Top Custom Cleaners

Just bought a house in the neighborhood and unfortunately went to two other cleaners before coming to Top Custom Cleaners. It was recommended by a friend in LA of all places! I should have listened to her when we first got here. To say I’m a stickler about my clothes is an understatement. They do an emmaculate job with my designer pieces as well as weekend wear. Top cleaners has a customer for life!

I have brought my work clothes here a few times. Previously I have not had an issue with the place. However, today when I went to pick up my clothes, the woman working was watching something on her phone with headphones in. She was clearly more concerned with whatever she was watching than she was with me as a customer. I told her my name and she went back to look for my items. She returned with 3 dress shirts, I knew there should have been several, including a couple of other items. The woman told me that the 3 shirts were all that was there and started ringing me up as if nothing was wrong. I told her that there had been a mistake and that I had more items. She told me that the 3 items were all that was there and continued to ring me up. She then asked when I came in and I told her it was about 2 weeks ago. The 3 shirts were from about a couple months prior and a completely separate order. She then told me that there was nothing she could do. I insisted that she check again, and she emerged with the right order this time. Instead of being apologetic, she acted as if it was my fault. I wish I could give this place zero stars. Terrible service and I will never be going back.

I save up all my dry cleaning so I can drop them off with Mrs. Lee when I come home for the holidays. There’s no place like that compares to Top Cleaners in LA and believe me I’ve looked. Needless to say I’m surprised by the reviews. I’ve only brought clothes to be cleaned and they do a PHENOMENAL job! My family have been going to them for 20yrs and we’ve recommended them to all of our friends.
Why would anyone get alterations done at a dry cleaners? Even if they offer the service, its not their specialty. I recommend CInderella Tailors right down the street.

Just as others on here wrote, if I could give them «0» stars, I would. I took my new trench coat here and the leather buckles were completely destroyed. The dry cleaner I took it to the first time was able to handle the buckles. I took the coat back in to show them why I would not be coming back. The woman said she could fix it, and over a month later I still had not heard from her. I called last week and she said that she could not find the hardware and would not be fixing it. No word as to why she never called me, or any attempt to fix my new coat. I will be heading in to pick the coat up tomorrow. I hope I am able to update this review at that time.

If I could give this place 0 stars I would! I bought a new pair of jeans and when I got home realized the zipper was broken. It was the last pair in my size so I figured I would just get the zipper replaced. I took them here and the lady told me they would be ready in a week. I went back a week later and they weren’t done, she told me to come back tomorrow. My husband went to pick them up for me and they still weren’t ready. She said they didn’t have the zipper in stock, but never contacted me to tell me they wouldn’t be done. I finally got them the next day so 10 days later. My husband decided to give them another chance and took 2 pairs of jeans in to be altered. She said they would be ready in a week and when he went back they weren’t done. She asked him to come back the next day, he asked for his pants back and told her he would never go back again. She had the pants for 8 days and didn’t even touch them. It’s unbelievable that they are still in business. The woman is very nice, but nice doesn’t pay the bills when you aren’t doing the services people are paying for. Maybe they are better at dry cleaning but I certainly wouldn’t go in there for alterations of any sort.

Top Cleaners have done a great job with my shirts and pants for the past two years, and for the past six months they’ve done all my laundry very well at a reasonable price.

I only gave them a star because I had to. I took my suit pants to be altered here. Instead of letting them out to be longer they actually shortened them. When I put them on and they looked like suit capris the woman actually argued with me that I wanted them that way! Why would a 6′ girl want pants shortened?! On top of ruining my pants she would not refund my money. I have never experienced anything like this and would avoid this shop like the plague.

I’m new to the area and asked if I could have a little discount to try them out. They said no. OK. I left my 10 items anyway. I think there was one cashmere sweater, but the rest was basic, pants and button-​down shirts, nothing that should be charged a lot. The bill came to $ 71. It was outrageous. So, I won’t be going back there, and I recommend you don’t either.