Sprint Store

There are lots of Sprint stores. Go somewhere else!
I just had the strangest retail experience of my life at this store.
I had my Android phone replaced at the excellent Sprint store in downtown Seattle, and while I was there they talked me into getting the new Iphone. That left we with a brand new LG that I ended up putting on Craigslist.
That brings us to this West Seattle store. I met the buyer there so he could activate it, and the young lady working there became extremely upset that she wouldn’t be making a sale. At first she began trying to sell the guy a different phone instead (which I don’t blame her for), but when he declined… things got weird. She kept implying that I was a crook who was probably committing some type of fraud, and we were lucky that we’d just missed the «regional manager» who’d been there all day waiting to catch someone. I told her she should just look the phone up in the computer, and call the store I bought it from.
At first she lied and said they no longer carried that phone; implying that it was too outdated, but later forgot and said they had the phone in stock and tried to sell it to the guy. Finally she said that it was against Sprint company policy to transfer phones, even if they were bought at a Sprint store. More lies.
After all that, she finally admitted that she had verified the phone in their system, everything was legit, and I completed the sale.
At the very beginning I suggested to her that instead of being upset about missing that sale, she should just give us her best sales pitch on some other items. Too bad she didn’t listen. I wonder if I can get ahold of that «regional manager».

The sales rep who works weekends, Meena, is a complete liar. My husband and I both went in to see if we had upgrades. She said we did and instead of paying $ 25 for the phone lease, it would be $ 10 dollars. She also had us change to the $ 50 everything plan (each of us). On the printed out lease she said «ignore where it says $ 25. That is incorrect. We do not have the ability to change it on the print outs.» This was a lie. We are being charge $ 25 because the $ 50 plan is not eligible for the discount, which is not at all what she said. Three weeks later, my husband’s phone stopped working. We bought the $ 13/​month protection plan. We took his phone in and Meena was there again. She was extremely rude and giving him a lot of attitude and kept saying «you should’ve bought the protection plan». When she finally looked him up and saw that he did have the protection plan, she said there isn’t anything that could be done. I tried talking to sprint about all this and nothing was done. Do not use this sprint store, especially if Meena is working.

I recently have been having a sprint nightmare. Won’t be getting to much into my personal details. My sprint experience today was so good that I had to Unilocal about it. The rep that helped me was so patient and thorough. His name is Chris. He explained everything very well and helped me out in a huge way. As we all know dealing with phone service is a nightmare. If you call ahead set a time with Chris. He is very good at what he does and incredibly helpful. I guarantee you will leave happy. I sure did!

Sprint is a waking nightmare. They made me pay a large deposit up front, and are now saying that I still owe the deposit and have suspended my service. I have spent many hours on the phone with customer service, most of their representatives don’t speak English. The ones I can understand tell me something different everytime. I conferenced called them with my bank to prove I had already payed but they seemed to not understand what I was saying. I am at a total loss and now have to choose between paying a large amount of money I don’t owe, having a large collections debt, or hiring an attorney to sue them for breach of contract/​pain and suffering/​court fees/​ect. If you value your time and money do not under any circumstances go with sprint.

I recently signed up for Sprints Framily plan. I have never had this bad of service in my life. When I get bad phone reception I walk out into my front yard, nothing changes. Congratulations to Sprint who has succeeded in taking us back a decade on cell phone technology. My girlfriend has the same problem. Don’t use them!

Sean, the male Rep was lazy and ineffective. I was the only person in the store, but he did not greet me, did not listen to my needs, refused to offer assistance, or showcase the specific product I came to see.
He had a rude attitude, and I finally walked out in frustration after fruitlessly trying to elicit information from him. When he told me he had been a rep for 3 ½ years I was in disbelief. His commissions must be LOUSY, and Sprint must not give a crap who they keep in their stores.