Sterling Savings Bank

I only come to Sterling once a month to pick up a check, and even though I am there so infrequently they always remember my name, greet me warmly, and are always prepared with what I need. It’s not a very complicated relationship but it’s enough to make me look forward to coming in every month :)

I was a Sterling banking customer for over 5 years. They tout themselves as being a small town bank, but I have NEVER got so many «That is NOT my department» answers!
There is no one that can make a decision in the whole bank!
Their on line banking is a JOKE!
I have no idea how they got bailed out… I can’t imagine Sterling Savings Bank will be around for too long with the terrible customer service they have.

Hey hey hey, here comes Sterling Bank. Let’s pretend we don’t know them.
Their teller counter is way in the back of the place, so you walk by the managers and loan officers that pretend not to see you as you walk by. Why do people do things this way?
Mystifying.
Sterling is starting to mirror the behaviors of larger failing chain banks by getting rid of people who are not robots and giving stupid and obviously wrong answers to simple questions. That’ll teach you to expect service, you asshole customers! Why don’t you go and give someone else your money! We hate you!
If you have patience, you can still bank here. I just hope someone doesn’t empty all of my accounts and flee the country some weekend.

I’ll admit that I don’t know much about Sterling Bank. I’ve never had an account here, or even stepped foot in the lobby. My review is based on one miserable experience when purchasing our townhouse.
Sterling Bank was the bank used by the escrow company handling our closing. Upon reaching mutual acceptance, they apparently ‘tried’ to cash our earnest money check, which was drawn from a personal checking account at a little bank called WaMu. Now, evidently, the crack squad of geniuses at Sterling Bank isn’t familiar with WaMu (or perhaps with banking in general). After allegedly attempting to deposit the earnest money check, they sent the following cryptic message to the escrow agent, «could not locate.»
Trust me, the escrow agent was a puzzled by this as I was. Could not locate what? WaMu? They are almost as ubiquitous as Starbuck around here. Our account? Why is it that I can write checks to any business in town, and they have no trouble tracking down my account? Same with the numerous businesses that I’ve set up to direct debit from the account. I think the answer is clear; they couldn’t locate their head, as it was squarely up their ass. Morons.