The Pro Shop

This review is specific to the 410 Pike St. store, although I’ve had positive experience in main shop at Century Link.
I LOVE this shop! The employees have ALWAYS been very helpful in all my special request and needs. Where do I begin? They have helped me find out-​of-​production items, some of which haven’t been available for several years. They’ve worked with me in my emergency requests with enthusiasm, I felt no hint of «OMG this customer is annoying» even though I gave them nearly impossible tasks. They even know me well enough when I step through the doors informing me when a product becomes available I’ve been hunting for. Even though this store is much smaller than the 800 Occidental Ave location I feel they may have better availability on some products, especially Sounders FC gear — maybe because most team gear junkies go to the larger Clink location? I go to both stores on a regular basis and find more inventory on discount/​clearance in the 410 Pike location — a lot of the odd fan merchandise I don’t even see at the big store.
THANK YOU employees of the Pro Shop!
(^_^)^_^)^_^)*group hug*

I stopped in the DT store in Seattle to get a item, but they don’t carry scarves in pink for BCR, but instead I picked up a brand new Seahawks purse. Tipton greeted me at the store with a warm Hello welcome to the Pro Shop. Very sweet! The attendant in charge, a young looking Asian girl (I forget her name) helped me find a nice purse on special for $ 20.00 and what a deal. I got it in green and blue with a Seahawks on one side. Love it! My old Black one was started to thread! Yuck! All the staff was very busy stocking, saying hello and being attentive to others in store and conversating with all. I know they offer their own personal touch in store. I am quite happy with my purchase, Haliey rang me out and I was happy to see all the staff so friendly today. Thank-​you! Everyone in the staff of that store for turning a sad occasion into a productive one!

In search of some Seattle Sounders apparel, I came to the Pro Shop in downtown Seattle. Yes, I live in Orlando but I am not an Orlando City fan, I’ve always been a fan of the Sounders! They offer a lot of Sounders merchandise at this shop and I was able to find some hard to find items that I was looking for. If you are looking for authentic jersey’s, you will find them here. I was searching for a Sounders backpack and I found it which made me very happy. Prices were what I expected them to be, a bit pricey but they did have a lot of things on sale and clearance. This store also has a huge selection of Seahawks apparel.

One of their employees and the manager accused me of stealing a t-​shirt when I took nothing. Then she denied accusing me of stealing. I took off my jacket and backpack to ahow them i took nothing. She called the cops and the cops trespassed me. Im totally offended and will never shop there again.

Good location and selection of gear. Picked up a Sounders scarf to add to my collection of soccer scarves.

Now if only there was a gear shop in a more convenient location to drive to…
I don’t want to come here but this is the easiest place for me to get Seahawks gear for family and friends.
The service is terrible and the guys always seem like they have something better to do than help you.

I went to buy some Sounders gear today. I give this place 4 stars because there is no dressing room.
I got a 30% discount on a jacket I bought because the general manager didn’t have a mother small size. I was already going to get a 15% discount with my Sounders match pass.
Overall they have a ton of gear to choose from and the staff was friendly.

This review is for the ONLINE STORE! Avoid it at all costs. I have no idea who set their system up but it is SO NOT customer friendly. I placed and order, I recieved a confirmation of shipping after a week I had still NOT received my package. I checked tracking, they had shipped a PO Box address FED EX. I called fed ex to have the package held for pick up and was told I couldn’t that I would need to call the Pro Shop and have them do it. I called the pro shop and was told that customer service can’t do it and that I would need to call loss prevention but they were really busy so why didn’t I just call back in an hour. Apparently I’m not busy :-(I called loss prevention and explained to them what I needed, they took the order number which took a while because according to the person on the phone she had to figure out where the spaces went? Seriously, why didn’t she just ask me or better yet invest some of the money they make in a computer system that does it for you. Where’s Bill Gates when you need him? And finally I was told that they will send it over to fed ex then I need to wait for fed ex to contact me so I can pick the package up. I might as well have ordered this pony express… Really disappointed.

Right now, Seahawk stuff is HOT. I love going into this store, they keep the flow moving so I don’t feel pinned in anywhere, they are extremely helpful, even with inventory flying off the shelves, they still manage to help me find some great gifts for out of town 12s. Rock on store, I will be in next week to buy more stuff… hopefully champion stuff.

