Team Crowell – Cornerstone Home Lending, Inc.

My wife and I recently purchased a home in the Seattle area. As you may already know, the area is so competitive with offers that it is sometimes necessary to waive certain items in your offer in order to be chosen by the seller. In our case we waived our financing contingency.
This ended up being the thing that had our offer chosen, so we were ecstatic. However, it also meant there had to be no delay in our financing. In our case, we were approaching the winter holidays so we even had more of a time crunch. To say I was stressed is a major understatement.
Well Jay and his team came through for us. His ability to come up with the perfect strategy for what my family needed was amazing and I do not believe there are many agents that understand the industry the way he does.
We closed on time with no issues and we move into our new home this weekend. There were likely plenty of opportunities for a ball to be dropped yet Team Crowell came through in every way.
In my opinion, if you have a simple or complicated home financing need it would be in your best interest to call Jay.

I’m so very pleased and grateful with all that Jay and his team have done. This is my first time buying a home and I was nervous about how the lending process would go. In today’s business standard it seems much of the honor system has been lost and the fear of being a victim in the money hungry system was great. I went through a previous lender and became dissatisfied with the communication and felt like a processed cow so I searched for another. The difference between that lender and Team Crowell is night and day. The resources they provide and the strait communications they gave prove they care about their customer and their business. They found me a great product and programs while insuring my wishes were met. Jacob is very gracious and made extra efforts to insure customer satisfaction, this was very assuring. They are genuine and I would refer anyone, even my own child and grandmother.

My wife and I were referred to Cornerstone through our Real Estate agent, Marco Kronen. We met with Jay initially and knew immediately that we were going to be taken care of during this process of purchasing our first home. Jay and Jacob were both so personable, informative and consistently made us feel that they had our best interests at heart. They answered any question we had promptly even if we were writing them at 9pm! We have since recommended their services to quite a few other friends and will continue to do so! Thank you Cornerstone!

Stayed on top of everything even though Ballard Escrow dropped the ball several times (forgot to print out all papers for signing, incorrect closing amount, couldn’t get a hold of anyone at BE). Great customer service and able to put together a loan for a somewhat complicated situation.

This is the second loan I’ve worked with Jacob and the team on, over the past years. The first was a purchase, the second a refinance. To say I’m a difficult client is an understatement. During the first purchase I had a 5 page document justifying major changes of money in accounts, changed jobs, and all on a short sale… They walked me through each step giving me the instructions needed to make the bank understand what was happening. During the refi, I was a regular customer and it went so smooth I got mostly completed while on vacation. I was present when needed for signing and had electronic access while on vacation.
I should also admit I’m a cheapskate or more elegantly said a super shopper. I did try a refi, with a bank that I had two loans with, and the new systems that are in place for mortgages coupled with a «big» bank mentality caused my refi to fail. I was literally 4 months into the process when I just gave up. I wasted 4 months, had a large loan origination fee all trying something that appeared to be easier. It isn’t. All I got was the same documentation requests with no help on what to do when I didn’t «fit» the normal applicant.

My wife and I worked closely with Jacob Washburn at Cornerstone Home Lending in Seattle, Washington. We had challenges in qualifying for a loan, but Jacob never gave up on us. He positioned us really well and stayed optimistic until we finally were approved to move ahead after helping us position ourselves to qualify. I’ve never met a lender that was as responsive and customer focused as Jacob. We will continue working with Team Crowell at Cornerstone for refinancing or our next future purchase. Thanks so much Jacob!

Absolutely the best in the biz! From beginning to end Jay, Jacob and Anna make the process extremely stress free and a very enjoyable home buying experience.

Jay and Anna made our refinance quick and easy. The process was painless and we will see significant savings. Their communication through out the process was professional, responsive, and knowledgeable. I would highly recommend them to anyone looking to buy or refinance.

My wife and I had the pleasure of working with Jacob Washburn and Anna Chan at Cornerstone Home Lending in Seattle, Washington. This was a wonderful team of highly energetic and efficient individuals who sought to our every need during the loan process, locked our loan in early, and helped me improved my FICO score by 80 points! In addition, we wanted to know what our monthly payments would be. No problem at all. Jacob and Anna tackled this issue quickly and provided us a thorough cost analysis and strategies for payment options based on our total loan. This was the first time we received so much involvement with a Lending team. In fact, my wife and I thought it was great that Jacob sent us a video recording introducing himself and how Cornerstone works. Although this wasn’t the first time Cornerstone helped us. They assisted in buying our first home and now the second… both smooth transitions. Good job Team Crowell!
Thank you both for the excellent service. I recommend these two and this company. Five stars…
David and Sherry Bradford

