Sun Precautions

I have bought Sun Precautions clothing from their catalog several times over the past 15 years, and have always been happy with them. I wear a Solumbra jacket every day all summer long, which is so much easier than applying sunscreen every time I poke my nose out the front door. I recently discovered their brick-​and-​mortar store in downtown Seattle, and welcomed the chance to see their newer products in person. The sales clerk, Emily, was extremely helpful. The show room is relatively small, but Emily was very familiar with their product line, and went into the back several times to pull clothes from their warehouse stock so I could try them on. She even steamed my new hat to get the wrinkles out before I took it home. Overall, this was the most pleasant shopping experience I’ve had in a long time.

It’s too bad to read these reviews. I worked for the company for many years and we prided ourselves on our customer service. I saw the company go down hill year after year. I watched fantastic employees leaving because of the way we were treated, or being let go to cut costs. I was let go because the owner decided to go with seasonal temporary help instead of keeping experienced, knowledgeable, caring employees on the payroll year round.

Two days later: Excuses excuses excuses… they «are backlogged with returns and exchanges» …they do not acknowledge returns when they recieve them, and the they do not seem able to process them… They are very busy making excuses. Do not seem to understand that they need to hire more help!