Beware of the pretentious Seattle shoppers.

Totokaelo is the greatest store i’ve ever been to. These cats put it together at every level. The sales staff is always helpful, e comm is on point, and the buyers keep that good shit on the shelves. Every time I go back it seems to get better and better. They also have a nicely curated section of home goods on the ground level.

Read about it online and wanted to check it out because it looked so nice! Wasn’t disappointed when I went in today. They have a wide variety of stuff, from jewelry, to home goods, to shoes, and of course clothes. They had a lot of good designer brands. But of course, it was super pricey since this is a high end store. :(I wanted so many things. Ahhh~

Brit is the bomb. I had been going back and fourth with customer care on a pair of shoes for quite some time (Totokaelo is getting really huge internationally, and now is trying to scale up) and Brit took the time to get on the phone with me OFF HOURS and complete my order (she threw in some cute socks I wanted as a gift for the trouble too).
Brit’s now running customer care, so I know I’ll never have to worry about anything slipping again!
Also: MAN and HOME are amazing, and I like looking at the Women’s. This is my fave place to shop outside of Acrimony in SF, MAC — Modern Appealing Clothing in SF, and Maas & Stacks in SF.
THIS IS THE ONLY place to shop outside of Barneys and maybe sometimes Nordstrom in Seattle (I lived there, I would know).

this place cracks me up. honestly, in a town full of the most slobbishly dressed people i have ever seen in a world class city, how does a high end «curated» fashion boutique like this even survive? there are interesting things here, there’s no doubt about that, a few of them very intriguing indeed… but, the prices are outrageous. i could outfit myself in a full array of high-​end computer devices for the price of one coat that caught my fancy. and aside from that, a lot of the clothing is just outright funny: woven-​in holes in the sweaters comes to mind, and shoes that have to have what look like credit card numbers printed in gold across the heals and sides
the men’s downstairs was even funnier. a stack of 501 levis and other assorted levis for over $ 200 when the EXACT same pants can be had from other popular sources for $ 50, renditions of military boots – in black, of course – for $ 1200. is it just a point of pride to pay more for some people? i must be ever-​so-​un-​hip for not understanding this phenomenon. enough people in their 20’s and 30’s must have money to burn, i guess.

Best store in Seattle!

Excellent unpretentious service. Nicole was very helpful. I only had a limited amount of time as the family was waiting for me, otherwise I could’ve stayed here forever and busted the bank. Great selection of minimalist fashion — my favs include Acne Studios, Rick Owen, R13, Isabel Marant. A must visit each time travelling to Seattle. The area is so cute — LES/​Brooklyn vibe.

This is a kind of store where that other clothing store chain that starts with an «H» and ends with an «M» wants to live up to!
On the top floor is ladies wear which contains some very beautiful clothes and a fine selection of shoes. But to the left of this store is a door with frosted glass that indicates that the men’s clothes are out this door and down the stairs.
The lower level contains some gorgeous men’s clothes! There are jeans, shoes and sweaters that are made of the highest quality. The store is just beautiful and like someone else said, a gallery devoted to clothes!
The place is pretty expensive but going into stores like this you realize which stores are the trailblazers in fashion and which stores are just «following along».

they carry quality, beautiful designer goods such as from acne, jil sander, carven, dries, margiela (they got them tabi flats and boots in addition to clothing) and many covetable denim as well. they also carry many hard to find in seattle designers like yohji. the store is (not too) minimally kept and those who work there were readily helpful; i felt comfortable going to the fitting rooms. one thing though is that they could get better curtains for their fitting rooms because they leave a big gap on both ends. otherwise a good mixture of clothing, shoes and accessories as well as some housewares. I’ll go check out the men’s section downstairs (i think) next time. I went during a sale and the prices were not too shabby though they seem to be more expensive than other carriers of similar designers so I prefer to look elsewhere especially online.
overall excellent place to at least browse and fill your heart with the deepest material desire.
some qualms i have with the site are that it doesn’t have browse from low to high or show all on one page. those are really important for me even if i am just browsing.

4.5 stars. Top 5 boutique in Seattle — tastefully curated pieces in an urban gallery. Come here to dream whilst browsing peacefully. Drop male companion off at Oddfellows or Elliott’s next store to preserve reverie.
Love the wall of shoes, an understated and tasteful display — potentially best selection in Seattle. Brilliant selection of hand-​made oxfords and tailored shoes. Brands range from couture to designer to local talent.
Fave finds:
— Robert Clergerie grape suede bootie with wood wedge, diamond/​club/​heart/​spade cutouts
— 3.1 Phillip Lim black patent pointed cut-​out pump with white heel
— Maison Martin Margiela black peeptoe slouch wedge
— Dieppa Restrepo leather flats
Plus: Webstore is up-​to-​date, clean and offers inspired how-​to-​wear suggestions.

Love.

I like to browse through Totokaelo when I’m in the neighborhood. I know that I can never afford what’s in the store though: P But I love being surrounded by wonderful pieces of fashion.
The staff is where I have a bone to pick. I’m always treated like crap. Maybe it’s because they can tell that I can’t afford to buy anything so why should they bother to be nice to me? I always ask about their shoe sizes. I’m a size 12 and they never have that size. I know, I know, it’s a hard size to come by. BUT if they had a 12 in an Ann Demeulemeester boot, I’d whip out my credit card in a heart beat (I know for a fact that size 12s in Ann’s shoes exist).
I’d tell every big footed lady friend I knew that they carried bigger sizes, IF they actually carried them.
But for now I’m happy to browse and get the upturned nose by the staff. whatevs: D