Jacob has been nothing but a blessing in this absolutely insane housing market we are seeing in Seattle.
I met with Jacob about 1.5 years before diving into the housing market. While I was nervous and a bit apprehensive, Jacob walked me though the process from beginning to end and didn’t flinch when I pointed him to the whiteboard and told him to «show me the math». Software Developers, rejoice!
I have sent some of my closest friends and coworkers to Cornerstone and the praises given are equally as high. Every single person who has a foot in real estate seem to echo the same phrase, «Oh you’re with Cornerstone; those people do great work, you’re in great hands».
It has honestly felt like Cornerstone has been my leg-​up in this whole process. I without a doubt feel that strategies they put in place WILL get you the home you want. They even rolled up their sleeves during the bidding process and got in the ring with me and my agent. I can’t count how many times we said «THANK GOD FOR JACOB!!» — this is not an understatement.
Working with Cornerstone has been one of the best finical moves I have made in recent history.
Feel free to look at my profile, years ‘elite’ as a Unilocal ambassador, see how long i’ve been on here and how many 5 star ratings i’ve made and If you still have an ounce of hesitation feel free to message me or privately.
Thank you Cornerstone and thank you Jacob!

My wife and I were steered to Cornerstone through our real estate agent. Often, one hesitates a little when the two are so closely connected, not the case with Jacob Washburn and the Cornerstone family. The purchase was our first together in Seattle and Jacob made us feel as though we were important to the process. He listened to our goals and developed loan options that fit our needs. Couldn’t ask for more from a lending agent.
It’s easy to highly recommend Cornerstone Home Lending.

Jay and Jacob and their team at Cornerstone do an absolutely terrific job. Always ahead of schedule, always forthright, always complete with information — nothing they do is less than complete and stellar. I am a repeat customer (two purchases, two refinances) and I can’t imagine another team of mortgage professionals is more responsive and professional than Team Crowell. They work around the clock. They do the little things that make big differences. Highly, highly recommend Team Crowell at Cornerstone.

I have worked with this team many times and each time the impress me with their professionalism! I will recommend them to anyone without hesitation!

We worked with Cornerstone, mostly Jacob, to purchase a house summer. In the first few phone calls I had with Jacob, he answered the many questions I had and made us comfortable with how the process would go. He was very open in talking about his personal experience and how Cornerstone makes their money as well. Comparing all of our different options was made very easy by the team. Cornerstone’s follow-​through and hard work carried all the way through to close, where I believe Cornerstone’s in-​house underwriting and financing guarantees made it stand out above the rest. Cornerstone was also able to lock in a lower interest rate for us within 6 months of owning the house, at hardly any cost to us! I have recommended Jacob and his team to many close friends and coworkers, and I wouldn’t hesitate to use them again.

Jay and Jacob are really good guys! We have enjoyed working with them. If you are looking for a home loan or refinance call them.

We worked with Cornerstone Home Lending, specifically Jacob Washburn, to purchase a Condominium in Seattle. From the very beginning I was extremely impressed by Jacob’s quick responses and willingness to answer all of our questions. He did a great job explaining our interest rate options. He helped us make an informed financial decision that we’ll be happy with for a long time. Jacob and his team did a great job making sure our purchase closed on time and without any hiccups. As a first time condo buyer I would wholeheartedly recommend Cornerstone Home Lending and Jacob Washburn.

Jacob did a wonderful job with my re-​finance. He’s very knowledgeable, as well as patient and respectful, which I appreciate. Ditto for Anna.

Jacob Washburn has been nothing short of amazing to work with on our first home loan. Being that this was our first mortgage, we asked a TON of questions. Jacob was nothing but honest, professional, and on top of things from the start. Never did he not have a detailed explanation for us, and the level of experience and knowledge that he has far surpassed our expectations of how a mortgage advisor should be. He has worked with us not only on our loan but also to correct errors in our credit reports. Talk about going above and beyond the call of duty! I HIGHLY recommend Jacob and his team of professionals. They are truly the best people to work with!

Jay and Team Crowell did an excellent job helping us secure our new home. In a very competitive market, they were willing and able to work incredibly quickly to pre-​approve us so we could meet an offer deadline, and close the transaction in under 30 days. The whole deal took a lot of legwork on both ends due to the time crunch, but the team made the process as painless as possible by communicating very clearly with us. They are extremely detail-​oriented and keep the client updated along each step of the loan process. We will not hesitate to use them again should we buy another property or refinance down the line.

I’d highly recommend Team Crowell. Jacob is great at explaining the process and being available to answer any questions you may have. We had an easy and early close thanks to their great team.