The UPS Store

This UPS shows how good management leads to flourishing business. Teferi (spl?) Is a wonderful owner and is the reason a franchise has been successful in comparison to other UPS. I have been a customer for several years and the customer service hasn’t changed. Cherry is impeccable and strives for accuracy in all she does and still does it with speed. When I lost a package that was delivered there Teferi didn’t hesitate to take responsibility and reimburse for the loss. I love how they are maintaining customer services when many establishments are slowly losing this. GO TEAM OTHELLO UPS

I have been to this UPS location a few times over the last year or so. It’s a convenient location for me as it is close by my work. I stopped in there today with a few packages to send off. There was one person ahead of me in line when I went in. I waited in line until it was my turn. The young man helping me was very polite. During my transaction, two customers came in after me. The young lady working there greeted them. In the middle of my transaction, she interrupted the young man to use his register to help the other two customers, completely disregarding me. She did not apologize or even acknowledge me. Afterward, the young man apologized to me for the interruption; I appreciated that, but felt the lady was extremely callous. I’ve experienced better at other UPS locations and really do not appreciate being cut off when I waited patiently in line. I’ll make the effort to stop at other locations in the future.

Parking is sometimes a bear but considering how close it is to my house, I’m really not one to complain. There’s never been a line when I’ve been in and the staff has been really helpful.

The store was open when I got there just after 9 AM on a weekday. Just one person was ahead of me; since it’s less than 3 weeks till Christmas, I thought there might be more of a crowd even this early, so I was pleased.
I chose to come here rather than the post office because in the photo, it looks really accessible. I walk with a cane, & the Columbia City post office is dreadful. There is a choice of stairs or a ramp at the post office, and to get to either you must survive a really frenzied parking lot geared to put its users out of temper, which it does without fail.
But at UPS at Othello, there is no parking lot at all. In the photo, it appears that you can just drive up alongside it and voila, you are there. Hop out, no stairs, easy… but it isn’t. The store is located in a densely populated (and densely parked) area, and what looks to be the easy parking on-​street is actually a no-​parking-​within-​30-​feet zone. I had my handicapped hang tag and put on my hazards; there wasn’t even a temporary loading zone, and I had my teenage daughter and 4 medium-​large boxes to send. I was in and out of there in 15 minutes; the store was clean, and the clerk was courteous and helpful. And since I had parked in the forbidden zone (which would be usable free for handicap users if this was Portland, which it isn’t), I had a big fat $ 47 ticket on my windshield when I got back to the vehicle.
If this store can get the city to give it a 20-​minute loading zone, I will go back. If not? No way.
I understand the idea is probably to serve the many people who live within walking distance of the store, but of course, most people don’t leave the house on foot when they have boxes to mail. Without either a parking lot or a designated loading zone, it just isn’t worth it.

The service at this UPS store is outstanding. The people are friendly, knowledgeable, and helpful. I am always welcomed with a warm smile. I never have to wait more than a few minutes. And, they are right in the neighborhood. I highly recommend them.

I’ve been coming here for three years and I’m always amazed at the energy and attentiveness of the staff. And it’s no wonder – the owner of this store is top-​notch. I’ve had the opportunity to meet Teferi Gebretsadik (pronounced like Jeffery, but with a «T») at a number of neighborhood business events and the professionalism and integrity clearly begins with him. Every time I see him I rave about his team. A couple of them have been working for him for OVER 5 YEARS, he says. That kind of loyalty says something. Teferi also goes above and beyond in diversifying his services (document shredding, notary, holiday season valet services) and participating in the business & cultural community. Yay Teferi and Team!

In an age when good customer service is a rarity indeed, my friend and I were pleasantly surprised by the grace, warmth, and ease with which Cherry handled both of our much different tasks, which each involved multiple steps, but also fielded a phone call and pleasantly welcomed incoming customers giving them realistic expectations as when she would be with them. Realistic because she was efficient and knew exactly what she was about.
An excellent place for your shipping, printing, and shredding needs.

I called there today, needing to use their heavy duty stapler to staple a few items. They graciously allowed me to use it without charge, even though I offered to pay. How refreshing to find a business willing to GIVE you something when you offer to pay. A business that values its customers and goes out of its way to make sure the relationship will continue. I’m a fan! I’ve always had a good experience and good customer service here, too. I recommend them!

Fantastic customer service here. The staff was friendly, helpful, quick, and professional. I couldn’t have imagined a better experience. I was able to print a document, have it notarized and faxed, all within around 10 minutes. I was also here several months ago and was pleased with the service then as well. My visit was on Saturday, 29-​Dec-​2012 at 1:30PM. Thanks to the helpful and courteous staff at this UPS store location.

My first experience was not so pleasant. It’s a simple thing really, I needed to ship a few packages so I carried them — bulky as they were– to the front door and saw they weren’t open until 8:30 so I came back after running another errand– then I went back to the door and tried to open it.
At 8:45 or so, and still nothing. Me and one other gentleman were waiting outside for about 10 minutes before I decided waiting was not on my list of things to do that day so I came back AGAIN.
That visit was fine. So was my following one.