Its a decent store, you can get basic Fan Gear here from the Seahawks to Sounders, no Mariners stuff, but the Mariners store is only a few blocks away.
I dont buy any Seahawks swag, I usually just accompany my coworkers and look around as they shop. T-​shirts are ok looking, jackets are umm… not my style but you can wear it. Jerseys are mostly of the popular players but are super expensive!
Hat selection area is actually pretty good, nice OG style hats, trucker ones, ones you can wear as a flatbill with the tags all over them, camouflage designed ones and off colors you wouldnt think would go with your team like a red Seahawks hat.
Anyways, but at least they give out free posters and stuff, the families and kids seem to like it. They are pretty keen on looking out for shoplifters so dont feel like you are being singled out, given the area I dont blame them.
FYI:
The photos posted for this location isnt what this store looks like, it’s from the main one over at the stadium.

I went in the week before Christmas to a super crowded shop to get a birthday gift for my brother. Beside the sticker shock of the outrageous prices, I was really disappointed in their size selection. I found a great jacket and after sifting through 4 XL’s I found a L. I was ultimately looking for a M, and even though there were at least 5 employees wandering around and stocking things, nobody offered to help me. I had to get one of employees attention to ask if they keep other sizes in the back and was just told no.
I might as well just buy online next time.

Until today I would have given this place a good (ish) review. I went in looking for a jersey for my boyfriend and was accused of being a shoplifter on a previous visit. When I asked the very rude gentleman what I had «done» he told me I must leave or he would call the cops. I have never shoplifted in my life. I’ve also only ever been in the store 5 or so times over the course of a few years When I again asked him when the events I was accused of occurred he told me he was calling the cops and blocked me from moving. Excellent customer service!

I vowed not to come back here after noticing the obvious markups on my first visit but I needed a specific item. I called in advance to confirm they had it in stock. I was surprised that they did, so I made sure to double check with the woman on the phone and she quickly told me they had it in stock and what the price was. When I drove down there today I was told by a manager that they have never carried the item. Either the staff is clueless or just plain liars. For reference, I was looking for a Reign FC scarf.

Full disclosure, I’m from California and living with a Seattle native in Niner Territory. Life is rough.
I came in to find some stocking stuffers for my boyfriend. I was there for at least 30 minutes wandering aimlessly. I think 1 person approached me. Oh well
The prices were pretty steep. I don’t know why I had sticker shop it is a pro shop after all. I picked up my stocking stuffer’s and spent a pretty penny. I probably could’ve found some of this stuff cheaper online but I figured when in Seattle…

I received great customer service as I was looking for the jersey I wanted and at checkout. The guy who rung me up explained the gift receipt policy, how to care for the jersey with printed instructions, and offered free posters — I also found it not as overwhelming as the other pro shop locations. Smaller selection but exactly what I needed.

I can never get any help. Today the girls were talking about FB and YouTube while I’m (8 months prego) trying to jump and reach for a jersey at the top. No offered of assistance no hello nothing… I didn’t find what I needed but what I got can be returned for the right merchandise… maybe they will help next time.

Small location compared to the one at the Clink of course.
Not enough Hawks gear but then again, it is soccer season. Tons of Sounder’s gear.
Greeted when I walked in the door which I appreciate. Customer service goes a long way with me.
Reason for the low rating is just because of the small selection. I will stick to online or go to the Stadium location.

Came in to find a few Seahawks souvenirs for the hubs. I guess because I know the Dallas Cowboys pro — shops selection to be SOOOO extensive, I was expecting the same out of Seattle. Found a few decent pieces, but was a little disappointed at the hat selection. I’m assuming if I would’ve gone to the stadium, I would’ve found a bit more stuff? Didn’t know if it was open. Not a bad place, just not what I expected

Here’s what I love: great selection of licensed team wear and accessories
Here’s what I hate: poor customer service
The attitudes of the staff at this shop give the impression that you’re interrupting some complaining and loafing they really need to get back to right away. I also believe them to be afflicted by very specific phobias about talking with outsiders, causing an unfortunate lack of verbal answers or eye contact, even when I made an $ 87 purchase.
The store does have an excellent selection of sizes and styles, including a ton of stuff you cannot get online. But next time, I’ll brave the crowds at the stadium instead of disrupting the slacking staff.

the size selection is really tough in there. every time i asked if they had item XYZ in a different size, they say «what you see is all we have.»
it’s to be expected though. the excitement of the NFC championship and the subsequent Super Bowl World Championship has a small economic tsunami of economic activity for all the team stores and all sports gear retailers in the area. the items are really, really expensive to me. the quality seems to be pretty good with most of the gear though.